No. 319, Dongxin Street, Xincheng, 710004 Xi'an, China
#4 of 76 hotels in Xi'an
Guests' ChoiceBased on 27 hotel reviews
9.3Cleanliness
9.6
Comfort
9.8
Location
9.4
Facilities
9.5
Staff
9.6
Value for money
9.0
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 15 May 2024
Deirdre
PortugalNothing
Upon arrival we received an upgrade to a Suite which was very convenient. One of the best hotel rooms we ever stayed in; noise free, great bed, nice breakfast & tea. We accidentally switched on the ‘no dusturb’ sign and we only discovered when we arrived at 9PM, but Housekeeping came directly to change the towels and do the necessary works. Special thanks to all staff for making our stay perfect!!
Stayed in May 2024
Reviewed: 28 April 2024
Marc
SwitzerlandNot much for shopping, eating or drinking in the immediate surroundings. Fitness center and swimming pool all pleasant and conveniently close to each other, but changing rooms a bit crammed with only one shower.
Central location, friendly staff helpful for booking taxis, good breakfast à la française, cozy rooms stylishly decorated while providing modern comfort. Kudos for the well-stocked evening cocktail on the 7th floor.
Stayed in April 2024
Reviewed: 15 April 2024
Gregor
United Arab EmiratesThe gym is small. There is another small gym in the other Sofitel hotel nearby. Would be better having one larger gym with more equipment and machines to serve both hotels. The sauna, steam room and jacuzzi also need to be booked and prepared in advance which is a bit inconvenient. Nobody told us about free soft drinks during the daytime in the ground floor bar which we had access to with our room. We only found about this on the last evening.
Staff were excellent. Building, grounds and location are very impressive. Rooms are also very nice and in good condition.
Stayed in April 2024
Reviewed: 13 February 2024
Elwin
ChileIt is a luxury hotel in a historic building where the staff goes out of their way to help you have a pleasant stay. An extensive breakfast buffet and delicious snacks are served in the open bar in the afternoon.
Stayed in February 2024
Reviewed: 9 January 2024
Joshua
United StatesLuxury hotel, equal or superior to some of the finest and most exclusive hotels I've used in France, Germany, Italy, USA and Turkey. Remodeled huge rooms/suites with classic European styling. Much much better than any Sofitel I've ever stayed in. Staff were attentive, polite, and always going out of their way to help. Incredible value. Relatively close to major attractions in the city.
Stayed in January 2024
Reviewed: 24 December 2023
Filippo
ItalyThe common areas were too cold, to the point that I did not use the swimming pool. Also, the mattress was sitting on a wooden board which is not ideal (you would expect a proper base)
Best location in town, nicely appointed room in a traditional European style that doesn't feel overwhelming. Best international breakfast I had in China. Super flexibile with check in and check out which I really appreciated. Kind staff, the head butler stood out in particular for his highly attentive service and good English.
Stayed in December 2023
Reviewed: 28 October 2023
Leo
United Kingdomnothing to dislike. i enjoyed the stay greatly & will recommend the stay for the amazing room & hotel.
hotel & its staff. i made an error with my reservation as it was a last minute booking on my part. the front desk was helpful & resolved the matter in the least troublesome way. the breakfast is amazing & the serving staff are helpful.
Stayed in October 2023
Reviewed: 26 October 2023
Chi
Hong KongLocated at the middle of old town, probably the best hotel in old town. But there is traffic to go in and out the old town.
Excellent property, very spacious room
Stayed in October 2023
Reviewed: 1 October 2023
Kar-tung
SingaporeNone
Love the room, the toilet and toiletries, and the attentiveness of the hotel staff
Stayed in September 2023
Reviewed: 22 September 2023
Michael
NetherlandsThey did not have a sauna :(
They received us with a welcome drink! Clean, comfortable room included fresh fruit on arrival. We really enjoyed the happy hour with free drinks and delicious snacks!
Stayed in September 2023
Reviewed: 19 September 2023
Marco
GermanyEverything was perfect.
The stay was really perfect, especially because of the amazing and very attentive staff - always ready to support, everyone was doing their best throughout the day to make it enjoyable. Whenever you would leave the room, you would come back and find it cleaned, some sweets and other small treats added, the minibar re-filled. Very comfortable room and bed.
Stayed in September 2023
Reviewed: 5 July 2023
Ivan
BrazilGreat hotel, with a lot of history, great facilities and an excellent staff.
Stayed in July 2023
Reviewed: 12 March 2023
Oprean
RomaniaA french castle in the midlle of istorical Xi’an!
Stayed in March 2023
Reviewed: 20 February 2023
Susann
GermanyNothing to complain about.
One of the best experiences I had traveling in China. The staff - especially Fancy and Eva - went out of their way to make us feel comfortable. The breakfast was great, rooms very clean and comfortable. Would definitely stay there again!
Stayed in February 2023
Reviewed: 16 April 2024
Francesco
ItalyHotel is clearly run in old style fashion without real attention to guests. Food was terrible, which is something quite difficult in China. Room service in particular was incredibly poor for an hotel of this standing.
Just the location is decent
Stayed in April 2024
Reviewed: 18 May 2024
So
Hong KongThere are no comments available for this review
Stayed in May 2024
Reviewed: 28 April 2024
Claudiu-nicolae
FranceThere are no comments available for this review
Stayed in April 2024
Reviewed: 3 April 2024
Sea
SingaporeThere are no comments available for this review
Stayed in March 2024
Reviewed: 25 March 2024
May
Hong KongThere are no comments available for this review
Stayed in March 2024
Reviewed: 19 March 2024
Yun
Hong KongThere are no comments available for this review
Stayed in March 2024
Reviewed: 23 December 2023
Shen
AustraliaThere are no comments available for this review
Stayed in December 2023
Reviewed: 4 November 2023
Rubén
SpainThere are no comments available for this review
Stayed in November 2023
Reviewed: 8 October 2023
Shane
AustraliaThere are no comments available for this review
Stayed in September 2023
Reviewed: 27 September 2023
David
United StatesThere are no comments available for this review
Stayed in September 2023
Showing 1 – 25
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