Calle Primero de Marzo 15, Centro , 29200 San Cristóbal de Las Casas, Mexico
#25 of 151 hotels in San Cristóbal de Las Casas
Guests' ChoiceBased on 200 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.8
Facilities
9.1
Staff
9.4
Value for money
9.0
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 4, 2024
Miguel
United States of AmericaEverything
Stayed in May 2024
Reviewed: May 16, 2024
Bonita
United KingdomBeautiful courtyard, wonderful food and staff, interesting ceramics, artefacts and literary history.
Stayed in May 2024
Reviewed: May 14, 2024
Yorick
NetherlandsThis hotel was fantastic. Historic, but stylish modern touches. Lots of local art. Room was basic but beautiful. Very big comfortable bed. The garden/plaza is a great place to relax. The restaurant is of a very high quality. Our food and drinks were so delicious. Very friendly people working here. Very good value for money. Location perfect. Free parking.
Stayed in May 2024
Reviewed: March 10, 2024
Holly
United KingdomThe photos don’t quite do it justice, the lobby / restaurant area is beautiful. Very relaxing. Great location so easy to walk in different directions & discover what all the streets have to offer.
Stayed in March 2024
Reviewed: February 12, 2024
Mathias
DenmarkThere was an omgoing renovation of the roof which is fair and it didnt really bother us much
Staff, rooms and location was great !
Stayed in February 2024
Reviewed: January 21, 2024
Ayala
United States of AmericaI wish more of the hotel staff would speak English -- it is unfortunate that English has become the dominant language of international communication. Likewise, the hot water pressure will gain from improvement.
I recommend Hotel Sombra del Agua with enthusiasm! Excellent location - right in the center of town. Yet the floor plans, massive architecture and good building materials insulate it from the city's noise. It is a heavenly oasis. Impeccable, attentive service, to the most minute details by a staff who is both highly professional and compassionate. Luxurious comfort for affordable prices. The hotel is super clean and very well maintained. The hotel's restaurant's chef is one Mexico's top 100 chefs and his food is both traditional and creative.
Stayed in January 2024
Reviewed: January 13, 2024
Maria
United States of AmericaThe room is dark and hard to open window !
Beautiful courtyard and the interior patios is lovely.
Stayed in January 2024
Reviewed: January 6, 2024
Karen
United KingdomNice comfortable hotel
Stayed in December 2023
Reviewed: December 6, 2023
Catherine
IrelandBeautiful courtyard, great food in the restaurant, comfortable and good location close to zocalo.
Stayed in November 2023
Reviewed: October 5, 2023
Lorda
MexicoSometimes we could hear the noise from outside, some maintenance was going on.
The hotel has a great location, in the middle of the city, the design and decor is something to appreciate. We tried the restaurant and everything was delicious. The staff was friendly and very helpful, we enjoyed our stay.
Stayed in October 2023
Reviewed: September 11, 2023
Tracey
MexicoSombra del Agua is my favourite hotel in San Cristobal. I come here once or twice a year to shop for my boutique and always stay at this hotel. It feels like total luxury for a great price!
Stayed in September 2023
Reviewed: September 6, 2023
Fernanda
MexicoI couldn’t sleep really well. Next to the first room was a construction so they’ve change us, and on the second room was next to the street so on the night you could hear all the cars passing by - so annoying.
Love the hotel really nice and very cozy. Had one of the best restaurants in San Cristobal
Stayed in September 2023
Reviewed: August 29, 2023
Dana
United States of AmericaThis is such an amazing hotel for its location, value, staff, and food at its restaurant! It was such a tranquil hotel with exceptional service and ambiance! Would definetely recommend!
Stayed in August 2023
Reviewed: August 26, 2023
Salvador
MexicoStaff,service
Stayed in August 2023
Reviewed: August 17, 2023
Yolanda
JerseyNothing
Great breakfast, great location, helpful staff, chap in reception lent his own umbrella when hotel run out;
Stayed in July 2023
Reviewed: August 14, 2023
Fernanda
MexicoEl ruido
Stayed in August 2023
Reviewed: August 6, 2023
Yolanda
JerseyFab rooms and food and when they run out if umbrellas in the heavy tropical rain the receptionist lent me his own one!
Stayed in July 2023
Reviewed: August 5, 2023
María
MexicoThe price of the restaurant was really excessive, and the waiting time was too long
The design and location
Stayed in July 2023
Reviewed: July 27, 2023
Nicole
NetherlandsEverything was perfect. Maybe wifi in room can be further improved
Beautiful hotel, perfect location near main square, great staff
Stayed in July 2023
Reviewed: July 23, 2023
Georgina
United KingdomSuper comfy, beautifully decorated, delicious breakfast, and super kind and attentive staff! Will definitely come back.
Stayed in July 2023
Reviewed: July 8, 2023
Ulises
United States of AmericaNothing
May stay here was fabulous. Sombra de Agua was such a beautiful place inside and out. The restaurant was amazing as was the staff. I highly reccomend it to anyone that is planning a trip to San Cristobal
Stayed in June 2023
Reviewed: June 11, 2023
Raul
United States of Americathe location is perfect and the staff super friendly
Stayed in June 2023
Reviewed: June 8, 2023
Monik7142
United States of AmericaBeds are not that comfortable!
Location
Stayed in June 2023
Reviewed: June 7, 2023
Ashlee
Australiathe staff were so friendly and helpful. I would stay here again
Stayed in June 2023
Seattle, USA
Cowes, Australia
Spigno Monferrato, Italy
Villa San Secondo, Italy
Shumen, Bulgaria
Jabbeke, Belgium
Maresias, Brazil
La Spezia, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content