Credit card information provided does not require a signature and constitutes approval by the cardholder to prepay the full room charges inclusive of service charge and government tax for advance purchase offers, or the first night room charges inclusive of service charge and government tax for other bookings.

All guests must present the original credit card used in booking upon check-in for verification purposes. Hotel reserves the right to reject guest check in without the presentation of original credit card with designated signature.

Up to a maximum of two accompanying children are permitted per suite/villa and must be indicated on the registration form upon check-in.

Please note that reservations may be cancelled in case of submitting invalid credit card.

Please note that the hotel will charge the guest's credit card in MOP instead of HKD.

The check-in time is from 16:00 and check-out time is 12:00 for villas, while the check-in time is from 15:00 and check-out time is 12:00 for suites.

According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Galaxy Macau Grand Resort Deck is closed from November 27, 2023 to March 28, 2024 for annual maintenance.

Galaxy Macau Grand Resort Deck will be reopened on March 29, 2024.

Passes to access the Grand Resort Deck are provided based on the number of paying guests per room.