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Reviews of ibis Hotel Frankfurt Messe West This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Breitenbachstraße 7, Bockenheim, 60487 Frankfurt/Main, Germany

#147 of 242 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 174 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    8.0

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Business trip
    • Group
    • Twin Room
    • Stayed 3 nights

    room was comfortable, breakfast was tasty

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    location and clean

    Stayed in January 2024

  • Reviewed: 30 November 2023

    8.0
    It was wounderful stay and I will return back, hotel in general is nice.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    - Door access was not working for 2 nights. - Heating system is not working well in the room specially at night you will feel little cold. - 2 beds are engaged together, that means most of the night you will feel that your mattress is moving out the bed and you need to return it back in order to sleep nicely. - 1 elevator, and in some rush hours you have to wait. - Bathroom is small .

    - Location is very excellent. - Staff are very nice , cooperative and friendly . - Quiet hotel . - 24 hrs help desk with needs availability’s support. - Room is big .

    Stayed in November 2023

  • Reviewed: 6 November 2023

    9.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are little small :)

    One word excellent

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    good hotel for short stay
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    there is no bottle of water in the room on arrival or safety deposit box

    I stayed in this hotel about 2 years ago and it has improved. the staff was friendly this time, room was clean and bed was comfortable. it was not the case 2 years ago

    Stayed in October 2023

  • Reviewed: 23 October 2023

    7.0
    Decent stay
    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was overpriced, maybe because of the bookfair happening. If I paid half, I would have loved it and rated it better. For 160 eur per night I would have expected much more than a basic room and breakfast in the middle of nowhere.

    Clean, really confortable bed, decent breakfast, good public transport connection Staff was nice and helpful even for communication outside of the period we stayed there.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Slight misunderstanding with concierge staff about the food service. All cleared up in the end.

    Gluten free options labelled very clearly in the breakfast buffet

    Stayed in October 2023

  • Reviewed: 21 October 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    I would have liked a fridge so I could have some cold water

    Stayed in October 2023

  • Reviewed: 11 October 2023

    8.0
    This is where I stay when I have a one day layover
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is €15 nothing special but convenient if you do not want to venture out

    Modern, clean and comfortable in a convenient stopover location close to the airport

    Stayed in October 2023

  • Reviewed: 7 October 2023

    8.0
    All fine except no food late evening.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The website and signs at the hotel said there was food 24/7 but I arrived at 930pm and there was no way to get food at the hotel. This should either be communicated before hand or there should actually be food available. Arriving in the evening expecting there to be food but there not being any is quite frustrating.

    Everything clean etc

    Stayed in October 2023

  • Reviewed: 9 September 2023

    8.0
    Very good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Convenient for route, v helpful staff, great parking for vehicle and trailer

    Stayed in September 2023

  • Reviewed: 11 August 2023

    8.0
    it was fo e. provided all I needed
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    clean, good location

    Stayed in August 2023

  • Reviewed: 9 August 2023

    8.0
    Good location to visit my daughter.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The washbasin plug in room 406 was broken, so we had trouble letting the dirty water drain away. Apart from that we throughly enjoyed our self’s.

    Stayed in August 2023

  • Reviewed: 30 July 2023

    7.0
    Short stay, did not explore much of surrounding areas. As my flight was at 2155, receptionist provided option of checkin
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not much anything else , eg gym or fitness center, or a lounge. The dining menu of “Hungarian goulash with bread” was “without bread” needs to be corrected.

    Clean and quiet.

    Stayed in July 2023

  • Reviewed: 14 July 2023

    8.0
    Very good experience
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    1- house keeping knock the door on us at 9 AM while we are sleeping, and open the door suddenly don't care if you are naked or sleep, they open door twice and we are not ready to give them room , it's really bad thing we don't like, when we said to her we don't ready she started shouting in German, we don't understand what she said, I always stay in ibis hotel in every city we visit first time face problem like this with house keeping, that they usually ask me what time would like to clean room in other ibis hotels not open door suddenly , I am really shocked 2- room very small 3- no tea or coffee even water in room , they should but mini bar in room even it's baid , don't need to go to reception every time even you need water or tea

    1- the location less than 2 minutes walk to metro station witch take you easly less than 10 min to city center 2- very save and nice quiet area save at night 3- the hotel is very clean 4- stuff very nice and helpful 5- breakfast is amazing

    Stayed in July 2023

  • Reviewed: 10 July 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean beds and location near to a train station

    Stayed in July 2023

  • Reviewed: 24 June 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit loud near road

    Close to train

    Stayed in June 2023

  • Reviewed: 16 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    Room is big

    Stayed in March 2023

  • Reviewed: 15 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    There were only two towels. Dim lights.

    Stayed in March 2023

  • Reviewed: 24 February 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was a cost for early check-in. Even if the room was ready and even if it was only a couple of hours before.

    The rooms were big, clean with comfortable beds. The staff was friendly and was available almost all the time. Was a very pleasant stay!

    Stayed in January 2023

  • Reviewed: 11 February 2023

    8.0
    I recommend it for staying
    • Business trip
    • People with friends
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    There is no fridge and ketley for making coffee

    Location and atmosphere

    Stayed in February 2023

  • Reviewed: 28 January 2023

    7.0
    Decent stay, good price
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t have breakfast here but honestly because it didn’t look good and I chose not to buy it. You are better off eating outside for same price.

    The room is good and hotel is 20-25 mins away from centre. Station is just 2 mins away.

    Stayed in January 2023

  • Reviewed: 11 January 2023

    9.0
    Comfortable, clean and nice Hotel
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like that at 8.30am the room service comes in (after knocking and not waiting for your answer) to ask if you are checking out.

    close to the fair. silent rooms. clean.

    Stayed in January 2023

  • Reviewed: 2 January 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    In my personal opinion, I think it would be great to have water for drinking in the room.

    Everything was clean and practical. And the breakfast was plentiful in my opinion

    Stayed in January 2023

Showing 1 – 25

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