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What guests said about Osceola:
6.0
Scored 6.0
Both chairs were broken in room, could not use.
Both chairs were broken in room, could not use. Manager did replace one upon request. Could not shower, the ceiling tile was half hanging off, and would fall on someone. When leaving, me, nor the maintenance guy could not get into room. I did not have time to wait for manager. Thankfully i left the window open, climbed in, got rest of my belongings, and left. Besides those, it was fine. TV worked, fridge worked, clean sheets and towels. It passed the fluorescent light test, as far as where there would be concern,
Barry
United States
8.0
Scored 8.0
It was a last minute stop fairly late in the evening but the...
It was a last minute stop fairly late in the evening but the staff was very pleasant when we checked in. The room was clean. I prefer softer beds but it was not uncomfortable. The staff in the casino was also very pleasant. The only slightly disappointing thing was breakfast wasn’t included and although it was available for purchase, it wasn’t available until 8 am and we needed to leave before then. I would stay there again though.
Unfortunately, we were not able to use our "free room" coupon due to the fact that we booked through Bookings.com rather than the Lakeside website. The price was still reasonable. We love the hotel and stay there often. Rooms are always clean and the staff is terrific. They are doing some remodeling in the casino and ballroom areas of the the hotel, however, it didn't affect our stay.
This hotel has a homey feel, comfortable beds, nice hot tub, and spectacular breakfast options. I've never been to a hotel that has good coffee and sugar free options. Bravo!
Clean, my request to avoid fragrances and deodorants was honored. All was in order. We were grateful for a no smoking hotel. The room was attractive if soulless.
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