Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Shuttle service from JR Sapporo Train Station to the property is available upon request at an extra charge. Please make a reservation at least 7 days prior to the check-in date. Contact details can be found on the booking confirmation.

Shuttle service from New Chitose Airport to the property is available upon request at an extra charge. Please note it is subject to availability since the seats are limited. Contact details can be found on the booking confirmation.

Guests with children must indicate the number of children and their respective ages in the Special Requests box at the time of booking.

Please note children 6 years and older will be charged an adult rate, and are included in the maximum occupancy of the room. For extra guests exceeding the room occupancy, they may not be accommodated if there is no availability, and cancellation fees will apply.

Guest booking a meal inclusive plan will be served a buffet-style dinner at Seseragi. Restaurants can be changed at an additional fee, if the property is notified at least 3 days in advance.

In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

반드시 19:00:00까지 체크인하셔야 숙소에서 제공되는 저녁식사를 드실 수 있습니다. 이 시간 이후에 체크인하신 투숙객들에게는 저녁 식사가 제공되지 않으며, 환불 또한 받을 수 없습니다.