7 Jalan Kia Peng, Bukit Bintang, 50450 Kuala Lumpur, Malaysia
#2 of 496 hotels in Kuala Lumpur
Guests' ChoiceBased on 3159 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.5
Facilities
9.4
Staff
9.5
Value for money
9.0
Free WiFi
9.4
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End of dialog contentReviewed: 5 June 2024
Mark
United KingdomGood location good facilities and very helpful staff
Stayed in June 2024
Reviewed: 5 June 2024
Andreiriazanski
United Kingdom-
breakfast is the best
Stayed in May 2024
Reviewed: 5 June 2024
Wern
Malaysiathe bath tub stopper wouldnt hold the water, kept leaking
Stayed in June 2024
Reviewed: 3 June 2024
Farhad
Turkeythe breakfast saloon doesn’t have enough space, so you often have to wait in line, which can be quite annoying. People waiting outside makes it uncomfortable to enjoy what should be a 5-star breakfast experience. Additionally, the breakfast variety is not that extensive
I’ve stayed in many hotels over the years due to my job that involves frequent travel, and this hotel is one of the best I’ve experienced. The comfort level is exceptional, the staff is amazing, and the location is perfect. Highly recommend .
Stayed in June 2024
Reviewed: 3 June 2024
Andrea
AustraliaLocation & spacious room
Stayed in June 2024
Reviewed: 1 June 2024
Abdullah
Omannothing
The ambiance design was great, modern and traditional at the same time. All services were great but the house keeping service exceeded my expectation by placing bookmarks on the beds when they noticed we had books with us. that was a nice touch.
Stayed in May 2024
Reviewed: 1 June 2024
Andrew
IndonesiaNice design
Stayed in May 2024
Reviewed: 1 June 2024
Brandon
MalaysiaAmazing service, amazing location and the beds were bloody comfy. Went there for a birthday and was immediately impressed with the amount of effort they put into preparing a small balloon decoration, a small cake and were incredibly hospitable around each and every restaurant in the hotel. Worth it!!
Stayed in May 2024
Reviewed: 29 May 2024
Cathy
United KingdomI liked everything, however as a possible suggestion, the wardrobe mirror is in an area of low light so you cannot see yourself well. It would have been nice to have a flow length mirror in better lighting, since the room is big enough for this. If you were to spend more time in your room, there are no foreign entertainment options on the TV such as Netflix, Prime or Disney, it’s predominantly all Malaysian TV or other areas of Asia (option to screen share from your device but won’t work on Netflix). Another thing I noted was that the outside windows were not clean (of course it’s understandable that it’s very high up and difficult to clean, but just something I was aware of). But these are minor, nitpicking matters- the hotel was great and staff were all wonderful.
The RuMa was a wonderful hotel, with friendly and accommodating staff. The location is ideal, only about 5-10min walk to the Pavillion shopping centre and Lot 10 area. They have good amenities, with a complimentary mini fridge and you have the option to read any newspaper or magazine. The lounge and pool area was lovely.
Stayed in May 2024
Reviewed: 29 May 2024
Emma
AustraliaBreakfast should be inclusive
Clean, comfortable, great feel and attention to every detail. The pool was spectacular.
Stayed in May 2024
Reviewed: 29 May 2024
Youssef
NetherlandsNothing, all praise all day long
The high standards regarding service and quality of the facilities are impeccable. One of the best hotels I’ve stayed at. Location, breakfast, staff all are excellent with an incredible price/quality ratio
Stayed in May 2024
Reviewed: 29 May 2024
Jeslyn
MalaysiaThe bed was a little too soft for my liking.
The stay was great.. a nice getaway staycation to relax and unwind. The service was good especially the team at breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Abdelrazzaq
JordanNo sound isolation between the room door and the corridor
Location Restaurant The room Stuff
Stayed in May 2024
Reviewed: 27 May 2024
Shivangi
South AfricaAbsolutely amazing service and great location. We loved our stay. Very modern rooms and enjoyed the personalized service.
Stayed in May 2024
Reviewed: 27 May 2024
Lovetravel91
MalaysiaNOTHING
BED - SUPER COMFY BATHROOM - VERY CLEAN AND NOT SLIPPERY STAFF - SUPER FRIENDLY AND HELPFUL. WELL TRAINED BAR - AT THE BAR CAN SEE TWIN TOWER BREAKFAST - ASAM LAKSA IS GOOD
Stayed in May 2024
Reviewed: 27 May 2024
Adam
AustriaMy bath was not fixed correct and shower didn’t drain so well.
Love the staff, style of the hotel and location. It’s really modern and has a great pool bar and restaurant. I would stay again for sure!
Stayed in May 2024
Reviewed: 27 May 2024
Tracey
United KingdomThis hotel was amazing from start to finish.
Stayed in May 2024
Reviewed: 25 May 2024
Jennifer
AustraliaEverything! Nothing to dislike it was all fabulous. Will stay again for sure.
Stayed in May 2024
Reviewed: 24 May 2024
David
United KingdomGreat hotel, very comfortable, free minibar, lovely staff!
Stayed in April 2024
Reviewed: 24 May 2024
Noor
United KingdomNot applicable
Everything
Stayed in May 2024
Reviewed: 24 May 2024
Theresa
SingaporeNil
Room was spacious, clean and the decoration was nice. Staffs were nice to decorate the room for birthday celebration.
Stayed in May 2024
Reviewed: 22 May 2024
Matt
CanadaSo amazing and authentic. Not too big and the staff were so personable. Made a great effort to greet me everywhere.
Stayed in May 2024
Reviewed: 22 May 2024
Man
NetherlandsBreakfast was very good and staff were extremely friendly. Highly recommended..
Stayed in May 2024
Reviewed: 21 May 2024
Ananthy
AustraliaI can't really fault this hotel.
The location was exceptional as it is placed close to the pavilion shopping mail. The hotel is clean, the rooms are spacious and the breakfast buffet was excellent. Highly recommend this place if you want luxurious escape.
Stayed in May 2024
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