Swimming pool closed

Nice hotel in good location but need to go in season.

Stayed in April 2024

I'm highly allergic to cats and there were a few cats at the hotel, which isn't uncommon for Greece. But unfortunately for me my allergies went crazy and I hardly slept. I don't blame the accommodation for this I should have called ahead to check.

The staff are amazing, very friendly and helpful. Truly made me feel welcomed.

Stayed in September 2023

The room wasn't anything like the pictures shown. While they did the job, it was just well below what we expected. The beds were rock solid which made for a terrible night's sleep. We ended up using a pool at a different hotel as the pool there was green when we got there. It did look like it had been cleaned further in the week though. I'm very glad we stayed in May and not all the clubs were open yet , even still the noise at night was quite bad.

The staff were absolutely brilliant, so friendly. Great location, handy for everything We had a really late flight amd they let us keep our room on for several hours later.

Stayed in May 2023

Our room wasn’t the same as from as the pictures

Pool and the stuff

Stayed in August 2022

Personally there could of been information given out on arrival about breakfast, for example like the timings and where it was going to be served. Also there was no options, I am allergic to orange juice and that was the only juice option.

I was very happy with my stay, the staff are very nice and welcoming. Thank you

Stayed in May 2024

Full of mosquitos, my whole body was red, i need to go to the hospital and take antibiotics

Stayed in October 2023

This review has been hidden because it doesn't meet our guidelines.

A few things: 1- When we went to do Tzik An, they tried to steal from us to pay for turning on the air conditioner. 2- Rooms are not the same rooms you see in the pictures. 3- Rooms not clean at all! 4- Objection by the owner of the place is not okay. The owners of the place broke the door of our room and they tried to steal a sum of money from us for breaking the door and we are not related to the matter, in the end they threw us out of the place and also sued us. 5- A place not worth it at all, pay a little more money and get a better place than this disgusting place.

nothing .

Stayed in September 2023

Pay extra for air conditioning

Everything was amazing, just was we had to pay extra for air conditioning

Stayed in September 2023

Bathroom was quite small

On the strip and staff very nice

Stayed in July 2023

Fantastic location, in the heart of the Malia Strip. Everything within a short walking distance. Very good value for money, great pool area

Stayed in July 2023

Everything was lovely apart from the bed.

Stayed in April 2023

Cloud 9 nightclub closes at 6am. There is very loud rap music all night and therefore NO chance whatsoever of getting ANY sleep at all. There is no food and the bar is shut all day. It is not really a hotel, although the rooms are nice. The staff are lovely. Of course it’s not their fault. In the end I moved out and went to stay with friends although I had already paid for my hotel stay,

Cloud 9 is situated on the Strip on Malia. If I had realised this, I wouldn’t have booked it. It is a nightclub with rooms upstairs. Xx

Stayed in September 2022

First of all, the photos are fake. The inside of the hotel is a lot older than it seems in the photos posted on booking. Then, the bathrooms are terrible and the water pressure is non-existent. The music will keep you up until 5am, but i guess that's what you signed up for when you rented a room on the strip. They change the sheets and towels every 3 days, and asking for more isn't that well welcomed. Overall, once we got there, we realized why this place was cheaper than the others. If you're there to party all night, it's a good deal I guess. Other than that, wouldn't recommend at all.

The location was great and the guys at the bar are cool. The pool was nice actually.

Stayed in September 2022

Music is going all night every day, there is usually no one at reception and you must pay extra for air condition

location is good, everything is near

Stayed in September 2022

PRATICALLY A SCAM I was travelling with my girlfriend, we chose this hotel looking at the pics posted on Booking and unfortunately wedidn't read the reviews. The hotel is so terrible that we left after the first night, even if we paid for 4 nights. - The place is really ugly and dirty, totally different from the pics you can see here on booking. The pics are so photoshopped that they are pratically fake. - We booked a triple room but the host gave us a double room. - The room was embarassing and it stinked. There was a shoe footrpint stamped on the wall above our bed (!). - THEY NEVER CLEAN. There were cigarettes and food junk spread along the stairs and the corridors: we left in the morning, came back in the afternoon and they didn't clean it. - The windows are not soundproof and YOU CAN'T SLEEP because of the disco music playing all night long in front of the hotel. - Different drunk persons made a lot of noise all night long (screaming and beating at the doors) without nobody stopping them. - The elevator is dangerous because there is no protection between the floors, you can touch the raw wall. The second day the elevator was not working at all. - We were supposed to have included a taxy service from the airport to the hotel but none showed up, and the host never replied to our emails. - We were supposed to have included air conditioned but the host asked for 7 extra euros per night to be paid by cash. - THE HOST NEVER RESPOND TO THE EMAILS AND TO THE PHONE-CALLS, even if you call him at the hotel number.. - The host is rude. We tried to politely ask for a partial refund when we left the htotel after the first night but, he didn't help at all and he said that I was lying and abusing him. - The reception service is pratically non-existent. THIS IS A LOW-CLASS HOSTEL when you CAN'T SLEEP because of the dirt, the stink and the noise, not a HOTEL. I hope that booking will take action against this scam. PICS ATTACHED:

Nothing

Stayed in August 2022

staff were amazing and the location was perfecf

Stayed in August 2022

Was awful Dirty rooms Plugs showers and a/c didnt work

Was cheap and on the strip

Stayed in July 2022

Rude unhelpful staff. Shower drain blocked whole bathroom floor flooded within 30 seconds, did not get fixed during our stay. Room cleaned once a week, dirty toilet tissues left in bin for duration. Air conditioning not included, extra charge and have to pay cash. Hotel room was boiling. Soundproofing is a lie, room above Candy club music till 6am. Hotel staff shouting at neighbours and making racist comments toward them for their shower also flooding due to blocked drains, threatening to charge them 100euros. Airport drop off and pick up - as listed in the hotel facilities, if you email the hotel they won't reply.

Nothing

Stayed in July 2022

the owner was vary racist and aggressive , air conditioning is supposed to be included for free but no you have to pay 7€ per night, the sheets were not clean and almost half of the lights in the room did not work , we had to ask for toilet paper because there was none.

the location

Stayed in July 2022

the only downside of the stay was the aircon didn’t work for two out of three of the rooms we paid for

the staff were friendly, accommodating and made us feel valued throughout our stay

Stayed in July 2022

The staff were so friendly, and the location is absolutely perfect for the beach and the strip!

Stayed in May 2022

Nothing to fault!

My favourite hotel in Malia! My second stay at Cloud 9 and I would never stay anywhere else! The staff are amazing soo helpful!

Stayed in April 2022

Location is just perfect for everything in Malia!! You can fault this place or the staff - perfect for cocktails before you head out too!

Stayed in April 2022