Avenida San Ignacio de Loyola, 9, 16002 Cuenca, Spain
#20 of 27 hotels in Cuenca
Guests' ChoiceBased on 314 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.4
Facilities
8.0
Staff
8.6
Value for money
8.0
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 23, 2024
Andrew
United KingdomAir Con not working
Room very comfortable. Restaurant good. Underground garage for secure parking of motorcycles
Stayed in May 2024
Reviewed: May 22, 2024
Dave
United KingdomShame the onsite car park was full
Stayed here before. Good Hotel.
Stayed in April 2024
Reviewed: May 13, 2024
Xinru
United States of AmericaThe breakfast was average
Excellent location with private parking (we reserved the spot before arrival). The front desk was very friendly and helpful. Our room was clean and quiet.
Stayed in May 2024
Reviewed: May 4, 2024
Steven
United KingdomOnly nice restaurant evening meal
Nice hotel very busy which is good for the area. Helpful staff. Disappointed evening restaurant not open but cafeteria was. Breakfast was served in restaurant excellent
Stayed in May 2024
Reviewed: May 2, 2024
Richard
United Kingdom..the cost of parking was steep as was the room cost for a 1 night stay when time is tight - stay longer to get really good value..
..a modern 4 star, well run hotel..lovely food at the restaurant..good room amenities although don't expect - as you near the North coast and the ferry - English speaking t.v.
Stayed in May 2024
Reviewed: April 24, 2024
Jane
United KingdomComfortable clean rooms, good bar and food
Stayed in April 2024
Reviewed: April 23, 2024
Phillip
United KingdomThe menu del dia was a bit disappointing for the price we paid, but this is a minor issue. The hotel and its price more than made up for it.
The hotel is within easy walking distance of the old town, but in part of the new town that is very attractive and where there are plenty of nearby options for food and drink popular with local people rather than tourists, whether Spanish or foreign. The bus to the high-speed station arrives and departs nearby and the facilities in the room we had were very good.
Stayed in April 2024
Reviewed: April 22, 2024
Philip
United KingdomN/a
Stylish
Stayed in April 2024
Reviewed: April 18, 2024
Mirian
SpainThe hotel needs to be done up. The furniture is a bit old.
The hotel location in the centre
Stayed in April 2024
Reviewed: April 9, 2024
Iszatt
United KingdomThe restaurant was closed both nights we stayed so had to eat in the cafe. There are restaurants close but many decent ones closed on Sunday evenings. Bedroom too warm for us. Cleaning could check behind doors and under the bed.
Check in and reserved parking good. Not as close to old town as expected. Nice walk though. Down to the river then follow it to the bridge and over to the old town. Room was good but pretty warm at night as air-con not too good.
Stayed in April 2024
Reviewed: April 7, 2024
Redbaron
United KingdomNothing
Good location for old town, secure parking
Stayed in April 2024
Reviewed: April 6, 2024
Geoffrey
United Kingdomparking good , room comfortable and clean . central area
Stayed in April 2024
Reviewed: March 27, 2024
Peter
United KingdomOk
Stayed in March 2024
Reviewed: March 26, 2024
Joseph
United KingdomN/A
Hotel was convenient, very clean and staff pleasant and helpful.
Stayed in March 2024
Reviewed: March 23, 2024
Moira
JerseyNo tea and coffee making facilities in room.
Location was great.
Stayed in March 2024
Reviewed: March 9, 2024
Brittany
United States of AmericaLocation could have been better, but we didn't understand the layout of the city before we travelled, so that is on us.
Hotel was walking distance to all the things we wanted to see—between the more touristy old town and the more contemporary part of town. Room was just fine, nothing special.
Stayed in March 2024
Reviewed: March 5, 2024
Rob
United KingdomNothing I didn't like
I was travelling by motorcycle and the hotel was able to offer an option for private parking which was great for me. Checking in and out was easy and quick. An early breakfast time suited me.
Stayed in February 2024
Reviewed: March 2, 2024
Richard
United KingdomInitially we asked for a quiet room, sadly this wasn't the case so we changed rooms, this was then ok. Hotel said it has parking but look carefully!!! You have to pay for parking, and you have to book a space. There aren't enough spaces for rooms, and you'll be made to park in the street, which gets really busy and we drive around for ages looking for a space, had to leave the rental car in a loading bay for the hotel as no other option. The young lady on reception was argumentative and rigid in her unwillingness to help us as customers. We spoke to Manuel who helped us (otherwise we wouldn't have stayed). So he saved the day.
Bed was comfortable Restaurant staff great,food ok. Especially the cheesecake. Hotel manager Manuel was really helpful and proactive with helping us solve a problem with parking.
Stayed in February 2024
Reviewed: January 22, 2024
Pichanuch
ThailandThin wall... heard some morning love-making activity from the neighbors :)
The bed was super comfy! The bathroom even had eye makeup remover which was very thoughtful! Never seen that anywhere :) great touch indeed. The parking garage is small but manageable, equipped with Electric charging for no charge so that was a bonus!
Stayed in December 2023
Reviewed: January 8, 2024
Janis
United KingdomEvening meal options
Dining room in the evening was closed we had to eat in their cafe bar food was menu del dia or pizza both were horrible
Stayed in January 2024
Reviewed: January 2, 2024
Schumacher
United States of AmericaWe had two issues with our room. One is that it was impossible to control the temperature in the room. It was warmer than comfortable, and it made sleeping difficult. The second was on New Year’s Eve. We began to smell cooking food in our room. It smelled like food being prepared in a fryer. That smell permeated the hallway and our room. It was not pleasant. It did not dissipate until the next day. Not sure where it was coming from. Could it have been someone cooking in their room? I can’t imagine that being the case but who knows.
The location was terrific, and it was a very good value for the dollar. The food was excellent.
Stayed in January 2024
Reviewed: December 20, 2023
Luisa
SpainThe restaurant. Location not so good.
Staff, the room, parking in hotel
Stayed in December 2023
Reviewed: December 3, 2023
Mohd
MalaysiaGood hotel and nice view
Stayed in December 2023
Reviewed: November 24, 2023
Mark
United KingdomLocation good but a very steep walk from the old quarter…. Good exercise though!
Efficient staff, good value for money given the time of year, on site car park
Stayed in November 2023
San Genesio Atesino, Italy
Sankt Anton am Arlberg, Austria
Neptun, Romania
Hampton, Canada
Sneem, Ireland
Fuzeta, Portugal
Tallinn, Estonia
Toro Amarillo, Costa Rica
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content