Reviews of Crowne Plaza Liverpool City Centre, an IHG Hotel 4 stars
St. Nicholas Place, Pier Head, Liverpool, L3 1QW, United Kingdom
#28 of 105 hotels in Liverpool
Guests' ChoiceReview score
Based on 4969 hotel reviews
8.5Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
9.4
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Facilities
8.7
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Staff
9.2
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Value for money
7.9
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Free WiFi
8.6
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Reviewed: 26 May 2024
Tony
United Kingdom12 reviews9.0“Fully enjoyed our visit to Liverpool. We will definitely go back again.”- • Leisure trip
- • Couple
- • Double Room with Waterfront View
- • Stayed 2 nights
There was an annoying droning from the plant room above our room.
Excellent service in all departments. Breakfast was great. Nice to have an on site carpark
Stayed in May 2024
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Reviewed: 26 May 2024
Lucy
United Kingdom1 review7.0“Great location but maintenance clearly an issue”- • Leisure trip
- • Family with young children
- • Family Room with Waterfront View (2 adults & 2 children)
- • Stayed 1 night
- • Submitted via mobile
Extremely slow room service, the phone in the room didn't work. Rust in the bathroom on the handrail, tiles and the coating was flaking off the bath. The shower was broken and the water leaked prior to reaching the shower head so the amount of water to shower under was very little. For the price I would expect these issues to have been resolved long ago but the bathroom has clearly been like this for some time. Breakfast was nothing special, the fruit was acidic and clearly passed its best.
Great location and friendly, polite staff
Stayed in May 2024
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Reviewed: 26 May 2024
Mark
United Kingdom5 reviews8.0“Great location, lovely hotel.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
Our rooms were on the main road side of the building, which was quite noisy - seemed to be a lot of sirens and vehicle horns through the night
I picked the hotel due to it's great location close to both the waterfront venues and the Liverpool One area
Stayed in May 2024
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Reviewed: 25 May 2024
James
United Kingdom42 reviews4 helpful votes10“Excellent hotel, highly recommended”- • Couple
- • Double Room with Waterfront View
- • Stayed 1 night
- • Submitted via mobile
Nothing
Excellent location for what we were doing, very comfortable and breakfast was amazing
Stayed in May 2024
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Reviewed: 25 May 2024
Linda
United Kingdom2 reviews10“Stay was enjoyable location excellent”- • Leisure trip
- • Couple
- • Double Room with Waterfront View
- • Stayed 2 nights
- • Submitted via mobile
Food was not up to standard
Clean and comfortable
Stayed in April 2024
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Reviewed: 24 May 2024
Julie
United Kingdom15 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Double Room with Waterfront View
- • Stayed 4 nights
- • Submitted via mobile
The weather 🤣
The location was excellent. The hotel was one of the cleanest we've stayed in. Breakfast was lovely and based on prices we've paid elsewhere, parking prices were okay. All staff were smart and very accommodating. Special mention to the man at the front of the hotel when we arrived on Monday. Lovely friendly man who made us feel welcome.
Stayed in May 2024
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Reviewed: 24 May 2024
Robert
United Kingdom27 reviews9.0“A pleasant stay”- • Business trip
- • Group
- • Standard Room
- • Stayed 1 night
All was good
Efficient friendly staff.
Stayed in May 2024
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Reviewed: 24 May 2024
Syed
United Kingdom6 reviews8.0Very good- • Solo traveller
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
Good one
Stayed in May 2024
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Reviewed: 23 May 2024
Katherine
United Kingdom12 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing we didn't like about the hotel
Staff were excellent
Stayed in April 2024
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Reviewed: 18 May 2024
Brent
United Kingdom1 review9.0“Perfect city break along the waterfront”- • Leisure trip
- • Family with young children
- • Double Room with Waterfront View
- • Stayed 2 nights
- • Submitted via mobile
Great breakfast and staff very helpful and friendly. The pool is quite crowded so suggest asking staff for a quiet time if you don’t want to be surrounded by kids having fun.
Stayed in April 2024
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Reviewed: 17 May 2024
Colin
United Kingdom3 reviews10“Really recommend for either business but especially for newcomers to the city.”- • Leisure trip
- • Couple
- • Double Room with Waterfront View
- • Stayed 1 night
- • Submitted via mobile
Nothing really to dislike.
Excellent location, right next to the Liver building and a fantastic base for exploring the city. Also parking was very useful and all in all a reasonable price.
Stayed in May 2024
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Reviewed: 16 May 2024
Suzanne
United Kingdom5 reviews9.0“Excellent value for money”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Friendly staff Clean rooms and hotel reception
Stayed in May 2024
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Reviewed: 15 May 2024
Suzanne
United States23 reviews1 helpful vote8.0“Good location”- • Leisure trip
- • Couple
- • King Room with Club Lounge Access
- • Stayed 4 nights
- • Submitted via mobile
Bed was a little soft. Room very warm.
