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Reviews of Hilton Garden Inn Hangzhou Xiaoshan

No.737, Lifeng Rd, Xiaoshan Distric, 311200 Hangzhou, China

#67 of 95 hotels in Hangzhou

Guests' Choice

Review score

Based on 8 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    7.8

  • Facilities

    7.9

  • Staff

    8.0

  • Value for money

    7.8

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Showing 1 – 8

  • Reviewed: 4 January 2024

    8.0
    There was a miscommunication between the hotel and booking.com. as the hotel did not get my booking.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    The hotel did not get my booking when we arrived to check in. So extra time was spent sorting things out and at first was unsure if the hotel could accommodate us. It was already late at night so the experience was not perfect.

    The room was clean and tidy. It's location no too far from metro allow ones to travel to various places.

    Stayed in December 2023

  • Reviewed: 14 June 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    It would be better that the staff spoke better English.

    New hotel, very well eqquiped in modern design and fresh colors. The staff was very friendly and willing to assist you.

    Stayed in June 2023

  • Reviewed: 18 November 2023

    1.0
    This is my first and the last visit.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The safety issue is a huge concern. In the middle of the night, strangers who were given the same access card could get into my daughters’ room without permission. This is due to the carelessness and lousy system at the front desk. I complained to the manager in charged (and that was upon my strong request that manager came). Other than apologizing, that was nothing he could do, he said. Front desk has no empathy for the safety issue and never apologize. I will never stay here again. Neither would I recommend. Safety for my family is my priority, I don’t think anyone would disagree with me. And safety should be the NUMBER ONE priority to the hotel for its guests also, I believe.

    Nothing

    Stayed in November 2023

  • Reviewed: 9 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 4 nights

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: 1 October 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 13 August 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 25 October 2023

    10
    Exceptional
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

Showing 1 – 8

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