Aquapark trading hours from 11AM, very late. The Finnish sauna was out of order and the rest of the saunas were still quite cold around 1PM. The room was a little bit smelly.

Stayed in December 2023

Nothing. Everything was perfect.

A truly phenomenal place, a slice of paradise on earth…everything was perfect. It will be an honour to have the chance to return 🙏🏼

Stayed in September 2023

The breakfast/dinner vegan options were really poor, which was quite disappointing. In the menu in the room we did not see a single vegan dish :( Also these times a lot of hotels are deciding not to provide shampoo/shower gel in small plastic bottles, in this one they are still present. The nice thing was the water taps by the swimming pool, but the single-use plastic cups could be replaced with some other solution. We also noticed that in the room ventilation was not working efficient enough (?) Every day we came back to the room and felt that it did not get enough fresh air.

Excellent staff, really friendly, always willing to help. What we did not expect was that we could get a free meal in the restaurant when we got to the hotel after the dinner hours. The pools are great, especially the hot tubs after a long day outside. The room was quiet and had comfortable beds with few pillows to adjust for anyone's needs. In the breakfasts/dinners the dishes were refilled on an ongoing basis.

Stayed in August 2023

everything was nice. food was great. pools and service also good.

Stayed in August 2023

The weather

Stayed in August 2023

Too soft beds

Luxury pools with views to mountains

Stayed in July 2023

It's a pity that in the pool bar you can't pay with the bracelet - you need to have money or a hotel card. Also the choice of food at the breakfast was a little bit smaller than a while ago (I missed pancakes:)

Most of all I liked the outside pool and jacuzzi - it's nice to lie in the water and look at the mountains. Also my son enjoyed the waterslides. This hotel has a bigger number of jacuzzi compared to Gołębiewski Karpacz which we visited a while ago. The food in the restaurant was also very good. Close to the hotel you can find a lot of interesting locations such as Skolnity - a mountain which you easily visit using a ski lift.

Stayed in July 2023

Only entrance to swimming pool through the big aqua zone inside building - no way just come to pool from outside, this way if you have baby carriage need to ask on lobby call to pool bodyguard to open backdoor outside and the ramp on this backdoor have very high angle so that one person cant pull the baby carriage here so another person helps and go long way around through aqua zone cuz only one can come with carriage, and its not safe especially with wet feet. there is no trash basket in room excepts small in lavatory room, no ashtray on balcony. no ramp and elevator to -1 floor gaming zone, so baby carriage had to bring by stairs. gaming zone extra charged. parking extra charged. aqua zone, pool and some other features not only for visitors and can be used by guests thats why lot of guests from city during weekend

Nice place, far from the main road and in same time close to city center, taste food and nice view from the restaurant, clean, heated pools, entertainment for children

Stayed in July 2023

it is getting old

location

Stayed in May 2023

Swimming pool rules

Stayed in March 2023

Very friendly staff, they accommodated me both with early check-in and lage check out to for my travel schedule, rooms were clean with a nice view. Catering was absolutely amazing, it's probably the best dinner buffet I've seen and tried and I've seen aplenty.

Stayed in April 2023

I think food quality could be improved. good selections but some of the dishes were not as good as I would have expected.

l loved the facilities provided, water park, kids playroom , game room, pool and bowling.

Stayed in January 2023

Lots of children, not many adults. Great for families but loud for couples who need peace and quiet.

Great spa facilities, saunas, jacuzzi etc. lovely view. Nice food.

Stayed in July 2022

Everything was amazing

Stayed in June 2022

Aquapark Stuff very friendly Everything was so nice !

Stayed in June 2022

ewrything 👍🏻😀

Stayed in May 2022

Disapointing was that the slides was from 12 y.o. or kids that can swim. We can't go together with our kids on them so that was bad for us because we came there to enjoy primary the slides. Other no problem.

Good hotel.with perfect gastronomy.

Stayed in March 2022

We do not like a meal, a lot of semi-finished product. Water park open at 11h, so if is check out at 12h, it is problem to visit it last day of stay. Paid parking is also unacceptable.

Stayed in March 2024

The list would be long but the main things are: - strongly outdated. It's polish 90s style and it's just strongly used. The renovation is needed - the diner is not good. The meals are not tasty - the parking spot looks like not finished. Let's be honest. It looks like ruin - not enough elevators as for such big object

- stuff was nice

Stayed in September 2023

Place needs a restoration to the modern days

Pool

Stayed in September 2023

Nothing 😟

Dirty stinky bugs and very expensive unhappy stuff

Stayed in July 2023

I found the scenting in the rooms, corridors and in the elevator disturbing and unacceptable for allergy sufferers. Does this artificial chemistry have to be sprayed everywhere? Every building has its own smell and that's normal and o.k. At the Tropicana swimming pool, some small touch-up work would make it look even more positive. But overall its a nice area.

Dinner during the week disappointing, from Friday and on weekends then really very good. Breakfast omelettes very good, absolute recommendation. Room size big enough, friendly personal at the reception with problem solving skills.

Stayed in June 2023

So expensive hotel for so pure equipment! never more!

Just only aquapark because my son can spent a time there

Stayed in February 2023

old and cold hotel

food

Stayed in September 2022