The first night the room was very dirty with a broken toilet.

We liked the location and staff

Stayed in April 2024

Small room for two nowhere to hang anything or dry anything. No seat for vanity unit

Good breakfast

Stayed in May 2024

No restaurant for evening meal just extended bar meals

Location was great. Staff were friendly

Stayed in May 2024

I was so disappointed with my room. I have stayed in this hotel several times before but the room I was allocated on this occasion was horribly small and cramped with the TV diagonal to the bed and barely enough room to move from bedroom to en suite. It looks as if you have cut bigger rooms in half. You should warn your loyal customers about this. I had a serious accident recently with subsequent 3-hour surgery to my right arm. It is still painful and sensitive and moving around in that room was a nightmare

The communal areas of the hotel are lovely and the location is excellent. Also the food in the foyer bar has improved enormously

Stayed in March 2024

The rooms I got. I had to squeeze through to go to the bathroom each night

The area

Stayed in May 2024

Service was slow, bathroom overflowed

Location was great

Stayed in May 2024

Very small quarters. Didn't tell you about using the card key for power. Toilet seat was askew. Great location. Excellent breakfast.

Stayed in May 2024

I found the pillows quite hard on the bed

Location, swimming pool

Stayed in May 2024

There was a slight odour of drains emanating from the ensuite both nights. Drinks very pricey! A covered smoking area would be good.

I particularly like the convenience for Kensington High Street. The rooms were very clean. Great shower. Beds and pillows comfortable.

Stayed in May 2024

The bathroom in the room was tiny. The sliding door was cumbersome and noisy. Would be better with a sliding frosted door. The rooms lighting was poor, which was further enhanced by lack of natural daylight. The price of cocktails was on the pricey side

The breakfast was brilliant. The choice was excellent. It was tasty, hot, and plentiful. The staff at breakfast were friendly, helpful, and super organised

Stayed in May 2024

Room was quite small for 2 people traveling with suitcases

Location and courtesy of the staff. Cleanliness of the hotel was excellent

Stayed in May 2024

The pool was not accessible on our first day

Facilities were good and staff very helpful and attentive

Stayed in May 2024

We couldn't find the garden that features on the website photos

Excellent location, plenty of choice for breakfast. We didn't use any facilities or even the bar.m so can't comment. The bed was comfy especially after long days exploring. Staff were very attentive even with the amount of guests staying

Stayed in May 2024

Found the room uncomfortable

Good location to where we needed to be

Stayed in May 2024

Coffee machines did not work at breakfast.

Good spa facilities.

Stayed in May 2024

The lady taking our room number and seating us for breakfast .was bright cheerful and friendly each morning and interested in what we were doing and always wished us a pleasant day

Stayed in May 2024

The pool water was murky and the whole area smelt mouldy. Temporary ladies changing rooms were filthy. There were lockers with doors hanging off and dirty towels and paper tissues strewn over the floor. Very disappointing in a so called 'health club / spa area'.

Friendly staff. Great location.

Stayed in May 2024

The bed was very hard and I didn't find it comfortable.

Loved the location, great facilities with a restaurant and bar on site. Stage very friendly and helpful.

Stayed in May 2024

It would have been nice to have had herbal tea bags in the room. Most hotels provide them these days.

The hotel room and bathroom were impeccably clean, meeting my expectations. Every staff member I encountered exemplified excellence in service, readily assisting and addressing any questions I had. Their consistently positive attitude truly enhanced my stay, creating a welcoming and enjoyable atmosphere. It's often said that it's the people who make the difference in a customer's experience, and I must say, the staff at this hotel exceeded my expectations in that regard. It's been quite some time since I've encountered such genuinely friendly and accommodating individuals. The overall vibe I received from the staff left me with a strong impression that the hotel fosters a culture of warmth and hospitality, further enhancing the overall guest experience.

Stayed in May 2024

The Leisure facilities seem to be undergoing a re-vamp. Half the changing rooms were sectioned off. There were no locks on the lockers, so I had to take my wallet and phone into the gym and swimming pool area. The Sauna was also out of action. Swimming pool was a decent size, but the amount of chlorine was immense! You couldn't put your head under, but then again the kids were who were taking lessons (no disruption) Gym is clearly going through an upgrade. Tired and broken machines, with patched up plaster on the wall

The room was clean and the location for me was excellent. Right next to the Tube station. The breakfast was nice and plenty to choose from, albeit very busy, but plenty of tables available and I did not have to wait

Stayed in May 2024

Small twin room with toilet inches from bed....

Lovely friendly hotel.Clean and great organised staff at breakfast.

Stayed in May 2024

The gym, cardio equipments and the floors are very dirty, they only clean the floor and the spaces you see directly. The equipments are full of dirt and not checked for ages as it is my 6th time staying in this hotel. The personal trainers hired by some members are very loud and acting as if this is a private gym and it was annoying for the other clients of the hotel to workout. One member of the gym comes and turns the ventilator on during workout although the aircon is on. The room was extremely hot in May and we had to keep the windows open all day long. The breakfast is always the same and there are no healthy options to choose from.

The location and we were upgraded to a bigger room at the 8th floor

Stayed in May 2024

Negatives: For a 4 star hotel, both the sofa in the room and the carpet could do with a deep clean. The cleaning staff were also very noisy in the corridor on the first morning. The room is very small. No space for the suitcases. Conclusion: Despite the shortcomings, I would come back again.

Positive:The close connection to the Tube station, the great breakfast selection and the friendly staff

Stayed in May 2024

N/A

how big the actual size of the hotel was and the facility swimming pool starbucks if you love coffee like i do

Stayed in May 2024