Please note that the reception hours are as follows:

14:00 until 19:00 Monday to Sunday

If you expect to arrive after reception opening hours, please let the property know in advance as the following policies and procedures will apply:

- The property requires full payment, prior to arrival (which includes a $50 key deposit)

- Once full payment has been received, the property will provide guests with a safe code and in the safe the property leaves a map to their location in the park and the cabin and gate key

- If guests do not let the property know that they will be arriving outside reception opening hours, and payment is not given, prior to arrival, the guests will be treated as a no show and no refund will be given

Please note that Brisbane Holiday Village does not accept payments with American Express credit cards.

Please note that an AUD $50 refundable bond is required when hiring cots or high chairs.

You must provide a valid photo ID upon check in, which needs to match the guest name on your booking. The property will retain a copy of this ID. A refundable key deposit is also due on arrival. If you pay the key deposit with a credit card, the name on the credit card must also match the guest name on the booking.

Please note that under Workplace Health and Safety obligations, the property has to comply with the Australian Standard regarding bunk beds and other elevated beds. Therefore, children 9 years or younger cannot be accommodated on top bunk beds in the cabins at Brisbane Holiday Village.

سيطلب من الضيوف عند تسجيل الوصول إظهار بطاقة هوية تحتوي على صورة شخصية وبطاقة ائتمان. يرجى ملاحظة أن جميع الطلبات الخاصة ستكون رهناً بالتوافر وقد تستلزم تكاليف إضافية.

يرجى إبلاغ Brisbane Holiday Village بشكل مسبق بوقت وصولك المتوقع. بإمكانك استخدام حقل الطلبات الخاصة أثناء عملية الحجز أو يمكنك التواصل مع مكان الإقامة مباشرةًً من خلال معلومات التواصل المذكورة في تأكيد الحجز.

ساعات الالتزام بالهدوء بين 22:00:00 و06:00:00.