North Caribbean, 70206 Tortuguero, Costa Rica
#11 of 32 hotels in Tortuguero
Guests' ChoiceBased on 15 hotel reviews
8.6Cleanliness
8.4
Comfort
8.9
Location
9.0
Facilities
8.2
Staff
9.4
Value for money
8.0
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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Showing 1 - 15
Reviewed: January 4, 2024
Danila
GermanyIf you booked through Booking.com, you are treated very unfriendly in this hotel. No reply to mails on how to reach the hotel, while other guests were picked up by the transport of Manatus. We payed extra to get to the hotel. Very unfriendly at the reception. The owners seriously need to upgrade the rooms. All is getting old, the mattresses urgently need to be replaced. There are also only single beds. No king bed available.
The tour guides were very friendly and well educated. Very good animal-spotting! We learned a lot from them. They spoke very well English!
Stayed in January 2024
Reviewed: January 26, 2023
Clare
United Kingdomvery little
Such lovely staff, kind, attentive and knowledgable. Tortuguero is an amazing location - the hotel itself is so close to nature. and the all inclusive set up worked well. food was plentiful and good. Luis our guide was a legend! This will be a treasured memory and we can recommend it as one of the most amazing experiences.
Stayed in January 2023
Reviewed: October 29, 2022
Nicolas
United KingdomNothing.
everything.
Stayed in October 2022
Reviewed: October 9, 2022
Yuval
IsraelThe hotel grounds are beautiful. The staff is wonderful, including the tour guides. We loved the days trips. It's expensive but worth every penny.
Stayed in October 2022
Reviewed: September 25, 2022
James
United KingdomWe spent 2 nights here as part of our honeymoon and absolutely loved it! The staff were all excellent, so a big shout out to Jhon, Luis, Ricardo and Lecson who made us feel at home in the restaurant, and led excellent tours to view the wildlife. Would highly recommend the Manatus package as a way to explore Tortuguero!
Stayed in September 2022
Reviewed: July 31, 2022
Kevin
United Kingdombeautiful river lodge and base for exploring the lagoon and Torteguera. saw turtles laying eggs, several sloth sightings and majestic birdlife everywhere. the staff are excellent at the lodge as are the guides who take you out. an excellent base for exploring the area
Stayed in July 2022
Reviewed: January 5, 2022
Lawrence
United States of AmericaRestrictions on the use of paper were a surprise.
The jungle
Stayed in January 2022
Reviewed: July 11, 2023
Vilmos
BelgiumIf you booked through Booking.com. you are treated very unfriendly in this hotel. No reply to mails on how to reach the hotel, while other guests were picked up by the transport of Manatus. We payed 200 dollar extra to get to the hotel. Very unfriendly at the reception. The two English senences this lady could say were ‘talk to your organisation(?!)’ and ‘it will cost you extra’ . The food is a disaster! My husband got a foodpoisoning from the chicken fajitas which was served cold! He had to stay in bed for 24h. Trying to postpone the Turtle tour to the next day was impossible, though after some time with extra costs (of course!!) it was arranged.
The guides Louis and Ricardo were very friendly and well educated. Very good animal-spotting! We learned a lot from them. They spoke very well English!
Stayed in July 2023
Reviewed: April 2, 2022
Richard
United KingdomThe owners seriously need to upgrade rooms and bathrooms for the rate. The owners need to put in more investment.
Air conditioning - only place with this, apparently. Friendly staff. Lovely quiet riverside views.
Stayed in April 2022
Reviewed: December 17, 2021
Anonymous
United States of AmericaA remote location well worth the trip! Your own private paradise! Beautifully decorated rooms, clean, friendly staff. Very accommodating
Stayed in December 2021
Reviewed: July 30, 2022
Anonymous
United KingdomThe receptionist was like an angry head teacher who hated her job. We asked to arrange a trip to see the turtles and were told there was no space. We had to arrange a private tour by ourselves and this was very easy to do. No one ever came to ask us on the second day if we would like to organise a trip to the turtles . There is no personal boutique service. There were blood stains on beds sheets, table cloths never changed so there were ants crawling all over the table greeting you . The food was not great and with all the fruit in Costa Rica they offer you orange juice from a carton for breakfast. you have to pay extra for anything else…… that sums up the tightness of the place. it is certainly not boutique!
most of the staff are great especially Ricardo and Lois. The surrounding nature is beautiful. The pool area was nice and clean. The hotel dog is cute.
Stayed in July 2022
Reviewed: January 24, 2024
Katie
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: September 15, 2022
Anat
IsraelThere are no comments available for this review
Stayed in August 2022
Reviewed: September 7, 2023
Anonymous
United States of AmericaThere are no comments available for this review
Stayed in September 2023
Showing 1 - 15
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