Reviews of Osborne Hotel
13-15 Osborne Rd, Jesmond, Newcastle upon Tyne, NE2 2AE, United Kingdom
#9 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceReview Score
Based on 2667 hotel reviews
8.7Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.2
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Facilities
8.6
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Staff
9.7
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Value for money
9.3
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Free Wifi
8.5
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Reviewed: May 23, 2024
Ian
United Kingdom1 review10Exceptional- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Good location near a Metro station. Sharon was dead friendly and clearly communicated expectations such as breakfast timings, and the place was very clean
Stayed in May 2024
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Reviewed: May 22, 2024
Lindsey
United Kingdom2 Reviews9.0“Delightful stay in a lovely hotel”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The hotel is ideally located in Jesmond which is a lovely walk from Newcastle’s centre and is also accessible by Metro. Jesmond is also a lovely area with nice pubs and quirky shops. The hotel is very clean and the rooms are well appointed, the staff are very friendly and so helpful. We had breakfast in the restaurant which was good value and very nice. There is also the option to get a grab bag if you want to take your breakfast away or have it in your room.
Stayed in May 2024
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Reviewed: May 22, 2024
Paul
United Kingdom7 Reviews8.0Very Good- • Leisure trip
- • Group
- • Twin Room
- • Stayed 2 nights
Breakfast. Staff friendly
Stayed in April 2024
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Reviewed: May 20, 2024
Marcus
United Kingdom5 Reviews9.0“A lovely place to stay just outside the busy city centre.”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom was a little on the small side but very clean and up to date.
The room was very clean and well appointed. The staff were friendly and helpful. It was quiet and the staff helped me store my bicycle in the lobby.
Stayed in May 2024
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Reviewed: May 19, 2024
Courtney
United Kingdom8 Reviews1 helpful vote8.0“Brilliant friendly hotel with accommodating staff and comfortable rooms”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Very friendly staff, affordable hotel with comfortable rooms
Stayed in May 2024
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Reviewed: May 19, 2024
Zeljka
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
Exceptionally helpful and friendly staff. Great breakfast
Stayed in May 2024
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Reviewed: May 19, 2024
Anthony
United Kingdom2 Reviews10“Enjoyable”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Well located for access to shops restaurants and bars
Stayed in May 2024
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Reviewed: May 19, 2024
K
United Kingdom52 Reviews5 helpful votes9.0“Good place to stay”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing not to dislike
The staff where friendly and welcoming, good location with the bus stop outside and. Nearby metro, the room was clean and comfortable, very good breakfast was served in the morning.
Stayed in April 2024
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Reviewed: May 18, 2024
Laybourne
United Kingdom173 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
Warm welcome, parking, nice breakfast, good location, would highly recommend.
Stayed in May 2024
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Reviewed: May 16, 2024
Rita
United States of America29 Reviews2 helpful votes10“This place felt like home away from home”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
Not much they can do about parking, they do state up front they have limited parking. We were lucky to get a spot and used the buses to get around Newcastle.
So many things to like about this place. First the price was excellent for the room. Next the ladies at reception especially Sharon and Kiran took us under their wing and treated us like family. They were helpful in answering our questions. The bus which took us into town came right outside the door. The neighborhood had a great selection of restaurants. Our room was large by European standards. Big bathroom and a place for me to sit and read with a chair. The breakfast was wonderful with a nice selection of items. I would recommend this hotel and would stay here again if in the area.
Stayed in May 2024
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Reviewed: May 16, 2024
Diane
United Kingdom3 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
I really can't think of a negative.
All the staff were extremely helpful and friendly. I can't fault it.
Stayed in May 2024
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Reviewed: May 15, 2024
Ursula
United Kingdom1 review10Exceptional- • Business trip
- • Group
- • Single Room
- • Stayed 2 nights
Everything was great.
The staff were incredibly friendly and helpful and the hotel, although not luxurious by any means, is clean and quiet and has everything you need. Very good value for money.
