Ģimenes viesnīcas un mājokļi pilsētā Gštete

Anne Vācija

Heidi was an exceptional host, very friendly and provided helpful information about things to see and do in the area. She even surprised me with sweets and a candle on my birthday, very nice touch. The bed and bedding were comfortable. The apartment was quiet and clean. We were within easy walking distance to restaurants and the waterfront. We enjoyed sitting on the balcony in the evenings. It was convenient to have parking onsite.

Shirley Amerikas Savienotās Valstis

Our stay was completely cancelled as we were about to check in! The host told us that although we had a confirmation pin number from booking com and a confirmation email also from booking.com we did not have a room for the night. This was after attempting to get in touch with the facility by email and phone calls to find out what the check- in procedure was. Finally, after many unanswered calls the host answered the phone. I told her we were checking in for that night and wanted to know the next step. This is when I was told I no longer had a reservation, sorry, didn't booking com get in touch with us? The answer to that question was an empathetic no! We had no prior communication from the host or booking com and had no answer for why a confirmed reservation was now cancelled. This put us in a really bad position to try and find a place in a completely sold out community for the night, to leave for the airport the next morning. Many miles we had just traveled had to be traveled again, in the wrong direction, to obtain a last minute place for the night. The only solution the host had to offer me when I asked why this was happening was to give me the local tourist information number, telling me that perhaps they could help us find a room! I can't say for sure who is to blame for this issue, we've used booking com for years and have had no issues.

Vandana Amerikas Savienotās Valstis

The deck with lake views and the breakfasts were excellent.