WE FORGOT MY HUSBANDS DESIGNER WEDDING RING, REPOERTED THE INCIDENT SAME DAY, THEY NEVER GOT BACK TO ME AND WHEN I PRESSURED FOR IT I WAS TOLD THEY COULDNT FIND IT. I AM VERY SURE THEY FOUND IT AND SOLD IT, AS ITS A BULGARI RING AND WOULD SELL FOR 500£ ON THE BLACK MARKET, SO I ADVICE ANYONE STAYING THERE NOT TO FORGET ANYTHING, MAKE SURE YOU SEARCH EVERYWHERE BEFORE CHECKING OUT, SECONDLY THE HOT WATER WAS AN ISSUE, THEY USE AN OUTDATED BOILER AND THE HOT WATER WAS OFF AND ON, THOUGH THEY ALWAYS SENT A GUY TO COME SORT IT OUT WHENEVER WE NEEDED IT.

I LIKED THE DECORATION. ALSO THE SPACE WAS OKAY AND LOCATION WAS PERFECT

Stayed in April 2023

Uncomfortable beds, limited lines, poor hot water for shower.

Location, value and size.

Stayed in April 2023

i had a hard time taking shower with cold water in the winter!! that was the only thing I didn’t like otherwise, everything was amazing.

clean, nice, cozy, and good location.

Stayed in December 2022

I found that i could not use some electrical appliances properly such as coffee machine, Shower / Water Heater.

Stayed in May 2024

The host was very accommodating and responding to my messages as needed.

Stayed in January 2024

Climb a lot of stairs with baby. Not safe at all. Living room wasn’t very clean.

Location. Beds mattress.

Stayed in December 2023

Is perfect. Amazing

Stayed in November 2023

All fine :)

Super location and very comfortable apartment, love the bed 😴 🤤 🛌

Stayed in August 2023

Hot water sometimes malfunction. You have to be ready for another deposit fee.

Good location, clean, nice decoration and facilities. Thank God we got 1st floor.

Stayed in July 2023

I have been a booking.com client for a while and this is the first time that I'm writing a review... complaining! Basically, prior to entering the accommodation on our arrival, I didn't know that I had to submit the copy of my passport, share my bank card details with someone I don'tknow, pay a deposit through the phone and fill in a registration form online before the address of the accommodation could be shared with me. The lady who I spoke to on the phone refused to give me the accommodation address so that the airport taxi could drop us off at or close to the door, at least. I had to wait somewhere on the streets with my family (three kids and an infant) for a few hours with a lot of luggage, before the booking was confirmed and we were allowed to enter the apartment, carrying our luggage from quite far away. Then, I didn't know that I was on the terrace (3rd floor), there is no lift, and the stairs are quite narrow, with no one to help. Just me, myself and I. That was quite an experience!

The apartment is clean and met our expections.

Stayed in July 2023

we received help from a lady named Gina which meet us at the property for a meet & great

Stayed in May 2023

nice location and the apartment is very nice inside :)

Stayed in May 2023

If I could give 0 I simply would based on this experience! I travel to London atleast once a month for a break away or to work and I have to say this has definitely put me off! Lesson learnt to make sure you read every single detail when booking with booking.com- this company is by far the worst company I have ever dealt with in my professional career. Myself and my partner decided to take a short stay in london with our 1 year old child and boy what a mistake using this company! From professionalism before the stay to the actual stay I am actually horrified to say the least! On booking.com there was no information about an upfront deposit of £450.00 and when contacting the company to make them aware that this was not possible and I didn’t have that money until we got to the property I was told “my boss won’t let you cancel and you won’t have your money back” so I was forced into financial difficulties even before we arrived in London. We arrived at the property at 2:30 on Monday 13th Feb (arrived early as we was told we were on the third floor with no lift and we had to carry 2 large suitcases and child and a pram) whilst entering the property I was taken back as there was no lights on at all so we had to use our phone torches to move around the property? No light switches were even working? Apparently in confirmation it states when booking that the apartment is on 3rd floor (yet to find this as this information is not on booking.com) our experience just grew from worse to worse whilst staying here- NO HOT WATER ( WE HAVE A 1 YEAR OLD STAYING WITH US ) had to ring twice for a “handyman” to come fix the boiler the boiler would work for about a hour then cuts off this was a major concern as we had a 1 year old child with us?- the apartment had a smashed back panel on the door which was a concern but everything was shrugged off in conversations!

nothing- avoid!

Stayed in February 2023

the beds weren’t very comfortable and the shower temperature was generally cold and unable to change

great location and had everything we could need for a weekend away. nicely decorated and clean

Stayed in February 2023

nothing

the property is in a great location and has everything you could need. The staff at city stay aparts are extremely helpful and I found no problems at all with the service they provided I would definitely recommend them

Stayed in February 2023

Great location, comfortable apartment, quiet and well kept. My stay was smooth and enjoyable from start to finish.

Stayed in November 2022

* Some important facilities in a poor state, e.g. unstable cot, mouldy washing machine giving clothes a terrible odour after washing cycle, not a particularly safe lock, a poor Wifi connection that only supports 1 device, just 1 towel per person. * The bathroom probably has a hidden leak and water comes out from between the vinyl tiles of the floor, making everything filthy. * The apartment we were given was on the second / third floor without a lift and super narrow staircases. We were under the impression that we had booked a ground floor apartment judging by the photos that we spent hours looking at, and we were told by the property managers that we didn’t pay enough attention to distinguish multiple apartments under the same listing. * There is no light at the entire staircase and it’s completely dark. Accessing the apartment with a child wasn’t safe for us. * We were surprised by the attitude of the property management representatives towards these shortcomings when we got in touch. They were aware that there was no light at the entire building’s staircase and they just let us self check-in knowing that we were a family with a toddler and would find ourselves in a dark building at night. * Communicating with the property over the weekend is challenging because they don’t work. So if one is faced with a question, they just have to wait till Monday.

* Good location * Self check-in * Good space for a family with 1-2 kids * Warm * Ample daylight

Stayed in November 2022

Upon our arrival and for the duration of our stay we had no hot water and the heater leaked puddles all over our floor. There is also a smell within the apartment that reminds you of mold or water damage. I’m comfy beds and the apartment is not in top shape.

The host was kind and communicative and the decor was modern.

Stayed in November 2022

check-in was only until 10pm for the key collection, perhaps this can be pushed to a bit later as for work we normally arrive around that time or later in some cases :( but obviously you can enter or leave later once you are inside :)

Great location and nice and organised apartment, typical Victorian house outside but nicely decorated inside and the kitchen had all the basics for our short stay.

Stayed in November 2022

Nothing

The apartment was clean and nice inside and a very short walk from the station, we stayed in the 1bed apartment which is in the top floor but it was nice and quiet, the lady from the company also mentioned there is a 2bed in the ground floor which it works great as we travel often for work. The heating at first was hard to use ( as per a review i thought it was not working ) but they explained me how to do it and it was all fine.

Stayed in December 2022

no baby cot on arrival . had to ring to get it for the second night of my stay. baby had to sleep in the bed . boiler turned off and water wasn’t heating properly to have a warm shower. sofa bed was also not folding out had to get maintenance guy to help. i would prefer if there was a welcome message on arrival to at least show guests how to work the basics for their stay. it felt like we were completely left to our own devices

clean and central

Stayed in November 2022

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in July 2023