25-26 Craven Terrace, Hyde Park, London W2 3EL, Westminster Borough, London, W2 3EL, United Kingdom
#725 of 1,011 hotels in London
Guests' ChoiceBased on 387 hotel reviews
7.2Cleanliness
7.7
Comfort
7.7
Location
9.0
Facilities
7.0
Staff
8.6
Value for money
7.3
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Ericam
New ZealandOn the small side
Friendly staff, Fantasic location, 5 min walk to Lancaster gate tube, 10 mins to Paddington, 2 mins to Kensington Gardens, Across the road is a great pub for dinner "The Mitre" Clean rooms modern but ion the small side bathroom was modern but small but this is London! Great hotel overall
Stayed in June 2024
Reviewed: 1 June 2024
Arunita
IndiaThe room was too small for double occupancy
The facilities and cleanliness and location and the cordial welcome and helpful staff.
Stayed in May 2024
Reviewed: 1 June 2024
Aaron
United StatesThe room needs a little updating and some repairs to make it modern and functional.
The best features of this hotel room were the location and price. The hotel provides an exceptional value for its location in central London. The staff was professional, courteous and helpful.
Stayed in May 2024
Reviewed: 1 June 2024
Lewis
United KingdomIt basically does the job. A place to sleep and get washed. Must say it was clean. Windows are very thin and could hear people outside as if the window was open. Walls also very thin and could hear people talking next door and moving about the bedroom.
The 2 gentlemen at reception were lovely. Very central to Lancaster Gate tube station and of course Hyde park. Local restaurants,bars shops cafes on your doorstep. Pleasant area.
Stayed in May 2024
Reviewed: 30 May 2024
Magdalena
United KingdomThe room was a bit unkept. Tv wasn’t working at all.
Nice area, close to the city and good places to eat.
Stayed in May 2024
Reviewed: 30 May 2024
Caelan
United StatesA couple of dirty spots on bed sheets (blood)
Only a short walk from Paddington Station and Lancaster Gate
Stayed in May 2024
Reviewed: 29 May 2024
Jamie
United KingdomMy room wasn’t particularly sound proof and I was awoken by a strange drill like sound a couple of times during the night.
Just being around from Paddington Station it was in an excellent location. Room was clean, staff were friendly and excellent value for money. Would definitely consider using the hotel again.
Stayed in May 2024
Reviewed: 23 May 2024
Colin
United KingdomRoom on the small side.
Conveniently situated.
Stayed in May 2024
Reviewed: 20 May 2024
Bruce
IndiaIt's a little bit run down. That said, they were renovating some of the rooms while I was there. No help with bags on arrival or checkout. No fridge in the room or space to open cases. Cupboard doors had been removed and not replaced. Light in the bathroom didn't work.
Location is great. Staff friendly and talkative. Good shower and quite a quiet spot too.
Stayed in May 2024
Reviewed: 20 May 2024
Warren
United KingdomSmall room, only one side free to access the double bed.
Proximity to Hyde Park
Stayed in May 2024
Reviewed: 19 May 2024
Alison
United Kingdomexpensive for what it was with a very small family room
really good location to everything
Stayed in April 2024
Reviewed: 17 May 2024
Alison
United Kingdomlittle things like tele signal was poor , lights in bathroom above sink were exposed and having to ask for tea coffee etc each day
the room was as expected for London and the money
Stayed in May 2024
Reviewed: 14 May 2024
Mindaugas
LithuaniaNarrow bed. No fridge.
Very good location.
Stayed in May 2024
Reviewed: 13 May 2024
Midwaymetals
VietnamNil
The hotel is in a good location and walkable to Hyde Park and inner city locations, it is quiet and the rooms are reasonable size and comfortable with staff being friendly. The hotel is also within close walking distance to the main train station.
Stayed in March 2024
Reviewed: 11 May 2024
Claudia
Belgiumthe room very little and quite smelly (not enough air)
the location is great: close to undergrown metro stations, close to Hyde Park, restaurants
Stayed in May 2024
Reviewed: 8 May 2024
Eleni
GermanyHair in the douche cabin
Location is perfect. Comfy bed.
Stayed in May 2024
Reviewed: 6 May 2024
Amina
United KingdomThe staffs were amazing, location was great. For the price we paid I would have expected more for example the tv would not work, draw was broken. Other than that everything else was great!
Stayed in May 2024
Reviewed: 6 May 2024
Anna
United KingdomRoom needed updating, especially bathroom and shower, also tv should be bit bigger than 19inch when its on the wall, i wear glasses and even struggled to read anything on tv
Location and friendly staff
Stayed in April 2024
Reviewed: 6 May 2024
William
United KingdomRooms not sound proof.
Good location
Stayed in May 2024
Reviewed: 4 May 2024
Julie
United KingdomVery basic, small rooms that are tired.
Location is great, very quiet area with lovely cafes close to the property( which is good as no breakfast facilities)
Stayed in April 2024
Reviewed: 3 May 2024
Mehdi
United KingdomNothing
Very well located, simple honnest
Stayed in May 2024
Reviewed: 2 May 2024
David
SpainThe size of the room. In spite of being told we could have a cot for our baby, no cot could possibly fit in the room and be manageable, not even blocking the corridor
The staff was really friendly
Stayed in April 2024
Reviewed: 26 April 2024
Helena
SwedenVery nice hotel in a great location just one block away from one of the world’s greatest parks, Hyde Park. Close to the underground. Nice cafes and restaurants close by. Friendly and helpful staff. Comfortable room with a good bathroom. And, there’s a working elevator too.
Stayed in April 2024
Reviewed: 26 April 2024
Glenn
AustraliaRoom was a little tight for two people with luggage.
Good location, a short walk to the tube. Plenty of food options in the street.
Stayed in April 2024
Mexico City, Mexico
Klaipėda, Lithuania
Veszprém, Hungary
Yallingup, Australia
Finikounta, Greece
Käina, Estonia
Trabzon, Turkey
Mönchengladbach, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content