Smoking is strictly prohibited in the property. If guests are found smoking within property premises, they will be asked to leave immediately. No refunds will be given.

In addition, 1-person rooms can only accommodate 1 persons, 2-person rooms can only accommodate 2 persons, and 3-person rooms must be booked by a group of 3 guests.

Children including infants cannot be accommodated at this property. Guests with children will not be permitted to check-in, and will be charged cancellation fees.

The property will not be able to provide a room for guests checking in with children on the arrival day.

The hotel has a curfew at 00:00. Guests cannot enter or leave the hotel after this time.

When settling the bill, the hotel will accept cash only (in Japanese yen). The full amount of the reservation must be paid when checking in.

All rates are fixed and cannot be discounted.

For security reasons, only guests staying at this hotel are allowed in the guest rooms. Please note friends and family members visiting the guests are not permitted in the guest rooms.

Check-in before 16:00 is not possible. Luggage storage is offered free of charge from 10:00 on the check-in date. Luggage storage service is not available after check-out for security.

To cancel or modify your booking, you must do so through your account on booking.com or via booking.com customer service.

Por favor, informe Ryokan Shimizu com antecedência sobre seu horário previsto de chegada. Para tanto, você pode utilizar o campo de Pedidos Especiais ao fazer a reserva ou entrar em contato diretamente com a propriedade usando os dados informados na sua confirmação de reserva.

Um imposto de acomodação por pessoa, por diária não está incluído no preço e precisa ser pago na acomodação.

Esta propriedade não permite festas de despedida de solteiro ou festas parecidas.

Horário de silêncio entre 21:00:00 e 06:00:00.