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Get the celebrity treatment with world-class service at Hotel Villa Mercedes Palenque

Set in tropical gardens in Palenque, this hotel has 2 outdoor pools and a Mayan-style spa. Located in a collection of charming thatched buildings, rooms feature satellite TV and a private bathroom. The restaurant at the Hotel Villa Mercedes Palenque serves traditional Mexican food. There is also a poolside bar with a terrace, loungers and hammocks. Palenque Airport is just 15 minutes’ drive from the hotel, which also offers babysitting services.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.3)

Breakfast info

American

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.9
Cleanliness
9.1
Comfort
9.2
Value for money
8.5
Location
9.3
Free WiFi
6.7
High score for Palenque
Select topics to read reviews:

See what guests loved the most:

  • Lucinda
    United Kingdom United Kingdom
    A very peaceful hotel to return to after a hot tour of the Palanque ruins. Very peaceful with a nice swimming pool to relax by.
  • Carolina
    Germany Germany
    Great location for Visiting Palenque and the waterfalls
  • Richard
    United Kingdom United Kingdom
    Beautiful grounds and a pleasant sizeable room. Close to the ruins and the town (if you have a car)

Hotel surroundings

Restaurants
1 restaurant on site

  • RESTAURANTE (LA FORESTA)
    • Cuisine
      Mexican • Pizza

Facilities of Hotel Villa Mercedes Palenque
Great facilities! Review score, 8.9

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Fitness centre
  • Spa and wellness centre
  • Room service
  • Bar
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Garden
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Walking tours
    Additional charge
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Reception services
    • Invoice provided
    • Concierge service
    • Luggage storage
    • Tour desk
    • Express check-in/check-out
    • 24-hour front desk
    Entertainment and family services
    • Babysitting/child services
      Additional charge
    Cleaning services
    • Daily housekeeping
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • 24-hour security
    • Safety deposit box
    General
    • Shuttle service
      Additional charge
    • Grocery deliveries
      Additional charge
    • Air conditioning
    • Heating
    • Packed lunches
    • Family rooms
    • Facilities for disabled guests
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Room service
    Outdoor swimming pool
    Free!
    • Open all year
    • All ages welcome
    • Pool/beach towels
    • Sun umbrellas
    Wellness
    • Fitness
    • Spa lounge/relaxation area
    • Spa facilities
    • Sun umbrellas
    • Sun loungers or beach chairs
    • Public Bath
    • Massage
      Additional charge
    • Spa and wellness centre
      Additional charge
    • Fitness centre
    Languages spoken
    • English
    • Spanish

    House rules

    Hotel Villa Mercedes Palenque takes special requests - add in the next step!

    Check-in

    From 15:00

    Check-out

    Until 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children older than 1 year are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    No age restriction for check-in. (Only children 1 and older are allowed)

    Pets

    Pets are allowed. Charges may be applicable.

    Mastercard Visa American Express Cash Hotel Villa Mercedes Palenque accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Please inform Hotel Villa Mercedes Palenque in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about Hotel Villa Mercedes Palenque

    • The prices at Hotel Villa Mercedes Palenque may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Room options at Hotel Villa Mercedes Palenque include:

      • Quadruple
      • Double
      • Suite

    • Hotel Villa Mercedes Palenque offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Massage
      • Spa facilities
      • Public Bath
      • Fitness
      • Walking tours
      • Spa lounge/relaxation area
      • Swimming Pool

    • Hotel Villa Mercedes Palenque has 1 restaurant:

      • RESTAURANTE (LA FORESTA)

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Check-in at Hotel Villa Mercedes Palenque is from 15:00, and check-out is until 12:00.

    • Guests staying at Hotel Villa Mercedes Palenque can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

      Breakfast option(s) include:

      • American
      • À la carte

    • Hotel Villa Mercedes Palenque is 2.5 miles from the centre of Palenque. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, Hotel Villa Mercedes Palenque is popular with guests booking family stays.