The only thing I didn’t like was the bathroom was a bit dated.

I liked the location, it was central to many amenities.The room was clean and the bed was big and comfortable.also I was giving a complimentary bottle of wine.

Stayed in May 2024

Only a short stay so did not Spend a lot of time in hotel

Location perfect for the venue we visited For a wedding

Stayed in May 2024

Spa staff were unfriendly and very unwelcoming. Would not book and spa treatments here.

Amazing breakfast. Friendly and welcoming staff. Arnel is amazing and went above and beyond every morning !

Stayed in May 2024

Nothing

The staff and facilities The view of tower bridge was amazing

Stayed in March 2024

The air con was not great a bit stuffy in the room

Friendliness of staff

Stayed in May 2024

Nothing

It was close to Tower Bridge, can’t fault anything about the hotel, I had a complimentary bottle of red wine in my room, which I was able to change for a bottle of white.

Stayed in May 2024

Bathroom sink was blocked but it was sorted out within the hour.

Great room, comfortable bed, great facilities, good food

Stayed in May 2024

No issues everthing was good

Great staff across the board friendly and supportive great job

Stayed in May 2024

Not saying that there is anything bad, but you could improved by adding LED motion sensor lights for the beds.

I loved the service and the room was OUTSTANING and even upgraded for us free of charge! The chefs were very nice and welcoming, greeted us into the restaurant kindly. Food is exceptional and loved the wide varieties. Prices are very affordable for one night. The swimming pool is very pleasant with relaxing atmosphere. I loved the fact that when you get underwater, there is no stinging in your eyes. Also liked the eucalyptus scent in the air and LOVED the spa and how you made it. Honestly this should be a 5 star hotel and i dont think there is anything better than this so far........

Stayed in May 2024

The room was huge, had everything we needed and more!

Stayed in May 2024

Nothing

Location, the hot buffet breakfast and the friendly helpful staff

Stayed in May 2024

From arrival to departure we couldn’t fault our stay. The location was perfect for our evening plans. The room was immaculate We didn’t eat at the hotel but the food looked good. We enjoyed a drink in the bar We used the pool although busy when we went it was still possible to swim and relax All the staff that we spoke with were polite and attentive We have made a second booking for later in the year.

Stayed in May 2024

Amazing hotel, staff was super helpful, perfectly located near a underground stop. Did not use any of their restaurants so cannot comment on these.

Stayed in May 2024

The bathroom would benefit from a deep clean.

The building is gorgeous

Stayed in May 2024

We had a great time at the Leonardo hotel, the facilities were excellent and so were the staff👍🏽 plus our room was amazing with great views of the city, the whole experience was great for our first anniversary.😊

Stayed in May 2024

High bath to climb into

Great Location and Great Breakfast

Stayed in May 2024

Could do with updating a little - bathrooms and some of decor etc. No radiators in bathroom to keep things warm. Art work very outdated.

bar and cafe good selection bed comfy enough! pillows to choose from view was good staff were good, friendly!

Stayed in May 2024

Staff, facilities and location

Excellent hotel. Friendly efficient staff, great location, superb facilities. Hotel if choice in London from now on.

Stayed in May 2024

In room bathrooms didn’t match the room, tiny bathrooms, ancient shower, not suitable for a family.

Lovely property, very comfortable beds, decent size room, smelled lush

Stayed in May 2024

Restuarant menu in the bar could have been better

Excellent

Stayed in April 2024

The only thing that I can think of is because we couldn’t change the air conditioner, we wanted more cold but it can be totally our fault not knowing how to change that.

Everything, pool very organised, there is time for children to go there, there is fast track, very clean. I loved the jacuzzi and both saunas. Excellent room, good space, bed very comfortable. I really enjoyed and will definitely come back.

Stayed in May 2024

Location and service was exceptional

Stayed in May 2024

Great facilities, pool

Stayed in April 2024

Bathrooms could do with being updated and modernised. They work fine and fit for use but I think other hotels have the upper hand with a more modern looking bathroom. The leonardo’s bathrooms are outdated black and white tiles etc but that’s personal taste I guess. Other people have made the same comments too. The member of staff who checked us into the hotel when we first arrived was very rude and blunt. We have stayed at this location 4 times now but if it was my first time it would’ve put me off returning. We had a complimentary breakfast courtesy of a manager due to some issues with our previous stay. The lady on the reception when checking in told me I was wrong about my booking etc. I had my confirmation email to prove what I was saying was correct and when I told her that I’d been in correspondence with Terry the manager prior to my booking regarding it she still insisted I was wrong. That was disappointing especially considering I was right, my booking I said I’d made was correct and that Terry had sorted and overseen it. Was disappointing to start the birthday celebrations off this way.

Booked for my girlfriend’s 30th birthday weekend. Breakfast is a full English buffet, cereal, salmon, cheeses, pastries, mini muffins, fresh fruit etc. such a wonderful feast and all fantastic quality items. Staff helpful and friendly.

Stayed in April 2024