Tortuguero Diagonal al Souvenir Paraiso Tropical, 70206 Tortuguero, Costa Rica
#15 of 33 hotels in Tortuguero
Guests' ChoiceBased on 81 hotel reviews
8.3Cleanliness
8.3
Comfort
8.2
Location
9.4
Facilities
7.8
Staff
9.5
Value for money
8.5
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Callum
United KingdomAir con took a while to cool the room down. But not too much of an issue.
Good location right on the river. There were benches outside the rooms that anyone in the hostel can use. Room was comfortable with en suite. Fridge in room. Hostel on the main drag albeit at the far end. Still super close to everything though.
Stayed in April 2024
Reviewed: 19 April 2024
Elisenda
SpainLocation and views
Stayed in April 2024
Reviewed: 27 March 2024
Karin
South AfricaThe bathroom was rather basic.
The position of the hotel was excellent . You could comfortably watch thr boats on the river a nd the sunsets from the nice seating area. Cute little bar also on the premises.
Stayed in February 2024
Reviewed: 18 March 2024
Jada
United StatesThere were 2 cockroaches we found in the room, but I'm not sure if they were there originally or if we left the door open at some point. The staff doesn't speak very much English but that wasn't a big issue.
The area around the hotel was really cool and well decorated, with a nice spot by the river to sit and relax. The air conditioning in our room (E) worked really well. The staff was really nice and they don't enter your room during your stay if you book more than 3 days.
Stayed in March 2024
Reviewed: 14 November 2023
Chris
United KingdomGreat location, friendly staff
Stayed in November 2023
Reviewed: 7 November 2023
Chaves
Costa RicaMaybe improve the mattress
The service and location
Stayed in November 2023
Reviewed: 31 October 2023
Manuel
SwitzerlandThe walls are very thin, so we heard every noise outside.
Marcia the owner was super nice and the rooms are big and clean. AC working perfectly.
Stayed in October 2023
Reviewed: 17 September 2023
Sean
United StatesWas a little bummed that the bar on site, which they said to be open from 5-9, but it never was open. There’s plenty of other places to have a drink but we also wanted to enjoy the quiet and comfort of being close to our room when we just go into town.
The staff especially Adrian who hustled really hard to get us some Turtle tours last minute, was amazing and was the most friendly person and family! We ran into him many times in the town and he was always asking how things are. Such a great guy and truly made the trip the best!
Stayed in September 2023
Reviewed: 9 September 2023
Tracey
United KingdomCould do with a shelf in the bathroom. Maybe the option of continental breakfast would be nice.
Great location at the end of the village. Staff were lovely & very welcoming. They arranged pick up from the airport for us. Nice little bar overlooking the river with many cocktails available. Good aircon. We loved the resident dogs.
Stayed in August 2023
Reviewed: 1 September 2023
Luis
SpainShower could be improved, not enough strenght for all the sand of the beach
Great A/C to avoid the high humidity of the place. Beds are comfortable enough
Stayed in August 2023
Reviewed: 29 July 2023
Lotta
FinlandEvery night beatles and small crabs came to our room. They were easy to remove but a little bit annoying. The toilet quality was weak, it didn’t flush well even after the staff tried to fix it.
The tour guide who escourted us to the hotel, was friendly and give us comprehensive info about Tortuguero and tours. The hotel staff was friendly and helpful. Room had an effective A/C. The location was great: a calm place right next to the water at the main road.
Stayed in July 2023
Reviewed: 15 June 2023
Baumann
SwitzerlandThe room was quite big and had good A/C. The location is great and everything is in walking distance. The staff was friendly and helped us out when we had any questions. Just keep in mind that there isn’t any possibility to eat breakfast there.
Stayed in June 2023
Reviewed: 1 May 2023
Davide
ItalyGreat hospitality Nice location Optimal position
Stayed in April 2023
Reviewed: 22 April 2023
James
United Kingdomshower was a tad cold and the mattresses are near the end of their life and not great for the back. the bar was open much unfortunately when we were there but looks a good setup.
great views of the river and good size beds - air con is also good- friendly staff and great dogs :)
Stayed in April 2023
Reviewed: 5 April 2023
Martina
United KingdomLocation, terrace overlooking the lagoon
Stayed in March 2023
Reviewed: 23 March 2023
Jono
United Kingdombeautiful views from the room, great value. staff were lovely and good to have the bar on site!
Stayed in March 2023
Reviewed: 21 March 2023
Nadin
GermanyShower no hot water Very noisy, your here everything outside In general extremely basic Small lamp on night stand did not work
Nice location a bit at the end of the village, clean, large room,
Stayed in March 2023
Reviewed: 20 February 2023
Liliane
SwitzerlandToilet separated but not up to the ceiling which is weird. No mosquito net which is an actual problem in Tortuguero.
Beautiful terrace with sunset views, great location with next door bar. Would come back any time!
Stayed in February 2023
Reviewed: 26 January 2023
Florbela
CanadaThe listing says they have toiletries, so we assumed they would have shampoo, but they don't.
Location and the helpful staff made this stay memorable. Beautiful view of the lagoon that seems to have a life of it is own. The AC was necessary and worked well. The fridge was nice to have.
Stayed in January 2023
Reviewed: 5 January 2023
James
United KingdomGreat location just at the end of the strip. The owner was very friendly and accommodating. The room was big, clean and had a good shower. They have a great bar at the property that does really good cocktails (recommend the Caipirinha), almost certainly the best in Tortuguero and the best we had in two weeks in Costa Rica. The boat from the mainland also collects/drops off at the property.
Stayed in December 2022
Reviewed: 2 January 2023
Sara
Francereally well located in the small village of tortuguero, the receptionist was super kind and always smiling and ready to help..
Stayed in December 2022
Reviewed: 28 December 2022
Aet
EstoniaThe deluxe room is very small indeed and opens to the entrance gate and wall, which means you have to keep curtains closed all time. It’s humid and you get some insects and small crabs in the room - perhaps understandable in a tropical place but still a bit unpleasant.
The location is fantastic, at the one end of a small town, right by the river. There’s a little bar open in the evenings with music, beautiful view and great cocktails. Friendly and nice owner.
Stayed in December 2022
Reviewed: 29 October 2022
Eileen
United StatesNothing
Perfectly located next to the river and right by town so you are close to restaurants, markets, beaches, and national park. Hot water and AC worked perfectly, and there was a big fridge inside as well. There’s also a bar with happy hour and drinks are delicious. You can enjoy a drink and watch the sunset. Staff was welcoming and friendly, even though I don’t speak much Spanish. They helped organize our trip from La Pavona and we were dropped off right in front of our hotel
Stayed in October 2022
Reviewed: 25 August 2022
Sarah
United KingdomThe owner speaks little English.
Beautiful views from the terrace overlooking the River and Great cocktails.
Stayed in August 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content