Pillows were rock solid, would have been nice to have a few different options. A lot of outside noise despite being on 5th floor.

Lovely bar area with great ambience, we hung out there much more than we planned to. Can't fault the location, 15 min walk from Euston and only 10 mins from Covent Garden. Good sized rooms for London.

Stayed in May 2024

The shower was cold the first 15 min, and did not have a lot of pressure, so I didn't have time to shower after my boyfriend. The curtains don't cover enough, we had light in our room the whole night from the bar at the eight floor. The nespresso machine leaked water. My expectations were high, because I looked on TripAdvisor but because of that I was a little bit disappointed.

The breakfast was fine! The interior was cool

Stayed in May 2024

Our room 012 was really small for price and felt a bit seedy. It was clean but awful view from the window. Pillows were crispy and sink didn’t drain.

The decor is great- modern and funky. It was clean and felt decadent in communal areas. Breakfast was good and the staff were polite, helpful & friendly. Showers were powerful and beds clean and comfortable.

Stayed in May 2024

Restaurants not very well organised. We did get a discount without asking.

Location Swimming pool Breakfast Comfortable

Stayed in May 2024

The bathroom was tiny. Couldn't be in the bathroom with the door open because it was so small.

Location was very convenient! We could easily walk to many attractions and restaurants in the vicinity. Staff was friendly and the rooms were nice! The room had great amenities like a fridge and real glasses. The room had a lot of outlets which was great!

Stayed in May 2024

The staff were generally fairly friendly but sometimes didn’t act or look “happy” in their work compared to other 5* hotels I’ve stayed at where outstanding customer service is the USP. We went up to Glasshouse rooftop terrace when we first arrived & was asked if we booked, we said no as we’d just checked in, & the FOH manager said disapprovingly “well we are quite busy” as though she’d rather us not take one of the many available tables. We had one round of cocktails, no one came to ask us if we wanted another or anything else. They came to clear our empty glasses & we asked if we could have the menu. Strangely it was a similar situation at the downstairs bar when we came in after going for dinner elsewhere both nights - one drink & no follow up. We also asked for our room to be cleaned, some tea had spilled on the duvet cover from a teabag in the morning. They didn’t change the sheet, they just flipped it around so the tea stain was facing downwards. These aren’t big complaints but not the level of service I would expect from 5*.

Great room & facilities, the freebie welcome treats were a nice way to start the stay! The pool area is really lovely with a steam room & sauna- we made use of that area both mornings after breakfast before heading out for the day, & it’s great that entry is free for residents. The bed was comfy & the room spacious, good tea & coffee making facilities in the room too! Also a really good breakfast with loads of variety, & a chef to make fresh omelettes with a range of fillings. Good location also- only 15/20 mins walk to Covent Garden & Soho/theatre area.

Stayed in May 2024

Location, comfort, cleanliness

Stayed in May 2024

Room was very small for the price.

Great location. Fantastic vibe.

Stayed in April 2024

No information on wifi and no password on wifi so didn’t feel safe to use!

Ideal location, complementary things like food, drink and Photo Booth at the reception along with stuff in the room, and pool with well kept sauna and steam room!

Stayed in May 2024

Dark corridors. Very tight in the room.

Location. Breakfast good. Nice public areas. Quirky.

Stayed in May 2024

Nothing!

Loved the modern vibe, location, and the staff! Great choice as a hotel!

Stayed in May 2024

N/A

Really nice and comfortable bed and rooms. Excellent breakfast with amazing selection.

Stayed in April 2024

There's nothing I didn't like about this hotel... its a bit noisy, but you're in Central London, so to be expected... a little on the pricey side, but again, reasonable for Central London

Nice clean and comfy hotel... Good facilities in Nice size room. Great Central location...

Stayed in April 2024

The noisy traffic from the busy road outside. Thankfully we acquired ear plugs for the 2nd night.

Beyond excellent service, the staff were just amazing and super friendly. The hotel decor is really special and the rooms were good quality with very comfortable beds. Food was really good quality too. I’m a very particular person and stayed in many many hotels. I was very impressed and I will be returning.

Stayed in May 2024

Felt a bit cold and impersonal

Location was great

Stayed in May 2024

Low water pressure in shower Shower heads need cleaning or repair

The service Location The small things that make the difference Great breakfast

Stayed in May 2024

Slow elevators

Great hotel, clean and rooms are big very well equipped.

Stayed in May 2024

Very stylish hotel with great people working there!

Stayed in March 2024

The evening staff really let the service down, we were going to a concert and a button to hold my dress up had come off, I called room service asking if they had a spare sewing kit. I was told it was on it's way. 25 mins later I had to end up going to the desk with the back of my dress open asking for the sewing kit no one seemed to know what I was talking about. No apology they just said someone had to go downstairs to find a kit. I had to sew this on in the car because we were now running late for the show. Not great.

Really friendly day staff on arrival, amazing man in the bar made us cocktails, We had a tasty lunch in the hotel. Spa was so nice and they fit us in for some fantastic treatments. Hotel room was lovely and clean. Picture booth and the pictures was a treat! Left my watch in my spa robe, it was found and I was able to collect the next day! Brilliant.

Stayed in February 2024

I found the room very hot and struggled to turn the heat down Opened the windows and then disturbed by loud London nights!!! 🙄

Great hotel, perfect location, friendly and helpful staff, would use again

Stayed in May 2024

Nothing really. It was great.

It was a very nice property in a great location with excellent staff and some wonderful amenities. The room was terrific and comfortable and all the little treats and drinks in the room were appreciate it. The breakfast was magnificent!!

Stayed in May 2024

Minor issues: Faint smell from bathroom on occasion Pillows a bit too firm

Great location close to Holborn tube and sights Super breakfast overlooking tree lined street Wonderful spa and pool Clean quiet comfortable rooms Great lobby bar and restaurant and rooftop bar In room coffee/tea Modern funky artsy decor

Stayed in May 2024

Old building

Location

Stayed in May 2024

Bathroom was on the small side.

Fun decor and was very clean. Everything was in great order.

Stayed in May 2024