Not much really to dislike. Some may find the location unusual.

Super clean and comfortable room. Friendly staff.

Stayed in April 2024

Clean and well-equipped room. Very good breakfast and lovely staff.

Stayed in April 2024

perfect place...close to many restaurants the beach, and shops meal prepared for us was great

Stayed in February 2024

The ad on booking.com leads you to believe that the hotel is on a beach. But this hotel is actually in a dingy narrow side street. There is another Serendipity Hotel about 5 mins walk away and actually on the beach and it is part of the same establishment. We felt deceived.

The rooms were amazing, comfy, clean and hot water showers.

Stayed in February 2024

The hotel is expensive as there is no pool or gardens and breakfast is a payable extra.

The staff at this hotel were all very friendly and attentive. The rooms and premises were constantly being cleaned and maintained. Breakfast and evening meals were all freshly cooked. The hotel is located in Tortuguero village which allowed us to explore the area independently and easy access to tours. A 15% discount is offered on drinks served at the sister hotel which is right by the beach. It serves a great variety of drinks and offers a wide variety of seating options all benefitting from a welcome sea breeze.

Stayed in January 2024

The hotel does not have a pool and you cannot swim in the sea (due to rip tides) - so if it's hot there is nowhere to cool off. The hotel is quite expensive given the lack of facilities - but accommodation is expensive in this location.

We had a balcony room upstairs - these have huge windows and are private. The rooms were of a very high standard. Fully fitted kitchen, beautiful bathroom as well as a sitting and dining area. We loved sitting out on the balcony to watch the view (including the passing monkeys). The hotel is right next to the park - so had the joy of hearing all the animals in the morning; and its just two minutes from the beach. We also liked the communal eating and sitting areas - which gave you an opportunity to meet other guests. The breakfasts were fantastic - cooked to order. The hotel is just 5 minutes walk to town with all the bars and restaurants. Note that the rooms downstairs are next to the community area so you need to keep your curtains drawn for privacy.

Stayed in January 2024

Tortuguero was our first stop in Costa Rica. The welcome from the staff at Hotel Serendipity was amazing. They met us off the public boat with a warm welcome and took our bags to the hotel. It’s more 6 apartments than a hotel but the rooms are amazing. Very modern, super clean. What sets this place apart in addition to the great rooms are the staff. They are absolutely lovely - especially the women who made our breakfast and dinner. Nothing was too much trouble and unlike some places the warmth and friendliness appeared genuine. This was our first stop in Costa Rica and it truly made us happy that we had picked this hotel. Don’t hesitate when booking, just book it you won’t be disappointed.

Stayed in January 2024

Not much water pressure at the kitchenette sink. Lever for adjusting bathroom shower water temp was difficult to reach. But owner has plans to rectify this.

The staff is incredible. Nicest people you could ever meet. They really do aim to please. And they keep the grounds and rooms very clean. Expat owner is on site and accessible. He really has a vision for doing something special at Tortuguero. He picked us up in San Jose and we never even knew he was the owner until a staff member told us at the hotel. But we really enjoyed talking to him. This is a relatively new hotel which the owner developed along with another one right at the ocean but further from the boats and town. So it has modern touches. We loved the hand-carved wooden sculpures around the property and at his other hotel nearer the beach. There are monkeys and birds around as well as friendly local human residents. Arranged tours with very good guides. We had our dinners and 1 breakfast there. Service was great, food was basic but healthy, and we could have had seconds. There is also a kitchenette in the room which we found handy.

Stayed in January 2024

Clean rooms and great food

The staff was the best.

Stayed in January 2024

Booking the tours via Serendipity is recommended because the guids are very good. All the staff was very friendly and in a good mood

Stayed in December 2023

Friendly helpful staff and good location.

Stayed in November 2023

Although the food is great, I would recommend not paying the "all-inclusive" and try alternative food options in town.

The location is super. Perhaps the best or one of the best hotels in the small center of the "city". The staff goes the extra mile to make you feel comfortably.

Stayed in October 2023

Staff very friendly and helpful! All tours easily booked with them from local associates. They borrowed us binoculars and flashlights for the tours. Great location near the national park entry not directly on the main road.

Stayed in September 2023

Curtains didn’t close completely, waterpressure not great on showers

Clean, airco, water, service, honestly… everything

Stayed in August 2023

Very clean and comfortable, well managed, super helpful staff, close to the dock, beach, National park. Owner and staff have created something special!

Stayed in August 2023

Nothing

Exceptional quality, spacious, comfortable, clean modern facilities with friendly staff striving to make your stay truly memorable. The property location is also perfect close to the ocean front and away from the noise and hustle and bustle of the town center.

Stayed in August 2023

Great location! Staff was very kind and helpful- really made our stay very pleasant and was a highlight for us. Rooms were clean and everything ran very smoothly. Very helpful with booking transport and activities.

Stayed in July 2023

Excellent location, very friendly staff, clean facilities. We felt very comfortable and we loved the food. I would recommend it to anyone. Thank you for everything!

Stayed in June 2023

We had an amazing time in Tortuguero. Hotel Serendipity took us in by boat and helped us to the hotel which is beautiful, very clean, and in a good location in town. We were able to walk to the national park, to the beach, and into town, and ate amazing local meals prepared fresh daily by their kitchen. Their tour guide also took us on an excellent boat tour where we saw toucans, macaws, herons, and lots of other wildlife. Tortuguero was beautiful and I would 100% recommend this hotel.

Stayed in June 2023

nothing

central location, close to the national park, very clean, new furniture. Super friendly staff and owner. Delicious dinner.

Stayed in May 2023

A new hotel run by very friendly people. A perfect place to relaxe. I got a lot of tasty food there. Muchisimas gracias… pura vida!!!

Stayed in February 2023

Amazing staff. Great central location for exploring

Stayed in April 2023

The property was excellent, friendly and accommodating staff made the experience all the more pleasant.

Stayed in March 2023

Nothing.

This hotel is in a quiet part of Tortuguero about 5 mins walk from the centre. it’s beautiful and modern and very clean. I would definitely recommend.

Stayed in March 2023