Sanchez Bustillo, 3, Centro, 28012 Madrid, Spain
#260 of 538 B&Bs and Inns in Madrid
Guests' ChoiceBased on 358 hotel reviews
8.0Cleanliness
8.3
Comfort
8.0
Location
9.5
Facilities
7.6
Staff
8.5
Value for money
8.5
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Caro_rayna
PanamaN/A
Location, price.
Stayed in May 2024
Reviewed: 17 May 2024
Saad
CanadaThe hotel needs to be renovated as everything was old.
It’s location was great! It was a decent hostal or hotel. It was clean but not super clean.
Stayed in May 2024
Reviewed: 16 May 2024
Joanna
AustraliaNil. All good.
After 32hrs door to door from Australia, I couldn’t have ask for more. Walking distance from Atocha (central) train station, which is 45mins from airport, the Hostal was clean and quiet. Shared bathroom was modern and there was a sink in my room! Value for money!!!
Stayed in May 2024
Reviewed: 14 May 2024
Daniel
United KingdomExcellent location, clean rooms and facilities
Stayed in May 2024
Reviewed: 6 May 2024
Elena
ItalyVery thin walls
Central location
Stayed in May 2024
Reviewed: 9 April 2024
Gabriel
United KingdomBed and room overall are very basic , but run again you're paying 50 euros a night
Location
Stayed in April 2024
Reviewed: 7 April 2024
Yurena
SpainShower a bit small
Cleanliness
Stayed in April 2024
Reviewed: 1 April 2024
Carlos
SpainLocation
Stayed in March 2024
Reviewed: 25 March 2024
Irene
United KingdomEverything was okay
Great location for us, very near Atocha and a metro station Good value
Stayed in March 2024
Reviewed: 23 March 2024
Gustavo
United StatesBecause my room was facing the museum, it could get noisy in particular in the morning due to repair/construction vehicles working on the Sofia Museum front.
Great location, close to Atocha station and metro. Opposite Reina Sofia Museum.
Stayed in March 2024
Reviewed: 14 March 2024
Barry
IrelandThe walls are quite thin and the reception buzzer can be heard throughout hotel
Clean and fairly central, next to sofia museum
Stayed in March 2024
Reviewed: 6 March 2024
Angulo
United StatesThere’s nothing I didn’t like
The rooms were comfortable and spacious, also very clean.
Stayed in March 2024
Reviewed: 5 March 2024
Balsa
MontenegroSometimes can hear noises from other rooms but not that big of an issue.
Amazing location,right next to two metro stops.The staff is very helpful and nice.Great value for money.
Stayed in March 2024
Reviewed: 22 February 2024
Jane
United KingdomNo staff there to welcome you! I am old and it took me ages to self check in on line
All very clean, new looking and comfy. Excellent instructions for getting in and slef check in
Stayed in February 2024
Reviewed: 20 February 2024
Thomas
SpainThe main problem was smoke from the plaza (with the restaurant) wafted into the room. The pillow is one large pillow and it is thin.
I could see the entrance to Reina Sofía from my window. The sun coming in the window made the room very hot but the A/C worked very well. There is a bar next door and I heard noise but it ended before I went to bed. This is a hostel. It is bare bones. But the rooms are very clean, larger than what I have ever seen in a hostel. There is one bathroom for everyone so if it is busy there may be some issues but I was there in the off-season so I only had to wait once for less than two minutes.
Stayed in February 2024
Reviewed: 15 February 2024
Ayşenur
TurkeyThe address pinned on the map was incorrect. There is also another hostal named Hostal R. Fernandez and interestingly the name plate of this hostal is just Hostal Fernandez. So I needed to walk around carrying my heavy bags. It was such a desperate moment. And the staff can't communicate in English, it's also disadvantage. I stayed overnight and left the next morning. So I just slept and left.
The location is good, so close to Atocha Train Station.
Stayed in February 2024
Reviewed: 10 February 2024
Irina
United KingdomWeird smell, we stayed twice, first time it smelled like sewage, second time - I cannot describe, like rot mixed with mould
Location, location, location The gentleman at reception was very nice Room was clean
Stayed in January 2024
Reviewed: 27 January 2024
Karlis
NorwayShared bathroom outside the room, but we knew it so no complains there!
Perfect location, amazing balcony, early check i as we came straight from Dominican Republic so we were not so keen to wait, but no problem here. The best value for money!
Stayed in December 2023
Reviewed: 11 January 2024
Sofya
RussiaStrange smell in the corridor, but this relates not so much to the hostel as to the ancient building
Excellent location - Prado Museum, station and center, cleanliness, caring staff, comfortable rooms. One room had a balcony and a view of the skating rink!
Stayed in January 2024
Reviewed: 31 December 2023
Olagoor
PolandI had a very dark room with the window to a very narrow courtyard well, so it was dark all the time in the room.
Perfect location, confy bed and big bathroom. Although the staff does not speak English, everything was perfectly organized, and they were very open to understanding you.
Stayed in November 2023
Reviewed: 18 December 2023
Mcallister
United KingdomSmallest bathroom ever but for the price I squeezed in ok
Clean room and comfy bed and good location
Stayed in December 2023
Reviewed: 15 December 2023
Berenice
MexicoThere's only one shared bathroom.
It's near to the Puerta de Atocha train station .
Stayed in December 2023
Reviewed: 12 December 2023
Jia
MalaysiaNothing given the price tag
The room was basic, clean & comfortable. We were given a room even when we arrived somewhat early in the day - great service!
Stayed in December 2023
Reviewed: 9 December 2023
Wagner
BrazilBed mattress too soft
Location near atocha Station Confortable room Shared kitchen Friendly employee
Stayed in December 2023
San Francisco, USA
Bad Wiessee, Germany
Nha Trang, Vietnam
Chrani, Greece
Pran Buri, Thailand
Banja Luka, Bosnia-Herzegovina
Lanzhou, China
Bournemouth, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content