Too many small screaming kids for my liking ( i guess they book this hotel for the all inclusive), I was in a room between 2 families with small children and since my room was an adjoining one ie had only door between my room and the next , was annoying listening to kids screaming and parents screaming at the kids. I would have thought that the hotel would have considered it a bit more and not put a single middle aged man between 2 families with small kids. Also the aircon in my room either needed servicing or was totally inadequate for the room size. Despite being a modern aircon unit , when turned on full speed at the lowest temp was unable to cool the room properly and the outside temp was not that warm in mid may ie 27c max while I was there. I would not like to be there when the temps hit mid 30s in August. Food was ok , good variety for families with kids to feed , but not particularly memorable. I ate out in the evenings at local restaurants. Snacks , sandwiches, cakes and ice cream , tea coffee and bar with alcohol and soft drinks available throughout the day outside the meal times , so food and drink always if you have fussy eating kids. Despite booking all inclusive ( only because it was a good discounted deal) , on arrival you learn that there are 2 levels of all inclusive and you are booked on the 'basic' one which means that the drinks are all locally made unbranded cretan beer and wine and spirits , vodka , whiskey etc . It costs another 10 euros a day to upgrade to the premium all inclusive and have drinks with names that you recognise. To be fair the cretan beer was perfectly drinkable , not sure about the rose wine , I tasted it and it was a bit rough, the white and red were ok. The food at meal times was perfectly edible , a variety of standard breakfast items eg cereals , toast , eggs bacon etc also a good range of traditional Greek breakfast items , nothing wrong with it , just nothing special.

Great location right on the beach , near to beachside restaurants 50 - 100 metres to the right and right in the small town centre for more restaurants, cafes and supermarket. Kalyves is a very relaxed place , retaining a traditional feeling not touristy in the slightest. Mixture of nationalities , French, German, Polish, British, Israelis and more. Staff were very helpful and friendly. Two nice swimming pools outdoor and one indoor pool in the spa. Water was a bit chilly but was mid may so not surprising.

Stayed in May 2024

Room phone didn't work, shower water was always cold, room was cold, TV remote didn't work. The reception wasn't helpful at all about any of these problems and were rude.

Food and location are great. Staff (waiters, bartenders, and animators) were lovely. Overall, we had a good time at the hotel.

Stayed in April 2024

It was perfect

There was absolutely nothing to fault.

Stayed in May 2024

I would say bedroom furniture needs an upgrade , dark brown and dated. The bath towels also ready for upgrade.

Location perfect in the centre of the village and right on the beach. Staff were helpful and friendly Great selection of food for breakfast as was the lunch and dinner. We like to eat out in local tavernas but the hotel did its best with variety. Sea view room was great for view and the bed was very comfortable. I didn’t use air con as early in the season but also a ceiling fan. They have entertainment on an evening and our room was just above but luckily this finishes at 10.00pm

Stayed in May 2024

We booked two rooms and one of the was a bit smelly

Comfortable, clean and right on the beach. The staff were lovely and helpful

Stayed in April 2024

Location. Not many facilities outside of the hotel.

All inclusive excellent. Right on the beach.

Stayed in April 2024

The food was a major drawback for this hotel. Looks like a lot of food is ordered somewhere from supplier rather then cooked on premises. Most foods were of low quality. Low quality cheese, butter. Lots of boiled stuff that does not require cooking. Hotel could do better quality and more variety. The same breakfast every day.

Room was fine. Sandy beech with some stones was nice for children to play. Ducks in the river nearby. Giorgos, who works in restaurant, was nice to children and made them feel welcomed during meal times.

Stayed in April 2024

sometimes quite noisy on corridors

Great value for money! Wide variety of food Room with sea view Nice drinks Great service

Stayed in April 2024

all fine

Stayed in April 2024

Breakfast was not hot and the selection was wide but not for everyone's taste. A little high on calories and fat, but fruit and cereal was also available. Chips seemed an odd option though

Location is great but we only stayed one night so did not use any facilities or activities. We were upgraded to a larger sea view room with balcony for no charge which was a bonus! The bar shut very promptly at 11.00 which cut off most people who had arrived from uk and were still in a q to check in, and not too pleased about it.

Stayed in April 2024

Some days the food was a bit cold or meats dried out. The meats cooked in vegetables and sauce were delicious though and the selection of salads was good too.

The view from the hotel was lovely, the beach was very nice too. The room was spacious , upto date and clean.

Stayed in April 2024

Rooms were quite small , but adequate for a few days

Lovely location on the beach , friendly staff , very clean

Stayed in April 2024

2 different AI rates, normal and plus.

Good location, easy pubic transport to Chania one way and Rethymno/Heraklion the other. On beach with plenty of loungers. Friendly and helpful staff. Food choices for everyone in the buffet (inc vegetarian). Comfortable bed 😊

Stayed in October 2023

Good value, very friendly staff and great relaxing location.

Stayed in September 2023

The bridge needs mending and two new toasters in breakfast that is all

Un spoilt

Stayed in September 2023

Le « all inclusive »

Stayed in September 2023

Extremely friendly and welcoming staff at the reception, especially Peneloppe. They were always there to accomodate our needs. The buffet was great, with a lot of traditional Greek/Cretan food. Beach is very close and very nice. There is enough sun beds and umbrellas.

Stayed in September 2023

staff and Food

Stayed in September 2023

- The food was low quality for the amount of money that we paid and for the location. Creta is famous for the quality of food. Some days you could find some nice things but in general below normal quality. - Poor cleaning even though had every day cleaning - The hotel needs to be more user-friendly for small children. They need to put more internal playgrounds and more child entertainments and in general, parents, that go to all-inclusive hotels would like to feel few hours per day more relaxed and safety that someone else is taking care their children.

The staff was really friendly, especially at the reception and at the pool bar. -Amazing view from the room

Stayed in August 2023

I was looking forward to our stay but given that we also stayed at the kiani resort I expected that there would be more variety in terms of food and entertainment.

The views, the drinks and most importantly the staff! The staff really work long hours from morning till night, I really hope that this does not go unnoticed because they really run the resort on a high level. The village nearby is also a charm to get that Cretan life.

Stayed in July 2023

Quiet, on the beach, comfortable common areas.

Directly on the beach, 2 swimming pools, great food, staff was grat, helpful and friendly

Stayed in August 2023

Beds were extremely soft, gave me backache. Buffet food was a lot of the same food choices all the time which got a bit boring after a while. Front desk lady manager not very friendly and didn’t engage well with guests.

Lovely location, nice setting for a hotel. Guest relations manager was very nice and engaged with the guests well.

Stayed in July 2023

We had an accident in the room, the shower’s glass door fell off and broke with my wife inside. She had multiple cuts all over her body. When I called the reception they barely sent a cleaner to remove the glass and fix the door but I had to ask for a doctor to help clean my wife’s wounds. After that no one from the hotel cared, I reported that to the reception asking to speak to the manager but he never manifests himself. We are discussing with out lawyer now…

The food, the location.

Stayed in July 2023

Air cond could be more effective in the room.

Great hotel right on the nice beach, free sunbeds always available. Friendly staff, quite OK food on all incl basis. Rooms Ok, nothing special but very comfy beds. We really enjoyed our stay here!

Stayed in July 2023