absolutely fabulous!

Stayed in May 2024

There is a strange smell in the room.

The staff was very helpful and professional, especially Karen. Transport arranged by Hotel from/ to airport free of charge. The hotel is located near many restaurants and a Pizza Hut and Starbucks.

Stayed in May 2024

The location is a bit off.

The design is special, and the breakfast is very good.

Stayed in May 2024

everything is good ..nothing to crib about considering the value for money

Very close to Pudong airport, The Airport Transfers are a great advantage comfortable rooms good break fast nice staff

Stayed in May 2024

The neighborhood is nothing to boast about and also they don’t provide airport shuttle between 11pm and 7 am

Staff were extremely helpful

Stayed in May 2024

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Everything was great. The staff is amazing and the hotel room was clean. The hotel is located in not the best place to get to the city, but you can always take taxi

Stayed in May 2024

Nothing but would be nice if the coffee machine was operating at early hours (before breakfast time)!

The staff were very kind. We had a very early flight and they booked us a taxi in the morning (also helped us with our luggage!) The hotel also arranged a free shuttle bus from the Airport to the hotel. The room was very spacious and the bed was cozy. Overall, we really enjoyed our stay!

Stayed in April 2024

Everything perfect 👍. Room so big and clean. The bed is comfortable. Staff are very welcome and helpful and speak good English. I really falling in love this place. Absolutely come back to stay .

Stayed in May 2024

No any complaints

It is an awesome place, beautiful, clean, and feels luxurious.

Stayed in April 2024

Easy pick up and drop off to/from hotel - excellent communication and organisation despite last minute booking. Bed was very comfortable. Lovely breakfast. Comfortable transit 😊

Stayed in April 2024

Perfect breakfast . Well decorated . Lovely staff .

Stayed in April 2024

It was an extremely wonderful experience staying at Moonlo for five days. The breakfast was exceptional and staff were all warm and friendly. I deeply enjoy my experience at the hotel and want to come back.

Stayed in April 2024

Noice-from two sources: you can hear other guests rolling their suitcase passing your door in the hallway; at 5am a group of senior people working out pretty loudly

Clean and modern; great breakfast, friendly staff, big window, room without smoking smell, airport shuttle

Stayed in April 2024

Can't express in words the wonderful surprise I had with the hotel and its staff! It's a hidden gem, not to be avoided! So clean, so beautiful, with generous and so kind people running it and, always with a smile on their face, ready for all your questions, queries, whishes and help you may need! A warm thank you and regards to them, and next time in Shangai will be them for sure!

Stayed in April 2024

The only thing which was an advantage for us, that it is really close to the airport. If you want to go into the heart of the city you have to travel approx. half an hour by taxi (btw It was 130 yuan, one way)

Staff was very kind and helpful. - One of the staff members at the reception spoke English very well, and everyone wanted to help with everything. - Breakfast was quite varied and delicious. They automatically made us different fresh things (scrambled eggs, fruit etc.) - They ordered taxi for us to get into the city - Transport to and from Pudong airport was well organized. It is advised to send a message to them in advance: when you will arrive and which plane you will fly with. They sent us the phone number and the place they will wait for us. We had to call them when we arrived to the airport.

Stayed in April 2024

The place could use a bit of a loving hand to bring it back to its former glory. Just some minor things like cleaning the balconies could go a long way

Location was good - very easy to get to from airport. Good for 24 hour stay in Shanghai. Staff was exceptional. They managed very well,and accommodated our wishes.

Stayed in March 2024

It was a bit difficult to find the parking for the car

Very helpfull and friendly. Excellent room and good breakfast

Stayed in February 2024

We loved this hotel!! Honestly didn't expect it was so good. Super clean rooms, very stylish design, extremely welcoming and pleasing staff( special thanks to Karen at the reception). Thanks a lot for hospitality, we'll definitely come back.

Stayed in March 2024

The room was wonderfu,l the area very peaceful. In the room the smell of wood and its making good eco feeling! The personal friendly and kind! Very nice service! Thanks too much

Stayed in March 2024

Great service, very helpful staff, and wonderful breakfast

Stayed in March 2024

Gym equipment very limited and most things not working. Breakfast looked impressive but the food was made in advance and laid out so most of it was cold. Bad coffee!

Really beautifully decorated and family friendly. Kids absolutely loved it. Staff friendly and helpful. About 25 min drive from the airport so good stopover option. Good value for money. Some great restaurants nearby for delicious Chinese food.

Stayed in March 2024

the place was a little hard to find and not exactly in a great location.

Staff was amazing. They really made the place great for us with breakfast and a shuttle ride to the airport.

Stayed in March 2024

The people (especially DuDu). They were so helpful and adorable. The breakfast was delicious and multifarious. The room is beautiful and the beds are very comfortable! Free shuttle to the airport.

Stayed in March 2024

Very tastefully designed Hotel with high ceilings and big windows in the rooms. And giant beds. Very nice and helpful staff. Highly recommended.

Stayed in March 2024