Upon check-in photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. All payments made by American Express credit card applies the 5% commission in case of cancellations and/or refund.

For security reasons, all guests must present the credit card used to book, otherwise the hotel will refund the deposit to the credit card used to guarantee their stay and guests will have to pay the stay total amount directly during check in.

Virtual credit cards are not allowed in the property.

In case of no show, the hotel will apply the current policy according to season. No show penalties are the same as cancellation policies received with booking confirmation.

Up to two children under 4 years stay free of charge when using existing beds.

Environment fee of US$5 per night is not included

"this brand new property located a few steps away from Royal Solaris Cancun."

Hotel does not accept USD cash payments

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。

出発予定日を繰り上げてチェックアウトする場合も、予約済みの宿泊料金合計を支払う必要があります。