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The property was in immaculate condition, the staff were very pleasant and efficient. The unit was well equipped and very nicely cleaned daily . Beautiful view and lots of peace and quiet. We enjoyed long summer days on the veranda, dips in the splash pool and walks in bush .. and the open air shower with piping hot water

Quite

Location, good for unwinding

We enjoyed the beauty of the surroundings and the hiking trails that were available. We actually hiked up the mountain without realising it and got to experience scenery beyond our wildest expectations. We also encountered wild animals - zebra and buck, closer than we expected. Aaron and the other employees on the premises were very friendly and courteous and were willing to help if required. During our stay, we were the only guests.

Good day We stayed at the property on Saturday. The room was excellent, but the service and the standard of food were shocking. I booked through booking.com. I have booked multiple times through booking.com for many establishments, and the process has always been to pay on arrival. Your receptionist took it upon herself to request payment before our arrival, causing my payment to decline and incurring unnecessary charges on my side and further embarrassing me in front of my partner. I have experienced fraud on my account/card multiple times. Hence, I have to authorize payment. No communication or mention was made that I would need to make prior payment. I would have been happy to make payment prior if it had been communicated. Your staff are friendly but untrained and have little to no knowledge of what you offer or your services. We decided to have drinks at the bar before dinner. Your drinks menu is limited, and you do not offer cocktails. I received little to no assistance on what could be made for me. And I was told to get up and go to the bar because both gentlemen working in the bar area had no clue about what you had in stock ,which was even more shocking because your alcohol options to make up a cocktail are so limited. I then explained to the barman what combination he could do for a cocktail. Dinner was appalling. We requested a wine menu which took forever to arrive as you only have one wine menu for all guests. The bread box/basket was bizarre. Clearly bought in commercial sour dough bread, bland meatballs , shortbread biscuits, and lurpak butter still in its original packaging. Starters: Duck carpaccio with a homemade store bought Sriracha, blueberries, and kewpie mayo, completely different from what was indicated on the menu. My mind is completely blown at this combination and the sheer lack of skill or knowledge used to execute this poor menu. This was served on lettuce, which also blew me away.

Tranquility

The location was fine. But I would suggest that they install wifi that is very good even in the rooms. Moreover, It would be more nicer if they cam serve breakfast at the lodge.

Wonderful friendly host with so much knowledge of the area. Stunning place to stay will be back.

Very friendly and welcoming and clean, mostly loved the bike display and my daughter went for a ride

The Lapa was great 👍