Rafael Perez Serna numero 1721, 32419 Ciudad Juárez, Mexico
#7 of 25 hotels in Ciudad Juárez
Guests' ChoiceBased on 304 hotel reviews
8.6Cleanliness
8.8
Comfort
8.9
Location
8.7
Facilities
8.6
Staff
8.7
Value for money
8.6
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 31, 2024
Crabtree
MexicoThe staff was so helpful and friendly. Our cleaning lady was the best and sweetest ever.
Stayed in May 2024
Reviewed: May 2, 2024
Daniela
United States of AmericaN/A.
Very clean and good was delicious.
Stayed in April 2024
Reviewed: April 28, 2024
Hernandez
United States of AmericaBeutiful establishment! Very nice staff. Great food and entertainment. Will definitely come again. Thank you. 😊
Stayed in April 2024
Reviewed: April 19, 2024
Nancy
United States of AmericaI couldn't stay longer.
Excellent breakfast! Great staff and facility. It is our favorite place to stay. Hotel has great customer service and their staff makes you feel like at home.
Stayed in April 2024
Reviewed: April 7, 2024
Heinz
United States of AmericaNot enough inside parking spots available. However, outside parking was also monitored by security and well lid. No other problems with parking.
Staff was extremely helpful and friendly. Definitely would recommend this hotel to anyone. Food at the restaurant was good and very conveniently located.
Stayed in April 2024
Reviewed: April 6, 2024
Malissa
United States of AmericaEverything was very clean and well put together awesome staff.
Stayed in April 2024
Reviewed: April 2, 2024
Salvador
United States of America1. The internet service at the 5th. floor was out of service; this is the second time in three months that I have been there. It was fixed at a later time. 2. There are no smoke detectors in the rooms, only fire sprinklers, and the Mexican norms do require smoke detection. There is smoke detection in the corridors, but it does not appear to be working.
The staff is always eager to help and point you the right direction when you have questions, the front desk personnel are great; and the security staff are outstanding( Morning shift). The housekeeping lady and supervisor (5th floor) are understanding and fast to respond to requests such as extra towels, etc. The free b-fast is not the best in the world, but what do you want for free? El Comal offers an outstanding B-fast buffet for a fee, which is worth it, and the hostess is great.
Stayed in April 2024
Reviewed: March 28, 2024
Edwardo
United States of AmericaFood is ok, staff could be nicer , and also know the transportation schedule
Price was great , everything was ok restaurant staff was great
Stayed in March 2024
Reviewed: February 28, 2024
Jon
United States of AmericaBreakfast was very good!
Stayed in February 2024
Reviewed: February 21, 2024
Alejandra
United States of AmericaSuper clean, very nice place.
Stayed in February 2024
Reviewed: February 13, 2024
Ernesto
United States of AmericaEverything was perfect no complaints
It was great food good ppl very friendly good Mexican food very clean
Stayed in February 2024
Reviewed: February 6, 2024
Salvador
United States of AmericaTHE BAD APPLE THAT RUINS EVERYTHING: There is a nighttime security guard named Javier; he will do anything possible not to help you and will make all kinds of excuses for the facility (upon some investigation, I learned that he is the manager's favorite friend). This individual ruins your stay by being rude and mean. I guess he is covered to do whatever he wants to guests.
1. Breakfast is ok for free, but for a few dollars more, go to El Comal and get the buffet there. Great people and service. 2. The location is great and very accessible—close by the US border 3. The housekeepers are great and very helpful, as is the front desk. 4. The day time security people are super eager to help you and their service is top-notch (10+
Stayed in February 2024
Reviewed: February 3, 2024
Eric
United States of AmericaRoom service took hours
Stayed in January 2024
Reviewed: January 19, 2024
Eric
United States of Americaroom service, took hours for the orders to be deleivered
overall great saty
Stayed in January 2024
Reviewed: December 22, 2023
Salvador
United States of America1. The rooms above the bar are super noisy; the bar is open late, and the music is very loud. 2. I requested hand towels and floor towels because there were only two towel's in the room. The request was made twice at the front desk to two different people, but I never got them.
1. The free breakfast is good for free, but the buffet was better for the price. 2. The staff at the Comal restaurant are excellent. 3. The security staff are eager to help. 4. very safe parking, even at the front of the Hotel Will return.
Stayed in December 2023
Reviewed: November 11, 2023
Myers
United States of AmericaFood service rooms
Beautifully kept classic antique look
Stayed in November 2023
Reviewed: October 17, 2023
Eduardo
United States of AmericaThe room was in need of updates, was worn-out.
Location, breakfast provided, personnel goes out of their way to help
Stayed in August 2023
Reviewed: September 27, 2023
Titana
United States of AmericaPlace was great.
Stayed in July 2023
Reviewed: September 4, 2023
Sean
United States of AmericaThe pool closes too early
Very friendly and helpful staff, comfortable room, bar and restaurant was very good. Definitely will return
Stayed in September 2023
Reviewed: September 2, 2023
Daniel
Mexiconothing
staff is very friendly at the hotel management is good
Stayed in August 2023
Reviewed: August 28, 2023
Mina
United States of AmericaI felt that the bed could of been a little cleaner I felt like the bedding wasn't that clean
we had a long trip and were very tired unfortunately I booked the wrong dates, the night staff did an excellent job in helping change the dates and getting us a room for the night I was very happy with the help I got.
Stayed in July 2023
Reviewed: August 28, 2023
Paula
United States of AmericaCleanliness
Stayed in August 2023
Reviewed: July 27, 2023
Perkins
United States of AmericaOur ac in the bedroom wasn't working.
The food!!
Stayed in July 2023
Reviewed: July 15, 2023
David
GermanyThe facility is a bit old and the room I was in needed maintenance in the shower area. It was resolved.
The location.
Stayed in July 2023
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