Very modern facility with access to a large variety of restaurants and shopping choices. The room had all the basic requirements and many extras beyond anyone's requirement for a comfortable experience. The buffet breakfast offered a large variety of options for a variety of tastes.

Stayed in May 2024

Its a quality hotel with staff that tries to be as helpful as possible, though the hotel management seems to have left their crew undermanned at times for anciallary services like laundry. Hotel buffet was quite up to standard, and the room size for the room I had was top of the class in size and fittings. The hotel was linked to a casino and mall complex that made everything convenient (or as convenient as it can be in MNL).

Stayed in March 2024

Long wait to check in

Location and facilities

Stayed in April 2024

The restaurant by the check-in desk was not the best experience. Unfortunately, i cant remember the name of it. Our food tasted great, but it was very pricey, and our entrees did not all arrive at the same time despite us asking that they did. 2 entress were significantly late. The server apologized, but no offer of compensation or a free dessert was offered which would have been appreciated. At the start, they asked if the table (5 of us) would like still or sparkling water. We chose still, they brought us each a small bottle of water. When the bill came, those waters cost $50 total! For water. During dinner, we finished our water they asked if we wanted more. We said no. Then they offered us house water which is free. Why wasn't that offered at the start? No drink menu was given to us, and we were never asked if we wanted something from the bar. The casino attached has very tight slots. Im.not expecting to win, but i want to have fun. We couldn't get a bonus on any of the games. I've had much better experiences at other hotel casinos in Manila.

Beautiful decor in the hotel and our room. Spacious room with nice amenities. The staff were very friendly.

Stayed in April 2024

Breakfast is mainly Japanese oriented, but the continental breakfast side is far enough.

5min walk from terminal 3. Beautiful room, great pool on the roof,

Stayed in April 2024

Needs to be clear signs in the lift to state what floor is what as reception was on floor 5? 6?

As soon as we entered the lobby the first words that came to mind is ‘WOW’. Absolutely stunning. And our rooms! Just wow! Everything was fantastic! Will definitely be back, more than 1 night next time!

Stayed in April 2024

the airconditioning system but maybe the heat outside also affected the room’s temperature

We got our room upgraded. The Hinoki tub was a good place to relax after a tired day. The room itself is spacious, cozy, clean, and has no smell.

Stayed in March 2024

The staff the service and the location to the airport was fantastic.

Stayed in March 2024

Nice

Stayed in March 2024

All the food we had at the hotel was fantastic, however, we did feel the breakfast and dinner buffet was quite expensive.

We stayed here on the final night of our honeymoon in the Philippines before our long haul flight back home. The hotel is beautiful and is in an excellent location close to NAIA Terminal 3. We stayed in the Palace Suite and it is easily one of the nicest hotel rooms we've ever stayed in. Super comfortable, huge bed, and gorgeous modern room. The amenities in the hotel are fantastic. We also made use of the rooftop pool area and spa facilities (sauna, steam room) and all the facilities are great.

Stayed in March 2024

None

Everything. Our room is beautiful. I love the welcome gift of chocolate and chips. The staff is amazing!

Stayed in February 2024

Cable was not working and that was disappointing for a hotel thats luxurious

Stunning Hotel and I would book again.

Stayed in February 2024

The bed & bath tub

Stayed in February 2024

Smell at the rooftop pool is awful (around 10:30-12nn

Sophisticated and elegant

Stayed in February 2024

The breakfast buffet choices are a little limited

Clean modern and very luxurious.

Stayed in February 2024

nothing i can think of

The room décor is so beautiful and the comfort is next level. I haven't had such good sleep in a while in a hotel

Stayed in December 2023

None

Style and spacious room

Stayed in December 2023

Water in the shower was jumping from cold to hot and back.

Great service, modern and perfect design

Stayed in January 2024

Nothing

Very luxurious and accommodating… friendly staff will visit again soon

Stayed in December 2023

The temperature of the shower fluctuates; water would suddenly turn hot and then cold from time to time.

Comfortable room and friendly staff. We arrived late at night, we appreciate the availability and the quality of the meals provided by room service.

Stayed in December 2023

The area is a bit of a pinch point for traffic so expect delays

Loved the facilities The pool the sauna jacuzzi all were fantastic The staff were always very helpful and prompt im assistance

Stayed in December 2023

The hall leading to our room smelled of something dank.

We stayed at the room with hinoki bath. It was a well designed and arranged room. The staff were so helpful, they were trained well to be responsive to the needs of the customers.

Stayed in November 2023

Nothing, it was a great experience.

The hotel and rooms are brand new, beautiful, big and clean. The room service food was hot and delicious.

Stayed in October 2023

There was a strong air freshner smell throughout the hallways and common areas and malls. Maybe from the casinos?

Stayed here overnight for next day flight connection. Next to the airport. Its above Newport World Resorts. You can take the lift directly down to the mall. Very nice Japanese themed hotel. My wife and I were travelling with our 1 yo son. All the staff were very friendly with him. One of the staff even helped my wife change his nappy in the dining toilets. Everyone was generally very nice. We had a late flight the next day and they allowed us late checkout which was really good.

Stayed in October 2023