You're eligible for a Genius discount at Oaks Mackay Rivermarque Hotel! To save at this property, all you have to do is sign in.

Offering a swimming pool and an outdoor spa, Oaks Mackay Rivermarque Hotel is a 13-minute drive from Mackay Airport. All accommodation options offer modern furnishings and a flat-screen TV. Guests enjoy an on-site restaurant, a cafe, shared BBQ facilities, and free on-site parking. Oaks Mackay Rivermarque Hotel is just a 4-minute walk from the popular Blue Water Lagoon. It is an 8-minute walk from Artspace Mackay and a 9-minute walk from Jubilee Park. All rooms are air-conditioned and offer tea and coffee making facilities. They feature a sofa and a DVD player. Some also feature a balcony with views of the Pioneer River.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oaks Hotels & Resorts
Hotel chain/brand
Oaks Hotels & Resorts

Property highlights

Top location: Highly rated by recent guests (8.8)

Private parking available on-site

Loyal customers

There are more repeat guests here than most other properties.

Reliable info
Guests say the description and photos for this property are accurate.

Sign in, save money
Sign in, save money
You could save 10% or more at this property when you sign in

Availability

Select dates to see this property's availability and prices

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.6
Facilities
8.0
Cleanliness
8.4
Comfort
8.5
Value for money
7.6
Location
8.8
Free WiFi
7.7
Select topics to read reviews:

See what guests loved the most:

  • Pershouse
    Australia Australia
    Staff was super helpful and friendly, clean tidy place and the housekeepers where amazing
  • Brent
    Australia Australia
    The views were amazing! The rooms were so spacious and comfortable, unexpected.
  • Michael
    Australia Australia
    Great location. Helpful and friendly staff. Good facilities including gym

Host Information

Company review score: 8.7Based on 157,615 reviews from 64 properties
64 managed properties

Property information

Located on central River Street and fronting the iconic Pioneer River, the 4.5 star property spans eight levels and offers the choice of 138 stylishly appointed hotel rooms, studios and one and two bedroom apartments – some with dual key facilities, perfect for families and groups.

Language spoken

English

Property surroundings

Restaurants
1 restaurant on site

  • Marque Bar & Grill
    • Cuisine
      Australian • Grill/BBQ
    • Ambiance
      Modern

Facilities of Oaks Mackay Rivermarque Hotel
Great facilities! Review score, 8

Most popular facilities
  • Outdoor swimming pool
  • Private parking
  • Free WiFi
  • Restaurant
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
Parking
Private parking is possible on site (reservation is needed) and costs AUD 5 per day.
    Internet
    WiFi is available in all areas and is free of charge.
    Kitchen
    • Electric kettle
    • Refrigerator
    Bedroom
    • Linen
    • Wardrobe or closet
    • Alarm clock
    Bathroom
    • Toilet paper
    • Towels
    • Private bathroom
    • Toilet
    • Free toiletries
    • Hairdryer
    • Shower
    Media & Technology
    • Flat-screen TV
    • Cable channels
    • Radio
    • Telephone
    Room Amenities
    • Ironing facilities
    • Iron
    Accessibility
    • Upper floors accessible by elevator
    Outdoors
    • BBQ facilities
    Outdoor swimming pool
      Wellness
      • Hot tub/Jacuzzi
      • Fitness centre
      Food & Drink
      • Tea/Coffee maker
      Reception services
      • Invoice provided
      Miscellaneous
      • Air conditioning
      • Non-smoking throughout
      • Lift
      • Family rooms
      • Non-smoking rooms
      Languages spoken
      • English

      House rules

      Oaks Mackay Rivermarque Hotel takes special requests - add in the next step!

      Check-in

      From 14:00 to 22:30

      Guests are required to show a photo identification and credit card upon check-in

      You'll need to let the property know in advance what time you'll arrive.

      Check-out

      From 06:00 to 10:00

       

      Cancellation/
      prepayment

      Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

      Refundable damage deposit

      A damage deposit of AUD 1 is required on arrival. That's about CZK 15. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

      Children and beds

      Child policies

      Children of any age are welcome.

      Children 12 years and above will be charged as adults at this property.

      To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

      Cot and extra bed policies

      0 - 1 year
      Extra bed upon request
      AUD 59 per child, per night
      Cot upon request
      AUD 20 per child, per night
      2+ years
      Extra bed upon request
      AUD 59 per person, per night

      Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

      The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

      All cots and extra beds are subject to availability.

      Age restriction

      The minimum age for check-in is 18

      Groups

      When booking more than 4 rooms, different policies and additional supplements may apply.

      Mastercard Visa UnionPay credit card Eftpos Diners Club American Express Cash is not accepted Oaks Mackay Rivermarque Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


      Smoking

      Smoking is not allowed.

      Parties

      Parties/events are not allowed

      Quiet hours

      Guests must be quiet between 21:00 and 07:00.

      Pets

      Pets are not allowed.

      The fine print
      Need-to-know information for guests at this property

      Please note that there is a non-refundable 1.5% charge when you pay with a credit card.

      Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

      Cash is not an acceptable form of bond when staying with Oaks Rivermarque and a valid credit card must be presented upon arrival. For further information, please contact the property directly, using the contact details found on the booking confirmation.

      Please note that guests receive free internet access for 30 minutes per day, per room.

      Please note that the car-park height clearance is 2.1 metres.

      When booking more than 4 rooms, different policies and additional supplements may apply.

      Please note that the restaurant is also open on weekends during this hour.

      Saturday 7:30am-10:00am (breakfast) and 5:00pm-8:00pm (dinner), Sunday 7:30am-10:00am (breakfast).

      Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

      Please inform Oaks Mackay Rivermarque Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

      This property will not accommodate hen, stag or similar parties.

      Quiet hours are between 21:00:00 and 07:00:00.

      In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

      Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

      Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

      A damage deposit of AUD 1 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

      FAQs about Oaks Mackay Rivermarque Hotel

      • Check-in at Oaks Mackay Rivermarque Hotel is from 14:00, and check-out is until 10:00.

      • Yes, Oaks Mackay Rivermarque Hotel is popular with guests booking family stays.

      • Oaks Mackay Rivermarque Hotel is 600 yards from the centre of Mackay. All distances are measured in straight lines. Actual travel distances may vary.

      • You can choose from a number of accommodation options at Oaks Mackay Rivermarque Hotel (subject to availability). These can accommodate:

        • 2 guests
        • 4 guests

        For more detailed information, please check the accommodation option(s) breakdown on this page.

      • Oaks Mackay Rivermarque Hotel offers the following activities / services (charges may apply):

        • Fitness centre
        • Hot tub/Jacuzzi
        • Swimming Pool

      • Yes, there are options at this property that have a balcony. You can find out more about this and the other facilities at Oaks Mackay Rivermarque Hotel on this page.

      • Yes, there is a hot tub. You can find out more about this and the other facilities at Oaks Mackay Rivermarque Hotel on this page.

      • You can choose from a number of accommodation options at Oaks Mackay Rivermarque Hotel (subject to availability). These have:

        • 1 bedroom
        • 2 bedrooms

        For more detailed information, please check the accommodation option(s) breakdown on this page.

      • Oaks Mackay Rivermarque Hotel has 1 restaurant:

        • Marque Bar & Grill

      • The prices at Oaks Mackay Rivermarque Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

      • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.