Reviews of Holiday Inn Liverpool City Centre, an IHG Hotel 4 stars
Lime Street, Liverpool, L1 1NQ, United Kingdom
#23 of 105 hotels in Liverpool
Guests' ChoiceReview score
Based on 4918 hotel reviews
8.7Score breakdown
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Cleanliness
9.1
-
Comfort
9.0
-
Location
9.6
-
Facilities
8.8
-
Staff
9.4
-
Value for money
8.4
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Free WiFi
8.2
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Reviewed: 28 May 2024
Philip
United Kingdom9 reviews1 helpful vote10“Brilliant time accommodation people everything was excellent nothing to much trouble”- • Leisure trip
- • People with friends
- • Allocation on arrival
- • Stayed 1 night
- • Submitted via mobile
Nothing
Convenient to train and all places of interest
Stayed in May 2024
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Reviewed: 28 May 2024
Claudette
United Kingdom10 reviews10“Lovely”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
Through no fault of the actual hotel, the walk from the car park to the hotel is mega grim. The area has a pungent odour of urine. I had forgotten something in my car and had to return just after checking in. There in the car where a few rough sleepers. Whilst they were chatting amongst themselves and not bothering me in the slightest it did make me a feel a tad uncomfortable walking through that area solo. Goodness knows what the area is like at night as it's dimly light during the day time. I can imagine it would be a never ending game trying to keep that area clean, not enough bleach in the world would help combat that issue.
Breakfast is full english buffet style. Not the hugest of selections however hot and fresh which is most important. There was also a choice of continental and branded cereals. Tea and coffee is brought to your table, however fresh water, orange and apple juice is help yourself. Room was freezing and i mean freezing cold. I called to reception to ask whether this was centrally operated and was advised there isn't heating in any of the rooms, only air con however within 5 mins of my call, a heater was brought up by the lovely young lady who has started her job the same week. Nicole and another lady who i couldn't see her badge were really, lovely, warm and welcoming and nothing was too much trouble. They did make me chuckle when i overheard them talking about their tired legs. Not surprised stood there for hours on end meeting and greeting. Lovely ladies. Parking is ideal and extremely cheap for a city centre. St John shopping centre car park is adjacent to The Holiday Inn. Was only £5.50 for the night when signed up using their website. No idea how much it would have cost otherwise, just happy to get it so cheap. Lots of low budget shops to suit everyone's pockets. Huge selection of food places, in fact was difficult to choose and again, prices were very fair. Would i go back to this hotel. YEP :-)
Stayed in May 2024
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Reviewed: 28 May 2024
Cath
United Kingdom10 reviews9.0“Ideal location...good food...helpful staff.. rooms excellent”- • Leisure trip
- • Couple
- • Allocation on arrival
- • Stayed 3 nights
- • Submitted via mobile
Air con couldn't turn off very cold...the water wasn't very hot.. Couldn't shut he door without making a noise.
Good staff very helpful....
Stayed in May 2024
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Reviewed: 26 May 2024
David
United Kingdom1 review8.0“Back again soon”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Great breakfast great location
Stayed in May 2024
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Reviewed: 26 May 2024
Val
United Kingdom5 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
N/A
The comfy bed, a nice clean room. Hotel staff were lovely and very helpful and kind and friendly. It was a lovely overnight stay..
Stayed in April 2024
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Reviewed: 26 May 2024
Dhiraj
United Kingdom6 reviews10“Excellent stay. Would not hesitate to recommend”- • Leisure trip
- • Couple
- • Allocation on arrival
- • Stayed 3 nights
The location is excellent and most of the staff very friendly.
Stayed in March 2024
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Reviewed: 25 May 2024
Robyn
Australia7 reviews10“We had a lovely one night stay, breakfast and dinner were great. Room was good too”- • Leisure trip
- • Family with young children
- • Allocation on arrival
- • Stayed 1 night
- • Submitted via mobile
Nothing
Loved it as it was close to train station. They stored our luggage for free after we checked out.
Stayed in May 2024
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Reviewed: 23 May 2024
Jane
United Kingdom76 reviews10 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
VERY clean....great breakfast..... directly across from Liverpool Limesreet. Best the Empire theatre. Really great place
Stayed in April 2024
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Reviewed: 22 May 2024
Jonathen
United Kingdom14 reviews8.0“Very pleasant and would go back again.”- • Leisure trip
- • Family with young children
- • Double Room with 2 Double Beds
- • Stayed 2 nights
The hotel was perfect for what we were looking for. very central with good car parking next door. The room was ideal.
