The check in process.

The staff and facilities were great

Stayed in May 2024

Excellent

Stayed in May 2024

-

Everything was amazing! The stuff, beach, food, room! Best place for honeymoon btw:)

Stayed in October 2023

Reception calling me the day before check-out - asking me what time I will check out the next day. I check out when I feel like it - before the deadline, of course. Shouldn't be a question to ask.

Friendly staff, great food and drinks, and great indoor heated pool

Stayed in October 2023

Love this. Even better than the picture

Stayed in October 2023

Nothing. Everything and everyone was perfect.

Everything except that it was too far from shopping. The food was excellent, the staff was great, the rooms clean.. The swimming pool was super. I have never seen sure a huge pool! Everything I see now doesn't measure up to the Euphoria Resort. They Are G R E A T!!

Stayed in June 2023

The food quality wasn’t as expected

Everything except the food

Stayed in August 2023

Great service

Stayed in August 2023

The vitamin bar was closed nearly all the time we were there which was disappointing. Our shower really wasn’t very powerful and the TV kept cutting out, as if there was poor signal. We have 3 teenagers, and there were v few people their age (but loads of little kids). It didn’t matter, as this was planned as a time for us to spend time just the 5 of us, but if we’d been there for longer, they might have been a bit disappointed. We didn’t think that much of the surrounding area. We had spent a week elsewhere in Crete (Kalyves) and loved it there. If you like exploring, there’s not much to see/places to walk to. We loved the resort, but once you’re there, you could be anywhere in Europe/Asia/Middle East/Caribbean etc. Maybe not the place to stay if you want to experience real Crete.

Very comfortable rooms, wonderful pool, very high quality food, great service (whether pool or beach side, in a restaurant or at the front desk). The staff were very accommodating - our flight home was at 9pm and we were told we could stay at the resort for as long as we wanted, use all of the facilities etc. The lady at Reception was writing down the time we wanted our bags collected from our room, and she apologised for not looking at me while she was speaking to me! So lovely. We were unable to book any of the a la Carte restaurants on arrival (they were all full and we were only there for 3 nights), but the staff managed to find us a table at the Asian restaurant (which was fantastic).

Stayed in July 2023

None.

The resort. Very modern. Clean and huge pool

Stayed in July 2023

It was difficult booking al la cart restaurants when we pay so much to stay also many seats were open when it said full….and also waiting to be seated at the main restaurant didn’t really make sense also being told i couldn’t wear flip flops when that’s all i brought, i didn’t really understand that when we were dressed up. They should consider adding a playground for kids at the start of the grass area since all kids play there in the evenings .

Breakfast was good and al la cart restaurants Italian and Asian were nice. Beef wasn’t so good but the other dishes were very nice. The kids club was very nice and clean thanks to staff our kids enjoyed activities!

Stayed in June 2023

i highly recommend it for my friends and family

Stayed in May 2023

Improvements - Invest in a better playground. More activities, variation in surfacing. - gym opening hours (please extend so gym is open in morning and evening) - free tip for hotel owner: service in main restaurant. If you redeploy your “allocation of seat staff” to actually provide customer service and let people chose their own seat I think you will improve customer service and can save money. - sleeping couch in family room. Very poor sleep.

Excellent food for all-inclusive. Plenty of healthy options and high quality raw ingredients. Those who desire fried and fast food are also in good hands. Pool is great and well maintained. Kids are allowed in the indoor pool in the morning for 1hr, which was appreciated on days with grey weather. Children waterland. Children loved it and hotel has two lifeguards on watch. Room was excellent (family room)

Stayed in May 2023

n/a

Very new, very clean, everything in good condition and great variety of stuff to do. The food was really varied and good quality, the staff were absolutely lovely.

Stayed in October 2022

The staff was very nice and very accommodating. We really enjoyed our stay. Would come back again in the future.

Stayed in October 2022

Nothing

Everything was great, nice modern rooms.

Stayed in September 2022

The water in the pool was too cold.

Almost everything.

Stayed in September 2022

Strange room layout for a junior suite. Feels more like a large double room with a dividing wall in the middle. Bathroom in room doesn't afford any privacy--the WC and shower are right off the main open area. I.e., you have to undress in the open--which is bizarre. And the lighting control system is annoying--every time you return to the room, you have to walk around and turn off the lights you don't want on. With no control panel at entrance or remote control, I'd rather just have old-fashioned switches. The very comfortable bed is the saving grace of the room, otherwise the room was a disappointment (modern amenities, just a bad, not-very-cozy layout) It can take awhile to get a drink--I'd prefer some self-serve options for soft drinks and beer (both at dinner and pool area).

Beautiful new hotel--lovely architecture. Great site layout, everything is easy to get to and find. Great facilities and options for food. The staff is very friendly and professional--can't say enough about how great the staff is. Terrific pool area, plenty of places to layout. The place never feels crowded. Very comfortable bed. Nice balcony off room.

Stayed in September 2022

The food can be better…

The facilities, room, team and restaurants

Stayed in August 2022

Fantastic resort

Stayed in August 2022

limited snack bars

pools

Stayed in August 2022

Very hard to make reservations to the A La Carte restaurants (especially from the app).

I think this hotel is amazing mainly because of the friendly staff. Every single inquiry and question we had was answered in time and in a very friendly manner. Moreover, for Greece, the WIFI is excellent. I had no problem working remotely from here. For my kid, the water slides were a great relaxation. As for us, the adults, we had lovely dinners to A La Carte restaurants. All of them are great but the Chef's Grill is the best.

Stayed in July 2022

The bathroom area is too open if you are with the family it becomes a problem. The beach could be sandy instead of pebbles. Makes it hard for children.

Amazing comfort and service. Even better F&B. Great experience. Everyone loved it.

Stayed in July 2022

A great place, we expected a lot and got a lot and even more!

Stayed in June 2022