For questions about an invoice or payment, please contact the accommodation provider

Refunds will be returned to the same account you paid with within 30 days

Information about allergens and allergies can be obtained from the relevant restaurant on location

Check / Check out times are as follows:

Check in : From 4 pm (Belgian parks : 3 pm)

Check out : 10.00 a.m. at the latest (Belgian parks : 10.00 a.m.)

Breakfast is not included in the offered rate

Most of our accommodations are equipped with a baby bed and high chair (there are exceptions, please contact the accommodation provider to ensure that the accommodation you have booked also includes these facilities)

It is possible to book a preferred location and/or extras at an additional cost (such as the location of the hotel room / connecting rooms / breakfast, etc.). Do you wish to reserve this? Please enter your request in the special field during the booking process. Our colleagues will then review your request and respond to it as soon as possible.

Parking is free on our own grounds.

Bed linen and towels are included in the offered rates

The hammam is a steam bath, mixing heat and humidity.

A real well being rejuvenating break! Massages are available. Equip yourself with a headset and participate in our dancing evening in silence! Share a privileged moment of well-being and serenity with your child, for a real moment of complicity.

In the double cabin, you each receive a personalized massage, designed with your practitioner. From 4 years. Available in 20 and 45 min. To book, contact the spa reception.

Due to maintenance of the Aqua Mundo in park Lac d’Ailllette, the Aqua Mundo will be closed between 22 January 2024 (closed from 12.00 PM) and 26 January 2024, the Aqua Mundo will be reopened from 27 January 204.

Você deve apresentar um documento de identidade válido com foto e um cartão de crédito no momento do check-in. Por favor, observe que Pedidos Especiais estão sujeitos a disponibilidade, e custos adicionais podem ser aplicados.

Por favor, informe Center Parcs Le Lac d’Ailette com antecedência sobre seu horário previsto de chegada. Para tanto, você pode utilizar o campo de Pedidos Especiais ao fazer a reserva ou entrar em contato diretamente com a propriedade usando os dados informados na sua confirmação de reserva.

Horário de silêncio entre 22:00:00 e 08:00:00.

Hóspedes menores de 18 anos só podem fazer check-in se estiverem acompanhados de ao menos um dos pais ou responsáveis.