Steinstraße 13 , Stadtmitte, 40212 Düsseldorf, Germany
#87 of 199 hotels in Düsseldorf
Guests' ChoiceBased on 522 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.2
Staff
8.8
Value for money
7.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Sonia
GreeceThere was a glass toilet door which did not really close... I found the price a bit high comparing to the size of the room we had. Also finding the room was quite challenging because of the stairs, considering I am pregnant and had to move my luggage up and down.
The hotel is in the a very good location and its nice you can enter the building directly from the mall. Th hotel lobby is very well decorated with a nice terrace. The bar offers everything including very good coffee.
Stayed in May 2024
Reviewed: 18 May 2024
Yves-alain
SwitzerlandVery friendly staff. Cool interior design and easy check in-out process
Stayed in May 2024
Reviewed: 8 May 2024
Ahmet
TurkeyMost of the international channels of the TV did not have signal. The room could be larger.
Without any exception all the people at reception were helpful. Wi fi works without any problem. Location was perfect.
Stayed in May 2024
Reviewed: 2 May 2024
Cansu
NetherlandsNot separate bathroom/toilet
Really nice hotel, loved the decoration
Stayed in April 2024
Reviewed: 19 April 2024
Joerg
GermanySeveral staircases to climb. Rooms had windows only with “wall view” towards the yard / aircon area.
Super Hip, design focus, great lobby and restaurant / Cafe / lounge. The music theme and the “open guitar” station lends a really cool character. The service team was outstanding and gave a super positive and energized vibe
Stayed in April 2024
Reviewed: 15 April 2024
John
IrelandFloor -laminate was peeling.
Location and Staff.
Stayed in April 2024
Reviewed: 13 April 2024
Iris
GermanyLocation within a shopping mall was confusing at first.
Excellent location, walking distance to Train Station, Königsalle. Quiet room, high quality breakfast choice, light and airy room. Nice design over all.
Stayed in April 2024
Reviewed: 20 March 2024
Frederik
GermanyA bit tricky to find at first, no discount on parking in the buildings parking lot, bathroom is stylish but not very functional
Nice design, very central
Stayed in March 2024
Reviewed: 17 March 2024
Georgios
GermanyPerfect location; nice facility; large room.
Stayed in March 2024
Reviewed: 4 March 2024
Philip
United KingdomN/A
Central location. Good breakfast
Stayed in February 2024
Reviewed: 21 February 2024
Galliano
ItalyNone
The location and the staff
Stayed in January 2024
Reviewed: 19 February 2024
Marina
RussiaThe only thing I didn't like was the very slow service in the cafe. I waited 20 minutes near the bar with 4 staff, only one of whom was apparently busy. In response to my remark, a young guy with dark hair and glasses said that I shouldn’t order drinks if I’m in a hurry. In my opinion, it is absolutely unacceptable to treat guests this way.
Stylish, clean, modern hotel, central location. Cozy cafe bar with indoor and outdoor seating. The hotel has a very pleasant smell, the room has two types of shower gel with a pleasant aroma, shampoo and conditioner.
Stayed in February 2024
Reviewed: 31 January 2024
Negin
United StatesThe staff are not nice… they had a a lot of attitude! The rooms have 2 towels only! If you are girls traveling and need more for hair, you defiantly need to ask daily!
The location is amazing. Walking distance from the shopping area and restaurants
Stayed in January 2024
Reviewed: 23 January 2024
Steven
South AfricaLocation was perfect to visit the Christmas markets and explore the old town. Good breakfast with really friendly and helpful staff. Rooms were clean and comfortable. The unique speakers in the rooms was a plus.
Stayed in December 2023
Reviewed: 21 January 2024
Neil
United KingdomNo hot drink facilities in room.
Nice design, centrally located, good customer service
Stayed in January 2024
Reviewed: 17 January 2024
G
Netherlandsthe way the shower was located in the room
warmed toiletseats
Stayed in December 2023
Reviewed: 15 January 2024
Giray
Turkeyroom service noise did not let me sleep long...
reception-bar staff was very kind...
Stayed in January 2024
Reviewed: 10 January 2024
Bogdan
RomaniaLack of slippers, no mini-bar, insufficient drinking water in the room
The location and the breakfast
Stayed in January 2024
Reviewed: 10 January 2024
Triantafyliia
NetherlandsThere was something wrong with the heating in the room. We were getting very dry skin and throat
Stayed in December 2023
Reviewed: 4 January 2024
Ben
United KingdomBreakfast had a nice range of continental food, breads, pastries, fruits, cold meats, etc… but no cooked selection.
Perfect location, very safe and secure. Clean reception and rooms and nice 24hr bar, with friendly staff.
Stayed in December 2023
Reviewed: 31 December 2023
Jorg
NetherlandsThere was only one glass in the room, although we got a second one after asking. The bed was made up in a funny way and not everything in the galley worked.
Nice hotel (concept), excellent location. Staff member Heidi was very kind, the lady in the morning did not have her best day. The room was quite big, but the shower and toilet cube is a bit small. However, good value for money and 5 star location.
Stayed in December 2023
Reviewed: 30 December 2023
Celine
NetherlandsThe room was quite warm. Would expect it to be very hot on a summers day.
Good location, friendly staff, nice room, cozy bar. Loved the reward (a free drink) for opting out of cleaning the room.
Stayed in December 2023
Reviewed: 28 December 2023
Kema
NetherlandsNice staff, good rooms, good location.
Stayed in December 2023
Reviewed: 27 December 2023
Bo
NetherlandsThe only thing that i didnt like was that there was no parking place, so parking was very expensive. Also because of the modern aesthetic of the building there was no privacy with the toilets and shower, because its all made of see through glass.
It was a very beautiful and clean hotel. The staff was very nice and helpful. I just loved how the aesthetic was. The quality was perfect for this price range!
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content