Great location 5 minute walk from Royal Albert merseyside restaurants and 10 min walk from shopping center and town center, in quieter area with two bars/restarants by the water. Club Room provided happy hour 5-7, food ok but not great.
Stayed in May 2024
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Reviewed: 13 May 2024
Veronica
United Kingdom8 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Liked everything......
Just superb, great location, exceptionally clean, All staff absolutely amazing,restaurant superb,great ambience.........zenha super efficient in the restaurant, Marie exceptionally service,very attentive, staff are a credit to the hotel, all were amazing.....
Stayed in May 2024
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Reviewed: 13 May 2024
Szymon
United Kingdom29 reviews6 helpful votes10“Perfect”- • Business trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
N/A
Top-level service, hotel is clean, good breakfast.
Stayed in May 2024
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Reviewed: 12 May 2024
Caroline
United Kingdom4 reviews8.0“Comfortable and convenient”- • Leisure trip
- • Family with young children
- • Family Room (2 Adults + 2 Children)
- • Stayed 1 night
room was comfy but a little dated couldn't work out how to make the room cooler windows didn't open for air felt a bit stuffy couldn't get room service as was late (8pm) when arrived
staff exceeded expectations on many levels - super friendly, super accommodating location perfect for passport office and Albert docks very comfortable beds had to join a work meeting so they found me a quiet room so as not to disturb kids while they slept with husband in our room.
Stayed in March 2024
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Reviewed: 11 May 2024
Martin
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • Double Room with Waterfront View
- • Stayed 1 night
- • Submitted via mobile
Excellent breakfast
Stayed in May 2024
-
Reviewed: 10 May 2024
Vikki
United Kingdom12 reviews10“Lovely stay - will be back.”- • Business trip
- • Solo traveller
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Parking is expensive and should be free for guests, not just substituted.
Convenient and beautiful location. Lovely staff. Great breakfast. Nice and clean.
Stayed in May 2024
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Reviewed: 8 May 2024
Des
United Kingdom18 reviews3 helpful votes9.0“We have stayed at The Crowne Plaza Hotel several times before and have always enjoyed staying there.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 4 nights
I booked through Booking.com and wasn`t able to pre book breakfast, which I wanted to do, As a result I had to book breakfast on arrival.
Everything about the hotel was excellent.
Stayed in May 2024
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Reviewed: 6 May 2024
David
United Kingdom1 review8.0“Enjoyable and would stay again 👍”- • Leisure trip
- • Family with young children
- • Family Room (2 Adults + 2 Children)
- • Stayed 1 night
- • Submitted via mobile
Hot alot to be honest
Breakfast was excellent, swimming pool was good and overall stay was satisfactory
Stayed in May 2024
-
Reviewed: 6 May 2024
Diana
United Kingdom14 reviews10“Beautiful place to stay and great for me as a lone female traveller.”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 7 nights
Room was a bit hot even though I had the AC on the coolest setting, also don't like not being able to open a window, even a bit! The steak meal I had one evening at the hotel also wasn't very good.
Great location, very spacious and most importantly felt really comfortable for a female staying on my own. ~The choice at breakfast was out of this world. Love the pool, sauna and steam room.
Stayed in May 2024
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Reviewed: 5 May 2024
Sarah
United Kingdom4 reviews10“Absolutely lovely stay would highly recommend and will definitely be booking again”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
When we arrived a lovely gentleman named John showed me to a parking space as I was struggling with the first ones I saw. On checkin a lovely man named Andreus ( i think that how it is spelt) changed our rooms to twin doubles as I had booked doubles by mistake (4 family members staying) so we wouldn't have to share a bed xx . Staff in the bar and restaurant were lovely x The food was fantastic. All staff that we spoke too were friendly and helpful.
Stayed in May 2024
-
Reviewed: 5 May 2024
William
United Kingdom1 review8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Waterfront View
- • Stayed 3 nights
- • Submitted via mobile
Paying car parking fee of £19 per night should hsve been free to hotel guests .
The pool , helpful staff , got room upgrade due to faulty air conditioning.
Stayed in May 2024
-
Reviewed: 5 May 2024
Natasha
United Kingdom1 review9.0“It was extremely lovely”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Couldn’t use the pool as we couldn’t go after 11 and couldn’t pay more to go in after which is why we booked to say their and breakfast felt rushed I wish it was till half 11 and that you could us the pool later on the room was hot I wish was able could of open a window
Love the room and breakfast was lovely the all staff were very welcoming and helpful and the housekeeper we met was very nice and friendly the room was beautiful was so relaxing would definitely stay again for longer next time so clean and tidy .
Stayed in April 2024
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