It was busy - we personally prefer quiet. There was a conference taking place during our stay. The soundproofing of the room was also lacking. We could hear some conversations next door, kids in the hallway and music coming from the outdoor pool on Saturday as well as the sound of traffic. Also, rooms are quite small for American standards, given we had an upgrade. If I may, I’d like to compare the room condition/availability of things between SHILLA Seoul and our experience in Shangri-La. I had to ‘ask’ for things at SHILLA and those things were already anticipated in Shangri-La ( again, sorry for comparing) We would pay extra for details and above and beyond. I just did not think those things were consistent at the SHILLA. T overall though, we did enjoy our stay and we will come back

Location is amazing and a selling factor to us. We thought the building was underwhelming from an architectural stand point, the inside is what matters though. We thought it was beautiful, one of a kind with superb service

Stayed in May 2024

The Deluxe Twin Room we booked was a bit on the smaller size.

Location, facilities, tranquility, staff, breakfast, views... A real oasis in the center of Seoul.

Stayed in May 2024

Pillows and bed are too soft.

Breakfast is very good

Stayed in May 2024

overall the hotel is luxury

the hotel is nice, all good i didn't face any issues.

Stayed in April 2024

The hotel is a bit remote. Although they do a real effort by having free shuttle service, you can't really 'pop out' of the hotel to eat something.

Luxury feel

Stayed in April 2024

The hotel was splendid, the room very comfortable and clean and the staff was friendly and responsive. We had several meals at the hotel and they were exceptional. There was easy access to the city and other locations provided by the hotel shuttle service.

Stayed in April 2024

Crowded

Rooms luxurious and clean

Stayed in April 2024

the location is a bit far from Gangman and other districts interesting for middle aged people.

the most amazing breakfast buffet in all Korea

Stayed in March 2024

The lobby is small & crowded. Not as grand as would expect for five star when compared to Grand Hyatt

The staff are attentive, thoughtful & personable. The room is fabulously appointed

Stayed in April 2024

Exceptional experience

Stayed in April 2024

Staff Members The best Staff: assistance inside women’s SPA area. (Not the spa front desk) Front desk and concierge for foreigners/ non national tourist - lacked understanding of international hospitality. Such a hotel would need a better training program for front desk.

Fabulous access to mountain trails, Excellent spa facilities. Spacious room and bathroom

Stayed in April 2024

Maybe a bit too posh and I don't like overpriced mini bars. ;) Actually, nothing to complain.

Really nice city view. The staff asked me beforehand if I wanted city or mountain view. So everything was on offer. The room was spacious and mostly quiet. Good choice for my start in Korea.

Stayed in March 2024

Some of the extras were quite expensive (eg breakfast)

Phenomenal luxury hotel. Staff were available and very helpful. Room was gorgeous, bed very comfortable. Sauna and gym were clean and impeccable. Breakfast buffet was great.

Stayed in March 2024

room , service,food

Stayed in March 2024

No one told us about what’s on offer at the hotel Parking is way too far Breakfast is mid and overpriced The hotel is generally overpriced for the rooms it has

I don’t know much about the Shilla’s history but stepping into the hotel felt like I was stepping into an institution. It is outdated though, but it comes across as cozy rather than grimy because of the upkeep. It’s outstandingly clean. The service at reception isn’t the greatest compared to other high-end hotels in Seoul. We weren’t told about details such as needing to book breakfast beforehand if we wanted to pay the guest price, or that there’s a car service between the parking and the hotel. They did end up giving us the guest price for breakfast though to amend for their mistake, but parking is a hassle if you have a car. You have to park and either wait for a car to take you up the hill to the hotel, or make your way up a very long staircase.

Stayed in February 2024

Great service and very quite room

Stayed in January 2024

I've stayed at 5-star hotels around the world, but in terms of service, this one was the best. Meticulous attention, kindness, and professional service. If I come to Korea again, I will definitely stay here.

Stayed in January 2024

We would love more storage space/shelves for clothes.

Spectacular view on N Seoul Tower and mountain, room is well sized with wardrobe and very comfortable desk, bedding is extremely comfortable and the mattress and pillows are incredibly soft, all toiletries are from Molton Brown, gym has all the equipment and helpful staff, swimming pool is excellent, the room is properly cleaned twice a day. Staff is extremely professional and friendly, willing to go extra to help us with any questions. Concierge service is one of the best I have experienced globally. We had breakfast and dinner at The Parkview- it serves the most delicious and sophisticated food. The Library bar has a fantastic view, serves delicious coffee and live music and signing takes place in the evening. Dongguk University Station is 5 mins walk and Namsan hiking route is 15 mins walk away. Hotel has a selection of amazing luxury shops on the basement floor, including contemporary fashion designers. The Shilla has a wonderful Korean art displayed including Park Seo-Bo and Lee Bae.

Stayed in January 2024

Flea bites

Quiet and excellent staffs at the door

Stayed in January 2024

Location great. Did not try breakfast, was a little expensive

Stayed in January 2024

The hotel shows its age in places. It’s well kept and there have been some renovations, but some of the design choices feel dated. Not a major issue at all though.

The breakfast buffet is the best I’ve ever been to in terms of the breadth and quality of the offering. The hotel is centrally located but still very quiet and private. There are lots of shopping and eating options in the hotel or very near by, including duty free. The staff are cheerful and helpful.

Stayed in December 2023

Staff were very welcoming and helpful!

Stayed in December 2023

The most attractive part of the property is the location and accessibility. With stunning views of Namsan Tower and amazing hospitality, this place is a must stay for anyone visiting Seoul.

Stayed in November 2023

nothing

wonderful staff, amazing service which make the quality unique in all the world

Stayed in December 2023