Oakwood Hotel & Residence Surabaya in Surabaya provides accommodations with a fitness center, an indoor pool, and a bar. With an infinity pool, the 5-star condo hotel has air-conditioned rooms with free Wifi, each with a private bathroom. Free private parking is available, and the condo hotel also features car rental for guests who want to explore the surrounding area. Every room is fitted with a kettle, while certain rooms have a fully equipped kitchen with a dishwasher, an oven, and a microwave. At the condo hotel, every unit is fitted with bed linen and towels. Buffet and continental breakfast options with warm dishes, local specialities, and fresh pastries are available each morning at the condo hotel. Guests are welcome to eat at the on-site family-friendly restaurant, which is open for dinner, lunch, cocktails, and high tea. Submarine Monument is 3.2 miles from Oakwood Hotel & Residence Surabaya, while Gubeng Train Station is 3.3 miles from the property. The nearest airport is Juanda International Airport, 8.1 miles from the accommodation.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oakwood
Hotel chain/brand
Oakwood

Property highlights

Top Location: Highly rated by recent guests (9.1)

Breakfast Info

Continental, Asian, American, Buffet

Free Private Parking Available On Site

Reliable Info
Guests say the description and photos for this property are very accurate.

Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
Bedroom 1:
2 twin beds
Bedroom 2:
1 queen bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
9.0
Cleanliness
9.0
Comfort
9.1
Value for money
8.7
Location
9.1
Free WiFi
8.5
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Tavario
    United States of America United States of America
    Nice and clean property. Nice restaurants at the bottom
  • Jayadi
    Indonesia Indonesia
    staff hospitality were excellent. all staff that i met, was greeting me politely and nicely. i had trouble with electric stove in my 2nd night, and they moved me to other room with working stove. been staying here since 2019 when i visit...
  • Mahyudanil
    Indonesia Indonesia
    Exceptional room facility with espresso coffee maker, electric stove, dice washing machine, big refrigerator, ironing, and luxurious washing machine

Area info

Restaurants
2 Restaurants On Site

  • Spice Restaurant
    • Cuisine
      American • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal
  • Deckside
    • Cuisine
      American • Indonesian • Asian
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Modern
    • Dietary options
      Halal

Amenities of Oakwood Hotel & Residence Surabaya
Great facilities! Review score, 9

Most popular amenities
  • Indoor swimming pool
  • Free WiFi
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • 2 restaurants
  • Bar
Parking
Free private parking is available on site (reservation is needed).
  • Valet parking
Internet
WiFi is available in all areas and is free of charge.
Kitchen
  • Electric kettle
Bedroom
  • Linens
  • Alarm clock
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Fitness
  • Beach chairs/Loungers
  • Fitness center
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Bar
  • Room service
  • Tea/Coffee maker
Activities
  • Happy hour
    Additional charge
Services & Extras
  • Wake-up service
  • Wake-up service/Alarm clock
Transportation
  • Shuttle service
    Additional charge
  • Car rental
Front Desk Services
  • Concierge
  • Baggage storage
  • 24-hour front desk
Cleaning Services
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Miscellaneous
  • Wheelchair accessible
  • Air conditioning
  • Smoke-free property
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
Languages Spoken
  • English
  • Indonesian

House rules

Oakwood Hotel & Residence Surabaya takes special requests – add in the next step!

Check-in

From 2:00 PM

You need to let the property know what time you'll be arriving in advance.

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of IDR 500000 is required on arrival. That's about GBP 24. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
12+ years
Extra bed upon request
Rp 500,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Mastercard Visa American Express Cash Oakwood Hotel & Residence Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Quiet hours

Guests need be quiet between 9:00 PM and 7:00 AM.

Pets

Pets are not allowed.

The fine print
Must-know information for guests at this property

Quiet hours are between 21:00:00 and 07:00:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of Rp 500,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Oakwood Hotel & Residence Surabaya

  • You can choose from a number of accommodation options at Oakwood Hotel & Residence Surabaya (subject to availability) that can accommodate:

    • 2 guests
    • 4 guests

    For more detailed info, check the accommodation option(s) breakdown on this page.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Oakwood Hotel & Residence Surabaya is 3 miles from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Oakwood Hotel & Residence Surabaya is popular with guests booking family stays.

  • Guests staying at Oakwood Hotel & Residence Surabaya can enjoy a highly-rated breakfast during their stay (guest review score: 9.5).

    Breakfast option(s) include:

    • Continental
    • Asian
    • American
    • Buffet

  • Check-in at Oakwood Hotel & Residence Surabaya is from 2:00 PM, and check-out is until 12:00 PM.

  • You can choose from a number of accommodation options at Oakwood Hotel & Residence Surabaya (subject to availability) that have:

    • 1 bedroom
    • 2 bedrooms

    For more detailed info, check the accommodation option(s) breakdown on this page.

  • The prices at Oakwood Hotel & Residence Surabaya may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Oakwood Hotel & Residence Surabaya has 2 restaurants:

    • Deckside
    • Spice Restaurant

  • Oakwood Hotel & Residence Surabaya offers the following activities/services (charges may apply):

    • Fitness center
    • Swimming pool
    • Happy hour
    • Fitness