The staff could care more in the bar. You wait extremly long and sometimes the staff will not arrive. Also I would expect them to know what wine they serve and sell.

Nice hotel, good food, everything available.

Stayed in December 2023

Below average gastronomy

Very good spa care

Stayed in January 2023

it has glitches of a Slovak spa resort. for breakfast, you’ll be seated with three strangers and will have no chance to change. wifi is very bad. furniture is functional but very dated.

You need to understand that this is a traditional Slovak spa resort, albeit an upmarket one. facilities are therefore geared towards the spa-goers. excellent pool, terrible wifi. location is hard to beat, breakfast amazing, staff reasonably friendly.

Stayed in June 2022

the rooms were dated

Stayed in April 2022

Buffer style meals not ideal in Covid era. A little bit of messing with car park swipe card on and off the island. Overall very positive

Spacious. Helpful staff at front desk and pizza restaurant. Some had good English. Pool was enjoyable, use towel to book sun bed early! Very nice spa island and very close to town.

Stayed in August 2021

Communication- I didn’t get a reply to my message (through Booking.com) for 4 days. By the time they replied, we were already at the hotel. I could not reach reception by phone the whole weekend, and as we we traveling on Monday this was really urgent. We also didn’t like that they didn’t inform us in advance that they will do spa cleaning for one whole day, which meant a lot for us as we only stayed 2,5 days and chose the hotel because of spa. No reimbursement or offered apology of any kind was provided by the facilities . Paid lunch or dinners- Breakfast was included in our price, but when we decided to pay also for lunch , this was very expensive- 20€ per person for meals which you would get for 5€ in any cheap Slovak restaurant. Big disappointment! I would not be sorry of 20€ if the choice was really up to the expectations of 4* hotel.

Location- hotel is located on the quite, green spa island in Piestany Access to different medical treatments , Asian massages , sauna, swimming pools and whirlpools Staff at the spa, restaurnat and cleaners were kind and helpful. Receptionists could be more cheerful and customer oriented.

Stayed in July 2021

Everything was great😊 Nice big room with balcony (premium double room)… Spacious, nice bathroom Cleanliness, Service, Breakfast Top The staff at the reception and the staff in the bar and restaurant were nice and helpful they speaks English and German well 👍 We really enjoyed the wellness and spa and the Ayurvedic massages were amazing. You definitely need to visit Retro Bar 😄 amazing place where time stopped in the 70's and 80's where all generations dance together 😄🙌 I look forward to next time

Stayed in May 2024

Check in was slow and heavy - feels post-Communist. Restaurant closes early - limited snack meals available in noisy bar. Breakfast wasn't great. Fair to say we didn't use the spa which is the whole point of the hotel and so we maybe didn't see the best of what they have to offer.

Situation in nice park in spa island. Nice setting, easy to get to. Bed was comfortable, room very clean. Plenty of parking. Hotel is very spacious.

Stayed in April 2024

The diners were extremely poor and the table reservations were a mess related to the 430 euro/ day cost.

Stayed in January 2024

The property is spacious, very clean and gives the calm that most of the visitors seek for when visiting a place as it is. The stuff is very nice, the food is AMAZING and even better the water and the procedures that are offered are worth to try.

Stayed in December 2023

The accommodation is great and the stuff is incredibly nice and kind. My dog was very welcome and he felt like at home as well. I recommend this place 🙂

Stayed in April 2022

Arriving Friday 9PM, the gentleman at the reception did not respond to our greetings and looked at as as intruders. When I said we had a reservation he literally rolled his eyes and made a face, then went back and brought another (lady) receptionist who proceeded with our booking without slightest trace of smile, friendliness or enthusiasm. The hotel is old and looks dirty from outside. Inside everything is very old and has old smell. The furniture in our (230 EUR/night!) room must've been from the 70's, the beds looked like taken from a student hostel. My matrasse had broken springs, that were poking me at night waking up! Everything else in the room, including bathroom looked like a 2* hotel (although it was fairly well cleaned). There must been no maintenance since decades and clearly the hotel management is not doing their job. The owners of the hotel appear to be the same private individuals that operate old hotels in other parts of eastern Europe without investing anything into modernisation Wellness closes at 9PM and we were told at the reception there is no room service... The hotel is marketed as luxury and beautiful establishment but in reality is a run down depressing outlet full of senior citizens, who probably come here at significant discount with health related issues, It was completely unclear from the hotel information at booking.com that this is in reality some kind of health institution and the standard reminds of public health services from the old socialist times. If you are not an older, health impaired person who needs balneology treatment and has massive discount on listed prices AVOID AT ANY COST.

Nice quiet surroundings. Food at breakfast was OK, although not exceptional.

Stayed in June 2021

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Stayed in April 2024

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Stayed in September 2023

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Stayed in December 2022

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Stayed in January 2022

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Stayed in August 2021

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Stayed in July 2021

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Stayed in May 2024

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Stayed in May 2024

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Stayed in November 2023

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Stayed in August 2023

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Stayed in July 2021

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Stayed in June 2021