Stayed in May 2024
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Reviewed: May 14, 2024
Nigel
United Kingdom9 Reviews1 helpful vote10“Perfect again. Nice room lovely staff”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
My favourite place to stay in Newcastle
Stayed in May 2024
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Reviewed: May 14, 2024
Percival
United Kingdom2 Reviews10“Brilliant hotel 🙂🙂 fantastic staff”- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 10 nights
- • Submitted from a mobile device
There was nothing not to like it was perfect
Everything was perfect from the moment you walk though the door the staff greet you with a smile and a friendly hello .The staff are wonderful cant do enough for you. The whole time we were there everthing was done to make our stay wonderful and it was we cant thank all the staff working there enough spotlessly clean room comfortable perfect great breakfast choose what you wanted from the menue or grab and go it was perfect you could not wish for a better hotel central to the city center nothing was to much trouble for them we had lots of laughs with the staff especialy Sharon and we will be going back again so thank you to all the staff for a wonderful time and the banter it was just great proper home from home feeling see you all in the future
Stayed in May 2024
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Reviewed: May 14, 2024
Morgan
United Kingdom4 Reviews9.0“Would stay again and highly recommend”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
No air conditioning
Location great, very comfortable, friendly staff, lovely breakfast
Stayed in May 2024
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Reviewed: May 13, 2024
Matthew
United Kingdom1 review10Exceptional- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Very friendly, helpful. Spotless. Excellent hotel
Stayed in May 2024
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Reviewed: May 13, 2024
Derek
United Kingdom56 Reviews12 helpful votes9.0“perfect de-stressing break”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 6 nights
having to leave!
Room suited me not large but contained everything i wanted especially good bed good shower. Excellent breakfast Location excellent quiet but easy to get into city. The biggest bonus was happy helpful staff- certainly 10 out of 10
Stayed in May 2024
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Reviewed: May 12, 2024
Andrew
United Kingdom1 review9.0“Good location. Friendly staff, clean room”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything was fine No complaints Would stay again
Staff friendly and helpful Location is good I got a grab bag for breakfast a bacon butty, juice biscuits
Stayed in May 2024
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Reviewed: May 11, 2024
David
United Kingdom33 Reviews1 helpful vote8.0“A little out of the centre. Walked . Hotel helpful providing early breakfast and pub transport info.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast good.
Stayed in May 2024
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Reviewed: May 10, 2024
Colin
United Kingdom48 Reviews4 helpful votes9.0“Ideal budget stay”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
I loved the stay overall so only minor negatives. Next time I'll bring a sleep mask as light leaked in from the hallway around and under my room door and partially lit up the bed. The curtains chipped in on this as they weren't long enough to block out external light. Could do with a new chair in my room, wasn't sure if I was about to fall through it.
All of the staff I encountered were exceptional. The fabulous Tanya on Reception handled everything about my stay with great care and in a way that felt as though she wanted to make sure it all went as well as it possibly could for me and all guests. Brilliant to be offered the option of a grab bag breakfast as I needed to get away fairly early, a real bonus that it included a proper bacon and sausage sandwich too, fabulous stuff. Location was ideal for my needs and nice that there was a mini lounge area downstairs rather than just skulking in my room later on.
Stayed in May 2024
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Reviewed: May 9, 2024
Marie
United Kingdom3 Reviews1 helpful vote10“brilliant staff”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
nothing
every thing location comfort especially staff Sharon very helpful
Stayed in May 2024
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Reviewed: May 6, 2024
Samantha
United Kingdom9 Reviews8.0“Good value, clean & great location.”- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
It was all fine.
Location was great. The bathroom was sparkling and clean. A quiet location even though on Osborne Road.
Stayed in May 2024
-
Reviewed: May 6, 2024
Danielle
United Kingdom9 Reviews1 helpful vote10“Short but sweet”- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Parking is very limited, nowhere to park nearby (3- 4 spots only) I would recommend coming by bus or train if possible alternatively unsure if they hotel can apply for day permit parking for guests?
The breakfast was fantastic, quick, filling! Two singles beds, nice sized bathroom was beautiful, very clean. Accommodating staff, enjoy conversation, delayed with stay!
Stayed in May 2024
-
Reviewed: May 6, 2024
David
United Kingdom2 Reviews10“Location, hotel, staff all exceptional”- • Leisure trip
- • Group
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Great hotel and exceptional value for money. Spotless, lovely little downstairs bar, every staff member friendly and professional. A special shout out to Laura on reception who is fantastic!! Breakfast is class and we really could t fault anything. 100% will stay again when we visit Newcastle next. + 24hr manned reception with room key being left at the hotel is a great idea
Stayed in May 2024
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