The room was supposed to have a balcony and sea view but the balcony faced the street and was essentially unusable because there was no umbrella. And the sea view was unusable because the shades could not be lowered individually. So we could not leave the shades open toward the sea but closed toward the street for privacy. Also the shades allowed a lot of light in in the morning. Who designed the shades and light switches in this hotel? Also we found the dinner at the restaurant to be very underwhelming. The first table we were given was practically in the toilet and the second one was next to the waiters station banging plates. The food was just ok and not nearly as good as many simpler places in the region.

Amazing location. Staff was wonderful. Bed very comfortable.

Stayed in May 2024

The food was a bit adverage for the price but it was an outstanding experence

It was like a dream come true , the atomsphere was outstanding .

Stayed in May 2024

Nothing to say. All was wonderful

The rooms are more modern than expected and the blue floors are stunning. The view is spectacular. The service was impeccable and the breakfast in the grotto was very beautiful. I would definitely recommend.

Stayed in May 2024

The only thing I suggest is a live JAzz band in the Grotto Restaurant. It's a very classy place.

AMAZING. What made it very special is the owner greeting you after dinner to thank us for being at his property. This hotel makes you feel special.

Stayed in May 2024

Bit pricey

Great location

Stayed in August 2023

The 60 stairs down to the magnificent grotto where all meals are served were not a problem for me, but elderly patrons or those with mobility issues would have a difficult time

Our room was spectacular The marble floors were so beautiful The views were amazing They parked our car for us The Grotto restaurant was the nicest setting you could possibly imagine !!!! Staff were so nice and friendly and helpful I would give it 12 stars!!!!!

Stayed in October 2023

Alll was great accept there are no access for people with mobility issues . My husband struggled slightly

Location location location ! The dining room in the cave was amazing and the hotel itself was fabulous and close to everything

Stayed in October 2023

The restaurant service and quality

Location, room and the view

Stayed in September 2023

11 am check out - a little later would be better.

First class service from the hotel. From the airport transfers to the warm welcome every time we came in and out, this is a beautifully discreet hotel where nothing is too much trouble

Stayed in September 2023

N/A

It is a wow factor as you enter the reception area

Stayed in September 2023

Nothing

A stunning hotel at a beautiful location. The staff were excellent & very friendly. The cave restaurant was amazing & the food was excellent. Overall an amazing experience.

Stayed in September 2023

Wish it would cost less.

Everything felt luxurious. Location was great. Loved the stay.

Stayed in September 2023

Nada

Habitaciones impecables grandes y luminosas. Las vistas imperdibles.

Stayed in September 2023

Hard to think what could have been better ... it was a great stay ... perfect! :)

Everything. Great breakfast in a great location. very friendly staff especially the house keeping staff. Arrived with a car and we were very happy with the service that parked the car an took us to the car when we need to get to it each.

Stayed in August 2023

Stay was excellent, however the Grotta Restaurant was very overpriced.

Everything

Stayed in August 2023

Beautiful views, friendly staff and great facilities. I highly recommend going to the private beach owned by the same group. A special experience!

Stayed in August 2023

Everything was great. Just not enough time to enjoy with busy schedule. A little pricey for what the stay was but my wife and I wanted to at least stay a night with your property. A check off bucket list.

Everything was amazing. Only wish we were able to enjoy the Hotel more during our stay. We ended up getting in later than anticipated and it was difficult to park or find the property due to street closures and one way streets. We contacted the front desk and were able to find the parking lot safely. The staff at the parking lot and shuttle van were friendly and helpful with getting us to our dinner reservation. Again with time and wanting to make it to our late dinner reservation everything was rushed. Wish we were able to again enjoy the amenities. Unfortunately this was for vacation but was was able to travel to 11 different cities all over Italy in 15 days to get a great view of the beauty and history that comes with Italian culture and wanted to visiting my roots being half Sicilian

Stayed in July 2023

Perhaps too much technology? ipad in room did not work. Also, the hotel would benefit from having a proper lobby, with air conditioning and bar looking at the sea...

Location was excellent, with great views from the room to the sea and cave below. Good location to walk around the nice town of Polignano a Mare. Our room with jacuzzi was excellent, very comfortable and new.

Stayed in July 2023

The cleanliness, the sea view and the professionalism

Stayed in June 2023

The hotel is really worth it. It more about the service of the restaurant

The room was impressive.

Stayed in July 2023

Nothing at all.

We loved everything and the restaurant was amazing.

Stayed in July 2023

As we are boomers a little more information about the room technology

Excellent and loved location

Stayed in June 2023

there was a wedding, and they didn't stop the music according to the hour, they supposed to stop at 2 o'clock but they keep going till past 4 o'clock in the morning, had very bad night!!!

the View

Stayed in June 2023

Need to be mindful that the sea cannot be seen from at least one of the Queen Suite with a Sea View rooms without walking out onto the small balcony. There was a table and 2 chairs on the balcony. We were just disappointed that we could not see the sea from our bed or sitting area. It must be said photos of the room were attached.

Wonderfully welcoming staff. Our car was managed for us - such a treat in a town with small streets Grotto setting for dinner and breakfast. Lobster and octopus superb.

Stayed in June 2023