The pool needed a bit of a clean but otherwise very nice.

Great location, very helpful staff and a beautiful building.

Stayed in April 2024

Very nice. Comfortable beds. Very friendlybstaff

Stayed in April 2024

The restaurant closed earlier than the posted time, it would have been nice if you did not have to unload from the street. But other than that things where great.

The staff was great especially Alonso super helpful

Stayed in March 2024

Thank you so much. My mom and I had an absolutely wonderful stay. Some highlights include the fantastic customer service, getting to the hotel very late after the kitchen was closing and allowing us to order food. Also, I asked for reliable and strong internet, and your hotel delivered! This was so important because I was working virtually Monday-Friday from 9am-5pm. I never had an issue with the internet. This was a huge concern of mine, and everything went so well. Last but not least, the facilities are so colonial and beautiful. Great location downtown and relaxing stay. Thank you City Centro!!

Stayed in March 2024

The Balkon only can be open and closed by stuff .

very big rooms .The bed was really comfortable .

Stayed in March 2024

Infoformation about the restaurant

The view and pool

Stayed in January 2024

A bit expensive but it is very close to the Cathedral so it is ok. Breakfast is not included in the price even though it is pricey and there is a restaurant on site. The swimming pool was under maintenance and I wasn’t informed ahead of time. The key card didn’t work until the last day. I finally didn’t have to trouble anyone to let me into my room . Communication with the hotel is quite poor . The responses after emailing the questions using Booking.com platform took days. It wasn’t prompt enough for me. The hotel picture shown in Booking is not accurate. The reason why I reserved the corner room with balcony was the small table, a sofa and a sofa for one person. When I check in to the room, there weren’t t . Apparently there is only 1 room with this amenity . Thanks to Janet. I was able to change to the room with the sofa.

# 1 : The staff was fantastic. Janet was very helpful, along with the guy in the restaurant. Janet offered the use of microwave in the kitchen. The guy in the restaurant heated it up for us. We used the microwave oven twice. Thanks for allowing us to use it. The butler at the door even took us to a store where we could buy water. #2 : Very high ceiling. I look it. #3 : The room lighting is very sufficient to read. The room was quiet despite being in the centro area. #4 : The terrace on the top floor is so beautiful . We used it for lunch. There is another outside seating area on the 5th floor terrace. There were pictures that showed what it was like before the remodeling which I really like. #5 : The location is great. It is close to everything and there are restaurants nearby. #6 : WiFi, shower, lights all worked well. Room was clean daily. #7 : free use of the bike but we didn’t use it because the streets are quite narrow in the city center. Definitely I won’t hesitate to stay in this hotel again.

Stayed in January 2024

Security was paranoid about anyone coming in

Great location and phenomenal rooftop

Stayed in December 2023

The city is amazing, and the staff from the Hotel was so friendly, I love San Luis Potosi

Stayed in October 2023

N/a

Everything! The restaurant breakfast buffet was incredible.

Stayed in August 2023

Limited parking

Beautiful place

Stayed in July 2023

Nothing

Excellent hotel! Very clean! Outstanding staff!

Stayed in July 2023

excelente hotel muy recomendable

Stayed in July 2023

One of the Elevators never worked with the room key.

Stayed in June 2023

Nothing to complain about.

What a well-crafted space. The building is one of the oldest still operating as a hotel in Mexico, and it was very well thoughtfully redesigned and modernized. Great public spaces including the pool area and the outside area on floor 5. The room was large, with a comfortable bed and nice shower. The staff were lovely, and the location is great for exploring the historic city center.

Stayed in June 2023

beds super comfortable, love it. I would like to go back to have a good sleep

Stayed in May 2023

I stay twice in two different rooms one night each time, the second room had a smell not sure what was the smell but was not very pleasant

The location was perfect close to main attractions, the room was big, the bed really comfortable and the staff friendly and attentive. The architecture of the hotel has the beauty of the past with modern decor.

Stayed in May 2023

Parking is not on property it is 1.5 blocks away and you need to be acompanied by an employee to enter or leave. It is just time consuming and inconvenient. I ended up just parking somewhere else where I paid for day parking.

Closeness to downtown.

Stayed in April 2023

The hotel is very nicely decorated. It’s very clean, spacious and comfortable. It has a ver good restaurant. The staff were excellent. They made sure to meet all our needs. Really friendly

Stayed in March 2023

We should have been directed to a specific parking lot near the hotel as there is no parking on-site. It would be very easy to give specific directions to a parking lot. You would even have several locations printed and handed out to those who pull up. Also, I thought that for that price 1) Our room was too small. 2) Breakfast should have been included.

The pool and view upstairs were fantastic, world-class. The staff was friendly. The location was outstanding. The place was spotless. Our room was quiet as requested.

Stayed in April 2023

Windows are not sound proof and it is very noisy during the night

Beautiful interior and superb rooftop terrace, very helpful reception desk staff

Stayed in April 2023

Restaurant was adequate, but not great.

Exceptionally clean and well kept.

Stayed in April 2023

N.a

Very nice and presentable

Stayed in March 2023

A very nice hotel with excellent rooms. Big bathroom, hot water, very comfortable beds and lovely staff. The location is perfect and it was very quiet at night. The old building has been restored beautifully. The wifi was fast and reliable.

Stayed in March 2023