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Reviews of Grey Street Hotel 4 stars

2-12 Grey Street, Newcastle upon Tyne, NE1 6EE, United Kingdom

#14 of 59 hotels in Newcastle upon Tyne

Guests' Choice

Review score

Based on 4117 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.6

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 27 May 2024

    9.0
    Great on Grey Street
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The teas and coffees weren't especially lovely or generous, and sound proofing with the corridor wasn't perfect. The historic building is grand and very characterful - but that's a bit lost with the decor. But these are just details.

    Fantastic location on the greatest street in the city. Smooth check in and out, friendly staff, and good facilities in the room. A comfy bed and bath, warm room and a nice view too.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Great trip and this is our second time staying here!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are a few sets of steep steps to rooms and also inside our room. It was fine for us but if you have disabilities you will need to book an accessible room

    Great location for the city centre and for restaurants and bars

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Enjoyable stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Bit of a bad smell in the hotel lobby.

    Comfortable bed and very clean bedroom and bathroom. Nice tv and plenty of pillows.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Loved the hotel staff friendly great location but was disappointed that the hotel Restaurant and the wine bar were closed for the two nights we were there 😢I booked the hotel In November last year it would have been nice of them To let me know about the work that was being done

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Great central city stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Exceptionally helpful and friendly staff, as you would expect from the people of northeast England

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There's wasn't anything I didn't like.

    Check in was quick and the gentleman checking us in was excellent. Gave us directions on how to get where we needed to be that night. He went above and beyond, unfortunately I didn't get his name. Great location, comfy beds and would definitely return. Thank you.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Deluxe Twin Room( Really good value for money)
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower Lift very small

    Location Room Size Staff Value for Money Comfortable Bed

    Stayed in May 2024

  • Reviewed: 22 May 2024

    7.0
    Excellent value for money and ideal location
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower in bathroom wasn’t great and the grout could be refreshed. Television wasn’t a smart tv which isn’t terrible however we were limited as to what we could watch while in the room at night. Unable to cast to television either.

    Room was clean and well presented and we were able to check in before 3pm!

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Superb as always, I will always stay here
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    No roof top pool ha! Nothing bad about the place at all.

    Superb location, I always stay here because its nice, clean and easy to get to. All the city surrounds this hotel. Walking distance to everywhere in the city.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    A really good place to stay for exploring Newcastle.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Nothing, everything was great

    Great location between the quayside and the town centre. Easy walking distance of Central station too.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Nice hotel in a fantanstic location
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights

    There was quite a noice from outside. Probably a airco unit. The bathroom is spacious, but personally i do not like shower fitted in the bath. In this case the showerhead was fixed to the wall which made standing under it almost impossible

    It is all about location. Between te city centre and the Quayside this must be the perfect location in the city, Nice old building too. Breakfast is freshly made and good quality. Rooms are spacious with comfortable beds, small desk and a lounge chair.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Excellent stay. Highly recommend
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing at all.

    Excellent location.Great bar and comfortable rooms. Staff were all excellent.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noise from the street but not much you can do about that.

    The room was amazing as was the breakfast.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    I will be returning
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very central, very comfy, looked great, breakfast was really good with a large selection on offer

    Stayed in May 2024

  • Reviewed: 15 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Upon arrival, staff gave me a wrong room number so had to go downstairs again. Wifi was very choppy. Unfortunately no plugs by the bed to charge my phone.

    Location is great. Rooms are very lovely.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Girls on reception great- great view
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room 19 was down steep stairs Ceiling in bathroom a bit naf

    Picked for location and price

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Have stayed before and would stay agian!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Slightly more attention to dust!

    Room was furnished to a good standard, bathroom was OK with shower over bath. Coffee/tea available. Complimentary water. The room was rather dusty and towel rail could have been cleaned better but overall we enjoyed the stay. Lots of steps up and down to the bedroom might not suit some people. Excellent breakfast choice.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Junior suite Nice big comfy bed, lovely shower, great central hotel

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    We were very comfortable, enjoyed a great breakfast and the staff were very friendly and efficient.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very clean and smart.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Friendly and helpful staff in a good location but needs some urgent upgrades to the rooms
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Unfortunately I didn't realise booking a standard double meant the bed would be so bad. The bed is one of the most important things during a hotel stay, I appreciate different people like different mattress but this mattress was so old it squeaked and echoed when you moved, we could feel the hexagonal metal springs jabbing into our side so the first night stay was terrible and not much sleep at all. I was quite upset as I could have stayed in a chain hotel with a much better bed for half the price. We did however ask reception for a mattress topper for the second night and the house keeping brought us a feather topper which some what helped disguise the springs a little better. It's worth also noting this is a small standard double bed so if you need more space, you would want to book a different room type. The shower was very small, I am small but this was a squash and the positioning of the shower head was very strange. The air con did not appear to work, we asked reception to turn it on for us but nothing seemed to come out and with it being a listed building you can't actually open the window to the outside only the inner PVC window. Which would be fine, except without the air con it was quite hot as we stayed in a bit of a heat wave. The room was a little tired looking and stains on the chair and carpets but overall it wasn't unclean just a little old.

    The location was great, expected road noise so this didn't bother us much. The exterior was nice and the hotel staff were helpful and friendly. The downstairs bar was very nice but we didn't get to try it out as they had an issue with card payments when we went in. But it seemed popular and had great decor. The room was a good enough size for a standard double. The room decor was nice with the historic building wallpaper. I'd consider staying again if the price was cheaper for what you get or an offer on an upgrade with better comfort. I was able to add an extra night prior due to train strikes the next day and I appreciated the ease of this as it was already stressful.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    I would recommend this hotel
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really .

    This is a perfect location for leisure and visiting Newcastle . It's a lovley boutique Hotel and very instagrammy ! The rooms are nice and have everything you need . The bar and breakfast areas are nice and the hotel has a good vibe . The staff were lovley all the girls from reception to the breakfast room were friendly. It's in the hub for nightlife and on a busy road but keep the windows closed and you're ok . We had breakfast which was good value .

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Thank you for a lovely stay, we really enjoyed it and would recommend.
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed size could have possibly been larger, although it was a double room, so to be expected. Doors closing a little noisy at certain peak times, but again only to be expected really. We enjoyed our stay.

    We liked the central location of the property. The staff were very accomodating and friendly. The room was clean, and had everything you needed. We liked the lovely restaurant/bar downstairs- very handy.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No issues.

    The staff at reception were very kind and helpful. I didn't get the lady's name who was at the desk but she was very friendly and went the extra mile to make us feel comfortable and assist us as we had our 1 year old with us. Room was perfect.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    perfection
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    it was pristine and the perfect size for us as a couple

    Stayed in April 2024

Showing 1 – 25

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