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A typical mountain building, the Serena is near the centre of Andalo, 300 metres from the Paganella ski slopes. It offers a spa, and rooms with views of the Dolomites and free Wi-Fi. The restaurant of Serena Hotel offers a choice of 3 different menus, with vegetarian options and typical specialities. Gala dinners are served weekly. The spa of this superior 4-star hotel includes a sauna and Turkish bath. Massages and treatments can be booked. All rooms feature an LCD TV and a private bathroom. Breakfast is an abundant buffet, with pastries, cakes and cold cuts.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Andalo, this hotel has an excellent location score of 9.3

Breakfast info

Italian, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
1 large double bed
1 single bed
and
1 large double bed
2 single beds
and
1 large double bed
or
1 bunk bed
and
1 large double bed
2 sofa beds
and
1 large double bed
or
1 sofa bed
and
1 large double bed
and
1 futon bed
1 sofa bed
and
1 large double bed
and
1 futon bed
or
2 sofa beds
and
1 large double bed
and
1 futon bed
2 large double beds
or
2 single beds
and
1 large double bed
and
1 futon bed
2 sofa beds
and
1 large double bed
or
1 bunk bed
and
1 large double bed
and
1 futon bed
Bedroom 1:
1 large double bed
Bedroom 2:
2 sofa beds
1 bunk bed
and
1 large double bed
3 sofa beds
and
1 large double bed
1 sofa bed
and
1 large double bed
1 single bed
and
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
9.7
Cleanliness
9.7
Comfort
9.5
Value for money
8.7
Location
9.3
Free WiFi
10
High score for Andalo
Select topics to read reviews:

See what guests loved the most:

  • Stefano
    Netherlands Netherlands
    Literally everything. Staff, location, facilities... all is made to insure you reset your mind as parents. Kids enjoy to stay in the kids club and parents can (if they wish) have some time for themselves.
  • Davide
    Italy Italy
    The mini club was open 9-22, the staff was nice and welcoming. We could book the spa and the pool through an app, which was really convenient. They served a buffet/snack every day between 3.30 and 5.30 which was amazing for our son. The facility...
  • Silvia
    Italy Italy
    Servizi a misura di famiglia . Ambiente accogliente e pulito

Hotel surroundings

Restaurants
1 restaurant on site

  • Ristorante #1
    • Cuisine
      Italian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Family Hotel Serena
Great facilities! Review score, 9.7

Most popular facilities
  • Indoor swimming pool
  • Spa and wellness centre
  • Free parking
  • Family rooms
  • Restaurant
  • Free WiFi
  • Skiing
  • Non-smoking rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
View
  • Mountain view
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski equipment hire on site
  • Ski school
    Additional charge
  • Ski storage
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
  • Live sport events (broadcast)
  • Live music/performance
  • Happy hour
  • Themed dinner nights
  • Bike tours
    Additional charge
  • Walking tours
  • Temporary art galleries
  • Evening entertainment
  • Kids' club
  • Entertainment staff
  • Cycling
  • Hiking
  • Table tennis
  • Children's playground
  • Games room
  • Skiing
Living Area
  • Desk
Media & Technology
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Electric vehicle charging station
  • Accessible parking
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
Entertainment and family services
  • Strollers
  • Baby safety gates
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Pet bowls
  • Shared lounge/TV area
  • Hypoallergenic
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Hardwood or parquet floors
  • Heating
  • Soundproofing
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Seasonal
  • Heated pool
  • Shallow end
  • Pool cover
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Sauna
Languages spoken
  • English
  • Italian

House rules

Family Hotel Serena takes special requests - add in the next step!

Check-in

From 14:30 to 23:00

Check-out

From 07:00 to 10:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
€ 18 per child, per night
Cot upon request
€ 18 per child, per night
3 - 16 years
Extra bed upon request
€ 18 per child, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are allowed on request. Charges may be applicable.

Maestro Mastercard Visa CartaSi American Express Cash Other Family Hotel Serena accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

FAQs about Family Hotel Serena

  • Yes, Family Hotel Serena is popular with guests booking family stays.

  • Room options at Family Hotel Serena include:

    • Single
    • Double
    • Triple
    • Family
    • Suite

  • Check-in at Family Hotel Serena is from 14:30, and check-out is until 10:00.

  • Family Hotel Serena is 100 yards from the centre of Andalo. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Family Hotel Serena on this page.

  • The prices at Family Hotel Serena may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Family Hotel Serena offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hammam
    • Cycling
    • Hiking
    • Children's playground
    • Skiing
    • Games room
    • Table tennis
    • Evening entertainment
    • Kids' club
    • Body treatments
    • Live music/performance
    • Facial treatments
    • Bike tours
    • Spa lounge/relaxation area
    • Live sport events (broadcast)
    • Beauty Services
    • Walking tours
    • Spa facilities
    • Swimming Pool
    • Manicure
    • Themed dinner nights
    • Entertainment staff
    • Fitness/spa locker rooms
    • Bicycle rental
    • Happy hour
    • Body scrub
    • Temporary art galleries
    • Waxing services
    • Spa/wellness packages
    • Pedicure
    • Steam room

  • Family Hotel Serena has 1 restaurant:

    • Ristorante #1

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.