Helford Passage, Mawnan Smith, Falmouth, TR11 5LG, United Kingdom
#5 of 16 hotels in Falmouth
Guests' ChoiceBased on 348 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.3
Facilities
8.9
Staff
9.3
Value for money
8.2
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Charles
United StatesSome of the real estate looked like it needed renovation
All dining was excellent. The chef provided varied and delicious meals
Stayed in May 2024
Reviewed: 3 June 2024
Paul
United KingdomExcellent location for exploring the Helford Estuary, great for golf, fab food, staff amazing.
Stayed in May 2024
Reviewed: 20 May 2024
Janet
United KingdomBeautiful hotel set in large grounds. I was only staying for one night but there were loads of activities for longer stays. A very friendly, helpful lady on reception greeted me (my dog also thought she was wonderful). I had an u0graded room which was large and very comfortable. Both dinner and breakfast were very good.
Stayed in May 2024
Reviewed: 15 May 2024
Jackie
United KingdomNo dogs aloud in the lounge area which was disappointing. The pool area could do with a bit of an upgrade, and more loungers inside. The hot tub was not hot enough and children were in it which reduced the relaxing benefits of booking the spa.
Lovely location , hotel and grounds. Lovely decor and friendly staff
Stayed in April 2024
Reviewed: 14 May 2024
Maureen
United KingdomSone areas were in need of refurbishment
Position and the comfort of our room and the reception areas.
Stayed in May 2024
Reviewed: 30 April 2024
Geoffrey
United KingdomLift out of action and our splendid room wqas on the second floor. At 87 years old, that was not quite how we planned it.
The staff were all polite and cheerful, helpful without being pushy. Breakfasts were excellent. Canapes before dinner added a touch of style. The room(s) were spacious and comfortable. Swimming pool and grounds added gresatlly to our enjoyment.
Stayed in April 2024
Reviewed: 27 April 2024
John
United KingdomStaff exceptionally willing to please anyone with disabilities. Very good choice of food especially breakfast menu. Very pleasant, quiet, private foreshore.
Stayed in April 2024
Reviewed: 26 April 2024
Lisa
United KingdomSpa area and pool could be upgraded.
Lovely character of the building, beautiful grounds, clean and welcoming.
Stayed in April 2024
Reviewed: 25 April 2024
Cathy
United KingdomIdeally situated on the SWCP, good choice for breakfast, spacious room.
Stayed in April 2024
Reviewed: 18 April 2024
Neagu
United KingdomI only stayed for two nights, but I would definitely go back there. Very clean, very comfortable bed. Very close to Glenn Durgan and Trebah Gardens, which are worth visiting.
Stayed in February 2024
Reviewed: 18 April 2024
Michael
United KingdomAbsolutely nothing.
A fantastic world of its own complete with indoor pool, golf course, lovely gardens and of course the river. Add excellent food & hospitality - in short idyllic.
Stayed in April 2024
Reviewed: 17 April 2024
Simon
United KingdomCan't think of anything.
I was taken aback by the affordability (perhaps due to an out-of-season visit) and this was only magnified when I arrived to be given a very spacious room. There are large gardens that lead down to a quiet cove on the Helford River, and I nipped down for a pre-breakfast swim (hugely recommend it as a beautiful place for a dip). There are even hanging lines fitted in the bathroom so that you can dry swimming stuff over the bathtub (as well as a lovely shower). Breakfast was delicious, with lots of choices. The whole experience was excellent.
Stayed in March 2024
Reviewed: 16 April 2024
Jacqueline
United KingdomIt's a big hotel to clean but given the price expected it to be spotless. There was a layer if dust on the skirtingboard in our room and the showeres and pool area generally could have been cleaner.
Beautiful setting. Good sized, quiet rooms.
Stayed in April 2024
Reviewed: 10 April 2024
Fergus
United KingdomVery friendly staff, excellent breakfast, welcoming to dogs, walking distance to Helford River.
Stayed in April 2024
Reviewed: 7 April 2024
Jane
United KingdomHot tub just luke warm, could have been a bit hotter.
Beautiful room and great food. Very comfortable. Staff very friendly and welcoming.
Stayed in April 2024
Reviewed: 7 April 2024
Esther
United KingdomMe and my Dog were made to feel very welcome and the Hotel had excellent facilities for our four legged friends. Superb walks and sausages for breakfast!
Stayed in April 2024
Reviewed: 31 March 2024
Belinda
United KingdomThis is a beautiful hotel. The staff are very friendly and the swimming pool is a good size. The hotel is close the river so we were able to go on some lovely walks (with our little dog who was well catered for at the hotel.). Thank you, especially to the welcoming reception staff.
Stayed in March 2024
Reviewed: 30 March 2024
David
United KingdomWonderful grounds and gardens, large well-equipped room. Excellent breakfast cooked to order. Fantastic value for money.
Stayed in March 2024
Reviewed: 27 March 2024
Philip
United KingdomMenu was tailored for fine dining and required a specific dress code. The menu was also very fancy (strange). I had the breast of chicken which was tiny and a smaller amount of potatoes. I had the chef special deal and had a pudding all for £35! Breakfast did not start till 7 am that meant I could not have it as I needed to be on site at 7:30 am. The hotel is quite remote so popping out for your evening meal is a bit of a chore. I would suggest a menu that has the classics on it, fish and chips, steak, sausage and mash etc Something for your regular visitor.
Staff and room were excellent can’t fault it.
Stayed in March 2024
Reviewed: 25 March 2024
Cathie
United KingdomNot many veggie food options if eating in for a few nights
The staff were very helpful and friendly. We had a fabulous stay and squeezed in so much. We went down to see the river and met Roger from Helford river cruises who gave us an impromptu little boat trip (just to the pub🤣)in his own time
Stayed in March 2024
Reviewed: 21 March 2024
Robin
United KingdomNothing
All
Stayed in March 2024
Reviewed: 21 March 2024
Paul
United KingdomThere was nothing I didn’t like, the bed just didn’t suit my back. The staff and hotel are great.
The hotels location is nothing short of stunning. A beautiful riverside setting with ornamental gardens and golf course and beautiful dog walk routes. We had two rooms so saw two different styles. The first room was extremely well presented and luxurious and the second room was quite dated,this was the dog friendly room so kind of understand, however we’ve stayed in a few dog friendly boutique hotels where there isn’t such a standard change. The food was exceptional, we thoroughly enjoyed our steak dinners and the wonderful breakfast. All the produce was clearly local and was just so well cooked and presented.
Stayed in March 2024
Reviewed: 18 March 2024
Natasha
United KingdomSome decor is a little tired.
Friendly staff, great location and surrounding gardens, walk to river and foreshore,, good facilities. Breakfast was ace.
Stayed in March 2024
Reviewed: 13 March 2024
Nick
United KingdomOn first impression parts of the hotel appeared a little tired, but our view of this changed during the course of the stay. The room was recently refurbished and was very comfortable and clean. Likewise the bar and restaurant areas.
Good selection of well cooked, tasty, high quality food made with local ingredients. Friendly, attentive service, in particular in the bar.
Stayed in March 2024
Baton Rouge, USA
Cocoa Beach, USA
Amritsar, India
El Nido, Philippines
Kīhīm, India
Rome, Italy
Singapore, Singapore
Ulverston, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content