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This 4-star-Superior hotel is located within the Alpenpark Neuss, an indoor and outdoor leisure park. The hotel offers modern wellness facilities, 2 restaurants and free WiFi. Just a 20-minute drive from Düsseldorf city center, the Hotel Fire & Ice Düsseldorf/Neuss has stylish rooms with air conditioning, a flat-screen TV, and a mini-bar. The Fire & Ice’s unique spa area features a sauna overlooking the ski slopes. There is also a steam room and a fitness room. Outdoor activities include fun football, available from April until October. Varied breakfast buffets, German cuisine and international dishes are served in the Fire & Ice’s restaurants. Guests can relax beside the fireplace in the cozy lounge, while enjoying views of the ski slopes. Private parking is available at the Fire & Ice Hotel.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.6)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Buffet

Private parking at the hotel

Ski-to-door

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
or
1 full bed
1 queen bed
2 king beds
or
1 full bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
8.9
Cleanliness
9.1
Comfort
9.1
Value for money
8.1
Location
8.6
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Erwanbekkouche
    France France
    Breakfast fantastic. Restaurant at night was a bad experience
  • Olga
    Germany Germany
    We loved the vibe and atmosphere of the hotel. It felt like you were in a ski resort in the mountains. Great for a quick getaway. Loved how we were able to watch our kids practice snowboarding on the small slope while sitting in the comfortable...
  • Mohammad
    Kuwait Kuwait
    Mr. REMY is super friendly. all staff are very friendly

Hotel area info

Restaurants
2 Restaurants On Site

  • Salzburger Hochalm
    • Open for
      Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian
  • Jausenstadl (SB-Restaurant)
    • Open for
      Lunch • Dinner • High tea
    • Ambience
      Family-friendly

Amenities of Hotel Fire & Ice Düsseldorf/Neuss
Great facilities! Review score, 8.9

Most popular amenities
  • Private Parking
  • Free WiFi
  • Spa
  • Fitness center
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Ski
  • Ski-in, ski-out access
  • Ski pass vendor
  • Ski rental on site
  • Ski school
    Additional charge
  • Ski storage
Activities
  • Live sports events (broadcast)
  • Evening entertainment
    Additional charge
  • Nightclub/DJ
    Additional charge
  • Mini golf
    Additional charge
  • Cycling
    Off-site
  • Skiing
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs € 5 per day.
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Soundproof
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Non-smoking rooms
Spa
  • Locker rooms
  • Fitness
  • Full-body massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Turkish/Steam Bath
  • Massage
    Additional charge
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • German
  • English
  • Spanish
  • Polish

House rules

Hotel Fire & Ice Düsseldorf/Neuss takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 14 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
14+ years
Extra bed upon request
€ 20 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Hotel Fire & Ice Düsseldorf/Neuss accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hotel Fire & Ice Düsseldorf/Neuss

  • Check-in at Hotel Fire & Ice Düsseldorf/Neuss is from 4:00 PM, and check-out is until 11:00 AM.

  • Hotel Fire & Ice Düsseldorf/Neuss offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Cycling
    • Skiing
    • Mini golf
    • Evening entertainment
    • Steam room
    • Live sports events (broadcast)
    • Full-body massage
    • Spa facilities
    • Neck massage
    • Locker rooms
    • Nightclub/DJ
    • Spa/Wellness packages
    • Fitness
    • Foot massage
    • Spa lounge/Relaxation area
    • Back massage

  • Hotel Fire & Ice Düsseldorf/Neuss has 2 restaurants:

    • Jausenstadl (SB-Restaurant)
    • Salzburger Hochalm

  • Room options at Hotel Fire & Ice Düsseldorf/Neuss include:

    • Double
    • Quad
    • Chalet

  • Hotel Fire & Ice Düsseldorf/Neuss is 2.6 miles from the center of Neuss. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Hotel Fire & Ice Düsseldorf/Neuss can enjoy a highly-rated breakfast during their stay (guest review score: 9.1).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • The prices at Hotel Fire & Ice Düsseldorf/Neuss may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.