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Set in Playa del Carmen, 1.2 km from Playa del Carmen Beach and 300 metres from the centre, Hotel Eleven offers air-conditioned accommodation with free WiFi, and a rooftop pool. This 3-star aparthotel offers luggage storage space and a housekeeping service. The accommodation provides airport transfers, while a car rental service is also available. Fitted with a terrace, the units feature a flat-screen TV and a private bathroom with bidet. A balcony with city views is offered in every unit. All units will provide guests with a minibar. Guests at the aparthotel can enjoy a continental breakfast. Popular points of interest near Hotel Eleven include Playacar Beach, ADO International Bus Station and Playa del Carmen Maritime Terminal. The nearest airport is Cozumel International Airport, 34 km from the accommodation.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this property has an excellent location score of 8.4

Breakfast info

Continental

Reliable info
Guests say the description and photos for this property are accurate.

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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
7.7
Cleanliness
8.1
Comfort
8.0
Value for money
8.1
Location
8.4
Free WiFi
5.8
Low score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Leena
    Canada Canada
    Location was perfect for us. Nice room ,good bed. Jessica was great. She was always available and made check-in easy. Excellent value for money. Easy access to colectivos, groceries and restaurants.
  • André
    Canada Canada
    The hotel was in a great location, close to all amenities. Beautiful rooftop pool and clean common areas. Jessica was great to deal with, helped tremendously with all our concerns and questions. Great value for the money, we really enjoyed our...
  • Charlotte
    United Kingdom United Kingdom
    Rooftop pool was lovely, staff were easy to communicate with on WhatsApp, location next to mega was very handy

Property surroundings

Facilities of Hotel Eleven

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Non-smoking rooms
  • Terrace
  • Air conditioning
  • Daily housekeeping
  • Breakfast
Parking
No parking available.
Internet
WiFi is available in all areas and is free of charge.
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Toilet
  • Bath
  • Shower
Media & Technology
  • Flat-screen TV
  • TV
  • Pay-per-view channels
Room Amenities
  • Socket near the bed
  • Clothes rack
  • Fan
Accessibility
  • Upper floors accessible by stairs only
Outdoors
  • Outdoor furniture
  • Balcony
  • Terrace
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool with view
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Sun umbrellas
  • Sun loungers or beach chairs
Food & Drink
  • Minibar
Outdoor & View
  • City view
  • View
Transport
  • Shuttle service
    Additional charge
  • Car hire
  • Airport shuttle
    Additional charge
Reception services
  • Invoice provided
  • Luggage storage
Cleaning services
  • Daily housekeeping
Miscellaneous
  • Air conditioning
  • Non-smoking throughout
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
Languages spoken
  • English
  • Spanish

House rules

Hotel Eleven takes special requests - add in the next step!

Check-in

From 15:00 to 23:30

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

From 00:30 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 50 is required on arrival. That's about ISK 6910. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 5 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Maestro Mastercard Visa UnionPay credit card Discover JCB Diners Club American Express Cash Hotel Eleven accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Eleven in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of US$50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Hotel Eleven

  • The prices at Hotel Eleven may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • The nearest beach is just 450 yards from Hotel Eleven. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Hotel Eleven can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).

    Breakfast option(s) include:

    • Continental

  • Check-in at Hotel Eleven is from 15:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Hotel Eleven offers the following activities / services (charges may apply):

    • Swimming Pool

  • Hotel Eleven is 750 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.