Copyright © 1996–2024
Booking.com™. All rights reserved.
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
Avenida de la Almolonga 28 A, 29250 San Cristóbal de Las Casas, Mexico
Based on 49 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
8.7
Facilities
8.8
Staff
9.5
Value for money
9.3
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 10, 2024
Pinky
MexicoNothing
The staff are absolutely amazing, so warm and welcoming with attention to detail. The most comfortable beds I’ve slept in and I’m a very fussy sleeper. Location is perfect as it’s close to centre (5 min walk) but in a chilled part of town. Great views
Stayed in April 2024
Reviewed: February 15, 2024
George
United KingdomNo dislikes
The Bed
Stayed in February 2024
Reviewed: February 12, 2024
Agnieszka
PolandNothing
Honestly I can't recommend Hotel Tierra Maya enough. The hotel itself is very cute and very well located. But what's also very important is the great stuff, always smiling and welcoming, that helped us with arranging some day trips but also helped when my partner got stomach sick and we needed to arrange a longer stay very last minute. Thank you!
Stayed in February 2024
Reviewed: January 30, 2024
Szymon
PolandGreat hotel. Clean, neat, very friendly staff.As a welcome we got a drink that sswizo squeezed fruit. Closed parking, close walking distance to the downtown. Value for money even sensational.
Stayed in January 2024
Reviewed: January 25, 2024
Paul
United States of AmericaNothing
Authentic feel and delightful atmosphere
Stayed in January 2024
Reviewed: January 23, 2024
Kate
United KingdomNothing
Very friendly staff and nice bedrooms with good showers. Great value for money!
Stayed in January 2024
Reviewed: January 8, 2024
Adrian
MexicoNa
Good location and price value
Stayed in January 2024
Reviewed: December 3, 2023
Stijn
BelgiumNothing really.
Very cozy accomodation. 15 minute walk from the main square and therefore quiet at night. Staff was friendly and helpful but no word english (thanks google translate)
Stayed in November 2023
Reviewed: November 23, 2023
Tanja
SwitzerlandIf there is something to be improved it would be the lighting and maybe the shower head to not have a flooded bath after each shower. Edi pro. ised us it will be fixed.
A very nice hotel with super friendly and helpful staff. Located just a 10-15 minutes walk to the city center and surrounded by lots of useful locations such as lavanderia, papeleria, panaderia, pelugaria, farmacia and lots of restaurants. The rooms are spacious and get cleaned every day (if you like so, we did not need that - greetings to the environment). there is a safe parking in the back yard and we could even leave it there while visiting other places. We spent nearly four weeks here and we felt like coming home. This is just the perfect place to explore San Cristóbal de Las Casas!
Stayed in October 2023
Reviewed: November 15, 2023
Anna
PolandBeautiful room, great location, helpful staff
Stayed in November 2023
Reviewed: October 20, 2023
Yvette
United States of AmericaThe owner was very nice and helpful . He set up tours for me and taxi back to the airport . excellent
Stayed in October 2023
Reviewed: June 22, 2023
Mistral
NetherlandsAll was good!
The location is good. It’s not in the middle of the center, so it’s a bit more quiet. But you can easily walk everywhere! It’s a nice and safe neighbourhood. We loved that the hotel has a real authentic Mexican look. Our room was spacious and looked exactly like the pictures. Also, the owner was really nice and friendly. If you want, they can book tours for you - as well as a transfer to the nearby airport (Tuxtla).
Stayed in June 2023
Reviewed: June 21, 2023
Belyavin
IsraelNothing, everything was great
Very nice family owned hotel, spacious rooms with en suite bathrooms which were all clean and nice. The shower had great pressure and hot water. The staff were very helpful, albeit not English speaking.
Stayed in May 2023
Reviewed: May 18, 2023
Belyavin
IsraelLocation is not in very heart of the city, about a 10 minute walk.
Nice looking family owned hotel, very clean and spacious rooms, great hot shower and very helpful staff. We had a very early checkout and had no problems with it and they helped us order a cab and were kind enough to let us leave our bags there. Really recommend!!
Stayed in May 2023
Reviewed: March 30, 2023
Muir
MexicoGreat place, comfy beds and quiet area, little walk out of town but that why its quiet, no music, dogs, cockerels. Got upgraded and loved my room...highly recommended
Stayed in March 2023
Reviewed: March 18, 2023
Edina
GermanyAll was great! Nice staff and very clean! Super value for price.
Stayed in March 2023
Reviewed: March 6, 2023
Juan
United States of Americathis places was so cozy and comfy, everyone make us feel like home… BREAKFAST we loved it
Stayed in March 2023
Reviewed: February 16, 2023
Oliver
United KingdomWorked for us but not many people around so maybe not great for those wanting to meet other traveller’s.
Great value for money and very good location.
Stayed in January 2023
Reviewed: February 15, 2023
Agnieszka
Polanda bit out of the touristic area
nice stuff, we got bigger room than we paid with two separate beds which was definitely better for us. warm at nights and beautiful interior design
Stayed in January 2023
Reviewed: February 11, 2023
Arno
NetherlandsNo hot water
Nicely decorated small hotel close to city centre. Very comfortable beds.
Stayed in February 2023
Reviewed: January 22, 2023
Carolyn
United KingdomMy room didn't have windows so sunlight didn't ever enter the room. Most room there do have windows though. Hence my room was freezing as San Cristobal is very cold at night. Bring thermals or pyjamas!
Beautiful property with lovely furnishing. Staff very friendly and kind.
Stayed in January 2023
Reviewed: December 19, 2022
Serhad
TurkeyIt was written on booking.com , breakfast is 90dolar and decided to have it.thet didn't give me any menu or price list and just asked to me options.at the end , I paid 263dolar for one coffee and one tostada .this is absolutely unexpectedly but didn't say anything.BE CAREFULL...
Ambiance and location
Stayed in December 2022
Reviewed: December 16, 2022
Edward
CanadaThey have a neighbor rooster that crows in the middle of the night haha
The owner(s)/ staff are very friendly. They allowed me to check in early for a much needed nap. - Very comfortable bed - Nice building with nice views
Stayed in December 2022
Reviewed: December 1, 2022
Or8
United States of AmericaPart of our memorable visit to San Cristobal de las Casas is our comfortable stay at the Hotel Tierra Maya. Eddie and Fabian gave us a warm welcome, and facilitated a super quick check-in process. We were upgraded to a huge 3-bed corner unit. The property is beautiful with its interesting decorations. It has a private parking space. Eddie and Fabian were very attentive and took good care of us.
Stayed in October 2022
Reviewed: November 16, 2022
Mario
CanadaHot hot shower.
Nice view from my room . Staff was helpful and the bed was great.
Stayed in November 2022
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content