There was no elevator but luckily our apartment was on the second floor and not higher up. There was noise from the street below but the windows shut out the sound.

The apartment was very centrally located, steps from Puerto del Sol and had a nice view of the street below. We had two Metro stops nearby as well as a department store, shops and a grocery store. The apartment was clean and we were offered a free extra cleaning halfway through our stay, which was nice. We liked the size of the apartment and the living room which had a sofa, table and chairs. The staff in the nearby office were friendly and accommodating. They stored our luggage before check-in time. Bonus: the apartment is above a bakery/candy store, so we could sometimes smell the aromas of freshly-made treats in the evening.

Stayed in April 2024

Check in was not quite easy as the reception is not open 24/7. Also, the apartment is on the 4th floor and there is no lift ( however it was mentioned when we did the booking). Another thing to mention is that the cleaning was not great.

The location was great as it is in close proximity to all main facilities and most popular landmarks;plaza del sol, gran via and the palace. The wifi connection was excellent.

Stayed in May 2024

Apartment is in a fabulous location. Clean and tidy. Lucia in the office was very helpful and gave us some great recommendations. Thanks Lucia!

Stayed in March 2024

While the room itself was satisfactory, there were areas for improvement, particularly in the bathroom. The water pressure in the shower was disappointingly slow, which made for a less than ideal bathing experience. Furthermore, the cleanliness of the room left something to be desired; it could have been better maintained. Overall, if you're primarily focused on location and don't mind overlooking some minor issues with the room, this hotel could be a suitable choice for your stay. However, if you prioritize a pristine bathroom and immaculate cleanliness, you may want to consider other options.

I recently stayed at this hotel and overall had a decent experience. One of the highlights of this establishment is its fantastic location. Situated in close proximity to numerous restaurants, bars, and with easy access to the metro, it's a convenient spot for travelers looking to explore the city. Additionally, many central squares are within walking distance, making sightseeing a breeze. Metro station 2 minutes walking from the property.

Stayed in March 2024

The location was awesome! All Madrid's main sights were right next to the place. However there still wasn't much noises coming from the street. There was plenty of space for 5 persons.

Stayed in February 2024

Cleanliness and location, is close to the Sol train station

Stayed in December 2023

The upkeep is a bit lacking, could be better. Paint was damp and peeling in some areas. Price seemed high overall but then, the location is like that.

The location is superb. Right on the plaza of Sol, a few steps to the metro. The facilities were good. Staff is well mannered and helpful..

Stayed in December 2023

We were on the 5 floor. There was no lift, was OK. But: There was NO wifi at all. There were no windows to outside. And we expected bigger room (because of the pictures)

We like it . The room has everything. It was very clean. The perfect location! The beds were great!1

Stayed in December 2023

4 flights of stairs if I forgot something 😀

So central Staff so informative

Stayed in October 2023

Position

Stayed in September 2023

I knew there would be no elevator prior to arrival. While it wasn't too difficult for us, I can see how the staircase may be difficult for travelers with suitcases or who have difficulty walking up stairs. One thing to note, as we were there during Pride celebrations, the street was very loud between 1am to 4am. The area is quite busy for locals and tourists, so it can become loud well into the night.

Fantastic location! Overall, a good stay for 3 nights in Madrid as it is close to the lively parts of the city and within walking distance to most other attractions. In the apartment, I liked the amount of space we had as a family of 5. The two showers were also quite useful. The hosts are easy to communicate with via WhatsApp. The reception was just around the corner too, so it didn't bother me that I had to go pick up the key.

Stayed in July 2023

When we arrived there was only one knife! That was fixed quickly. Both bathroom and kitchen sinks didn’t have plugs that worked. And whilst we knew there wasn’t a lift, I think people should be warned just how many steps are involved. We were lucky to only have small suitcases And we are fit

Convenience to attractions, kitchenette, very comfortable bed

Stayed in May 2023

Beds were very noisy. As soon as you move the springs squeak.

Great location.

Stayed in April 2023

but loud during the night (not from outside but more from other guests coming back at 3am) but it’s expected in this location no soap, kitchen and sofa not in the best state, but we were there to go out not to sit in so it was fine

super central, great customer service, comfy beds

Stayed in April 2023

All good

Location great.... a welcome pack would be a nice touch..

Stayed in April 2023

clean, excellent location

Stayed in March 2023

5th floor & no lift. Would have been good if reception opened earlier on day of departure.

Arrived before check-in time, but could leave suit cases in the reception, so our time in Madrid could be maximised!

Stayed in March 2023

Water pressure in the showers was not that good, but it was a minor issue. Maybe missing some uttensils, like a sponge for the dishes but a market was nearby so it really isn't a big deal. :)

Location, location, location :) We stayed for 4 days and didn't need to use public transport at all, everything is walking distance from the flat. Their offices where you pick up the keys before your stay are less than a 5 minute walk from the appartment. Third floor with no elevator, we didn't mind at all. The place was clean and comfortable. Overall a great value for the price. :)

Stayed in October 2022

No proper windows

Excellent communication Excellent location Nice flat Well equipped Clean

Stayed in October 2022

Was rather warm and the air con wasn’t the best and was leaking.

Great location! Walking distance to many bars and restaurants. Close to everything we wanted to see and the metro. Lovely balcony.

Stayed in August 2022

We had no heating during one afternoon and evening and there was no way to contact the company during that time

Great location. Comfortable rooms

Stayed in March 2022

Noise insulation is very poor: in every night we have to hear loud noises. Drunken people, fighting, partying. Not good.

Suberb location, roomy and comfortable.

Stayed in March 2022

First of all we got to the office to check in and then we had to walk where the property was which it wasn’t that closed. The person who attended me didn’t even ask if we needed help , we had to walk with the luggage and to my surprise there was no elevator we were on the third floor and there was like four stairs with about 30 steps each A/C wasn’t the best . I don’t recommend this place at all

Stayed in May 2024

The apartment needs some updating. Everything is a bit worn down, especially the towels. The showers aren’t great and hot water wasn’t constant.

Great location and helpful staff.

Stayed in April 2024