We requested for connecting rooms and only found out that their so-called connecting rooms are actually 2 separate rooms at the end of the hallway, which can be separated from other guests by an extra door in the hallway. In the end, we did not use that extra door at the hallway because of safety reasons as we did not want to be "isolated" from other guests in case of emergency. This was alittle disappointing as we were expecting the usual connecting rooms where we could move to each others room easily.

Love the design of the room as it feels modern. Room was clean and well equipped. Mini bar was well stocked and free of charge. Showering amenities are from Malin+Goetz and which was a bonus since I really liked that brand! There was also a good spread at the breakfast buffet. Their indoor and outdoor playground for children is well maintained and they even provide activities (e.g. train / car rides) at certain time of the day. Overall, a very pleasant stay.

Stayed in April 2024

Not enough car racing games 😅

MU is family friendly hotel. Lots of kids facilities as well as video games accommodating for teenagers and young adults. Very friendly pool and hot spring pools.

Stayed in April 2024

Everything was nice except a dirty spot on the sofa that I believe was caused by couple having sex there.

Stayed in March 2024

the location of the hotel is really good. it is close to the train station and lots of good restaurants nearby. the hot spring pool is really nice. we enjoyed our stay.

Stayed in January 2024

NA

Breakfast spread was fantastic. Even provided takeaway cups for the beverages. There was a good selection of Japanese items as well.

Stayed in December 2023

Good

Stayed in December 2023

Lights in the room. It is not light enough….

Good location, comfortable bed and luxurious as well as elegant environment

Stayed in November 2023

The bed is a bit soft for us. But it's okay, not too bad.

Everything. The outdoor spring water pool & the gym that I love the most. The staff is amazing. When we requested some room service, they came right away.

Stayed in October 2023

There are two hotel buildings. Main building is nicer than the Reserve building so just worth checking where your room is located.

Nice hotel, new, plenty of facilities for kids. Family friendly. Good location within Jiaoxi. Japanese style rooms are lovely and well appointed.

Stayed in October 2023

Nothing

It's a thoughtful and extremely kids friendly hotel. I travelled with my 4yo and 2yo and they enjoyed themselves. There is an indoor and outdoor playground and free movie screening in the evening. In the afternoon, the kids can ride on the kids train and also drive their own battery cars. As my daughter is too young to drive the car herself, they even have remote control type for my husband to control the car. They had so much fun riding on the train as well. They also have a gaming area on the first floor with playstation and many more. Our rooms come with breakfast and dinner and the variety spread from the buffet (especially dinner) is more that what we expected. As we stayed there for two nights, they even have special Japanese or Western set meal for us to choose from on the second night. The rooms are clean and the hot spring that comes with the room is a bonus. My kids enjoy soaking themselves in it before bed. Overall it's a very pleasant stay and I would highly recommend for families especially those with small kids.

Stayed in September 2023

Excellent service staff

Stayed in September 2023

The location is great, within walking distance to the main street. The breakfast spread was good and the service staff were friendly and hospitable. Excellent facilities and the premises are clean and well-kept. The rooms are spacious, clean, bright and comes with all the amenities including free mini bar. Great for families travelling with young kids. The staff have bright and beautiful smiles!

Stayed in June 2023

Tissues of bedroom and bathroom were almost used up when we just got in.

Stayed in June 2023

Room was very big and plenty of space for four people. Very near to train station (max 10 mins on foot) There are options provided for occupants - either the public onsen or use the room facilities which include access to hot spring water as well.

Stayed in June 2023

the lightings in the rooms are too dark and I would suggest a long mirror near the door

good location, modern lobby decoration

Stayed in June 2023

nothing

Clean and comfortable. Breakfast spread was a big wow! Extremely big TV, beds and tub.

Stayed in June 2023

The quality of food in general could improve more. Breakfast buffet had lots of options but the taste was mediocre. Often times you see some popular dishes are empty for a long time at the buffet bar.

Kids room, family friendly swimming pool with waterfall, open air hot spring, and free bike rental service. My family including the seniors had a blast in the hotel. The morning walks to nearby attractions organized by the hotel was also very nice.

Stayed in May 2023

washroom had a strong odor smells like urine

Stayed in May 2023

if i had to pick something, breakfast buffet was good but not amazing (not bad though)

Very clean, amazing design, very modern looking, staff was helpful, great room, love the in-room on-sen

Stayed in January 2023

pillow is too soft

bed, AI assistant

Stayed in January 2023

our room was in the different building, we need to walk cross the road to the main building for the breakfast and use the facilities.

the location was good. 5 mins to the train station, 2 mins walk to the town centre. room was quiet.

Stayed in January 2023

very attentive staff, very friendly and accommodating. especially the room management Amy speaking german too, and it was very nice to met her :-)

Stayed in November 2022

The Onsen on the first floor Reserve Mu and the swimming pool on 6th Fl at the opposte Mu was great. Chuan Hui - the chinese restaurant on the 3rd fl. was superb.

Stayed in November 2022

none

big room

Stayed in May 2022