Stayed in April 2024
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Reviewed: 22 May 2024
Lesley
United Kingdom1 review9.0“Outstanding customer service”- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Noisy lift
Everything. The staff, the rooms, the food, the location - all brilliant
Stayed in May 2024
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Reviewed: 21 May 2024
Janette
United Kingdom9 reviews10“Brilliant staff at reception, Catherine was very friendly and helpful, bar staff lovely”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Close to the theatre we were visiting, clean, friendly staff
Stayed in May 2024
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Reviewed: 20 May 2024
Alan
United Kingdom3 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Room was clean and tidy, staff were great, bar open until 2am
Stayed in May 2024
-
Reviewed: 19 May 2024
Lynne
United Kingdom5 reviews10“Perfect location, great staff, rooms lovely”- • Leisure trip
- • Family with young children
- • Allocation on arrival
- • Stayed 1 night
- • Submitted via mobile
Everything was spot on, no faults at all
Stayed in May 2024
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Reviewed: 18 May 2024
Donna
United Kingdom5 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
The location was brilliant just outside the train station. The room was nice with a comfy bed. The breakfast was lovely. Lovely staff.
Stayed in May 2024
-
Reviewed: 18 May 2024
Rebecca
United Kingdom11 reviews10Exceptional- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Super friendly and helpful staff
Stayed in May 2024
-
Reviewed: 17 May 2024
Martin
United Kingdom4 reviews9.0“reception desk staff were uniformly excellent, courteous, helpful”- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
serving / buffet area got crowded
great selection and quality
Stayed in May 2024
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Reviewed: 17 May 2024
Angie
Ireland7 reviews10“An amazing short break that was enhanced by the wonderful staff in this hotel, we will be back.”- • Leisure trip
- • Family with young children
- • Double Room with 2 Double Beds
- • Stayed 1 night
- • Submitted via mobile
Nothing everything was perfect
The staff are amazing, so warm and welcoming. They were just so helpful and kind to our son who has a hip fracture, they went above and beyond to look out for him. Just listening to their interactions with other guests and each other, we could see they really make each guest special.
Stayed in May 2024
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Reviewed: 15 May 2024
Marisa
Malta68 reviews8 helpful votes10“Great chain hotel”- • Leisure trip
- • Group
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
Nice hotel with good service and after hours open bar where one can relax during the evening.
Stayed in May 2024
-
Reviewed: 14 May 2024
Davegr1
United Kingdom16 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Very clean, so close to everything. Always stay here when we come to liverpool.
Stayed in May 2024
-
Reviewed: 13 May 2024
Larraine
Malta3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Allocation on arrival
- • Stayed 4 nights
- • Submitted via mobile
As the hotel was very busy the chamber maids did not clean my room until I spoke to them that was after 3 days.
Good
Stayed in April 2024
-
Reviewed: 12 May 2024
Deborah
Australia62 reviews3 helpful votes9.0“Had a great couple of days taking in Liverpool and the accommodation was part of experience.”- • Leisure trip
- • Couple
- • Allocation on arrival
- • Stayed 2 nights
- • Submitted via mobile
N/A
Everything was really good room, facilities, staff, breakfast all were excellent. The location is really good - close to every where you want to be.
Stayed in May 2024
-
Reviewed: 12 May 2024
Jane
New Zealand1 review10“Real value for money, well thought out hotel”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Location Amenities Lots of natural light, huge windows in dining and lounge area Felt safe
Stayed in May 2024
-
Reviewed: 10 May 2024
Teresa
Ireland19 reviews2 helpful votes10“My favourite hotel in Liverpool.”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
There is nothing to unlike about the his hotel.My
Location of the hotel is excellent. The staff were excellent, so friendly and helpful at all times.
Stayed in May 2024
-
Reviewed: 8 May 2024
Etienne
Canada6 reviews8.0“Super great stay and much recommended”- • Leisure trip
- • Couple
- • Allocation on arrival
- • Stayed 2 nights
- • Submitted via mobile
Great location (super close to the train station- literally accros the street). The staff were great, always smiling and really welcoming. The breakfast was excellent and diverse. The room was big and quiet.
Stayed in May 2024
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